Rust on Stanley Oisin

Jpg49

I have a Stanley Oisin. Last night a piece fell off the back. It had been rusted through. I can't understand why this should have happened as we have a fire on every night. When it was cooled this morning I put my hand to the back and it felt very rusted. Does anyone else have the same problem?

shane 007

I would look at the flue detail from the stove to the flue termination point. Does it pass through any unheated spaces? Is it twin wall insulated?
It could be condensing the flue gases & water running back internally. This will be acidic due to the sulphur content of the fuel & thus rust the unit from the inside out.

Jpg49

Thanks for you suggestion, Shane. I will have a look. At the moment I am waiting for a response from Waterford Stanley.

Robbie.G

The problem isn't with stanley it's with the flue.

robertxxx

Jpg49 wrote: »

Thanks for you suggestion, Shane. I will have a look. At the moment I am waiting for a response from Waterford Stanley.

Stanley will just void your warrantie.

shane 007

robertxxx wrote: »

Stanley will just void your warrantie.

Can you please not hijack the OP's thread with such nonsense?

I understand you have a gripe with Stanley but their engineer outlined that your stove was not installed as per their instructions and does not meet building regs. That is not the fault of Stanley but the fault of the installer you employed to install it.

robertxxx

shane 007 wrote: »

does not meet building regs.

What? English and welsh building regs!

And as for contacting made in china stanley, I'm just stating the truth.

shane 007

robertxxx wrote: »

What? English and welsh building regs!

And as for contacting made in china stanley, I'm just stating the truth.

In the absence of Irish Regulations or when they are vague, most manufacturers operate from English & Welsh Building Regs as they are defined & tested. Therefore, in a court of law when building regs are not clear, manufacturer's instructions will usually be what is accepted.

As Ireland's regs regarding solid fuel are vague until September 2014 (Part J - Heat Producing Appliances), Stanley & other similar manufacturer's instructions refer to the defined & tested UK regs.

Whether part of the Stanley are made in China, UK or Ireland makes absolutely no difference to your argument but shows you clutching at straws to have a dig at them.

Why do you blame them for your poor installation? They replaced the panel for you free of charge. Many companies would do no such thing. They also took the time to explain the errs of your system but you only seem to read the "your warranty is now null & void" part.

What did your installer say when you showed him the mistakes outlined by Stanley in writing?

robertxxx

shane 007 wrote: »

In the absence of Irish Regulations or when they are vague, most manufacturers operate from English & Welsh Building Regs as they are defined & tested. Therefore, in a court of law when building regs are not clear, manufacturer's instructions will usually be what is accepted.

As Ireland's regs regarding solid fuel are vague until September 2014 (Part J - Heat Producing Appliances), Stanley & other similar manufacturer's instructions refer to the defined & tested UK regs.

Whether part of the Stanley are made in China, UK or Ireland makes absolutely no difference to your argument but shows you clutching at straws to have a dig at them.

Why do you blame them for your poor installation? They replaced the panel for you free of charge. Many companies would do no such thing. They also took the time to explain the errs of your system but you only seem to read the "your warranty is now null & void" part.

What did your installer say when you showed him the mistakes outlined by Stanley in writing?

Clear this for me, my installation has no effect on the reliability of the stove, so how can they say my warranty is void because of it.

How can a mantle piece void a warranty are they that cheaply/poorly made that if its too close it will make the Chinese steel in the stanley crack?

What about the letters in my stanley name plate that have fallen off since day one, what caused that? A down draft!

Where does it say in the manaual warranties will be void if English rules and regs are not followed.

I'll be contacting the English owners of stanley next week about this charade.

shane 007

robertxxx wrote: »

Clear this for me, my installation has no effect on the reliability of the stove, so how can they say my warranty is void because of it.

You still don't get it. If any appliance is installed not as per that appliance's manufacturer instructions, warranty is void. You cannot cherry pick the parts of the requirements to suit yourself.

Who installed your appliance? An installer or yourself?

robertxxx wrote: »

How can a mantle piece void a warranty are they that cheaply/poorly made that if its too close it will make the Chinese steel in the stanley crack?

Where do you think steel is manufactured?
If their stove is installed too close to non-fire rated material, it is a fire hazard to you, your family & your neighbours. So they tell you your warranty is void if you do this to disencourage dangerous installations.

robertxxx wrote: »

What about the letters in my stanley name plate that have fallen off since day one, what caused that? A down draft!

Why did you not ask the Stanley engineer this question when he was standing in front of the stove?
Why did you not contact Stanley on day one after the item fell off?

robertxxx wrote: »

Where does it say in the manaual warranties will be void if English rules and regs are not followed.

I think you should read your installation manual in full. You should also read the flue component manufacturer's instructions. You should then also read the various building regulations that pertain to your installation, such as Parts A, B, D, F, and J.
Once you have suitable knowledge of these plus all MI's, then you could comment on what you or whoever installed the appliance should be achieving.

robertxxx wrote: »

I'll be contacting the English owners of stanley next week about this charade.

Good, then you might not hijack the OP's thread & start your own.

robertxxx

shane 007 wrote: »

Why do you blame them for your poor installation? They replaced the panel for you free of charge. Many companies would do no such thing. They also took the time to explain the errs of your system but you only seem to read the "your warranty is now null & void" part.
?

I blame them as they sell this product stating its made in Ireland to which its clearly not and could be easily used as false advertisement.
I blame them, as its built using poor quality cast/pig iron made in china and not iron made in Ireland to which they state, Built and made in Ireland.

They replaced the panel as there's a 12 month warranty.

They didn't explain anything to me, it was a local independent installer who they sub repair work out to.

shane 007

Some of the unit is manufactured in Ireland. Some of it is in UK and other parts are in China.
It is tested & approved with a CE mark.

Do you go into supermarkets screaming when they sell you Argentinian chicken labeled as Irish chicken as it has Irish cling film on it?

I myself have a Stanley stove & found no such quality issues but then again mine is installed as per MI's and I only burn smokeless coal & logs.
Any I have installed also do not seem to have any of your described issues either.

You seem to be not too forthcoming on telling us if you installed it yourself or you paid an installer.

The local engineer that would have called to would be Stanley's approved engineer & is there representing Stanley on their behalf. It makes no difference if he is a direct employee of theirs or not. I represent some manufacturers but none of them employ me directly.

Can we move on now?

robertxxx

shane 007 wrote: »

I only burn smokeless coal & logs.
Any I have installed also do not seem to have any of your described issues either.

Well the stanley contracted repair man said any fule can be used as do stanley.

Why couldn't he tell me why it cracked, he's seen many before he said.