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can BOI refuse to cancel a direct debit

astarte · 2014-03-15 19:27:45

I sent a registered letter to the bank of ireland, to cancel mortgage direct debits. I have changed bank accounts (ulster bank) and set up standing orders to pay the (BOI) mortgages. a week after the letter (and a follow up conversation with a bank official) the bank has debited my account again, sending me into…

15-03-2014 7:27pm

#1

astarte

Registered Users, Registered Users 2 Posts: 41 ✭

Join Date: December 2005

Posts: 26

I sent a registered letter to the bank of ireland, to cancel mortgage direct debits. I have changed bank accounts (ulster bank) and set up standing orders to pay the (BOI) mortgages.

a week after the letter (and a follow up conversation with a bank official) the bank has debited my account again, sending me into unauthorised overdraft.

Surely this is illegal....what should my next step be?

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