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Hse complaint

  • 19-03-2014 2:27pm
    #1
    LegacyUser
    Registered Users, Registered Users 2 Posts: 166,012 ✭✭✭✭


    Has anyone here ever made a complaint to the hse? I'm going to be making a complaint about one of the drs in my local mental health service and was just wondering if anyone else has been through it and if so what happened


Comments

  • #2
    Split
    Registered Users, Registered Users 2 Posts: 98 ✭✭Split


    Request your chart under FOI before you put in a complaint- this will ensure that your notes are not 'misplaced'

    Also document everything , registered post and if called for a meeting ensure you have a witness .

    Write every correspondence , contact with who even by telephone down in a diary and email yourself a copy

    Get a copy of your service , your say as it used to outline the complaints procedures including whether it is to hospital administators , community team etc.

    All I can say is go for it , do not allow them to make you feel bad for making a complaint and dont be fobbed off . Well done on complaining as your complaint should ensure that others dont have to face what you have . PS I work in the sector and believe that all patients that dont receive an adequate standard of care should complain .


    http://www.citizensinformation.ie/en/health/health_service_agencies/making_a_complaint_about_the_health_service_executive.html#lef21f


  • #3
    LegacyUser
    Registered Users, Registered Users 2 Posts: 166,012 ✭✭✭✭LegacyUser


    Thanks for that, I'm sending in my foi request this week and I'll take it from there, I feel like I really need to do it particularly because my girlfriend was with me and said at the time that if she hadn't seen the way I was treated with her own eyes she never would have believed it


  • #4
    Graces7
    Registered Users, Registered Users 2 Posts: 32,634 ✭✭✭✭Graces7


    Split wrote: »
    Request your chart under FOI before you put in a complaint- this will ensure that your notes are not 'misplaced'

    Also document everything , registered post and if called for a meeting ensure you have a witness .

    Write every correspondence , contact with who even by telephone down in a diary and email yourself a copy

    Get a copy of your service , your say as it used to outline the complaints procedures including whether it is to hospital administators , community team etc.

    All I can say is go for it , do not allow them to make you feel bad for making a complaint and dont be fobbed off . Well done on complaining as your complaint should ensure that others dont have to face what you have . PS I work in the sector and believe that all patients that dont receive an adequate standard of care should complain .


    http://www.citizensinformation.ie/en/health/health_service_agencies/making_a_complaint_about_the_health_service_executive.html#lef21f

    A dreadful but needful hassle I am about to embark on.. The only way I got any help medically ie vital meds was to threaten a formal complaint and email various depts. Now I am taking time out to recuperate before doing the paperwork.

    Thankfully I kept account of all that was going wrong and have witnesses to the worst of it.


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