Fraud, any advice welcome

NickMondo

Hi, here's an email i've sent i'm copying and pasting to show off a dispute i'm currently engaged in.


Complaint Details - Account fraud, I logged tried to log on to paddy powers thursday evening, I couldn't log in and was getting a message stating wrong password, I reset my password and logged in to see my account was empty, there should have been 1475e in there I believe. I looked through my account history and at the same time was on to a customer service agent, I only got to see over 400e had been placed on a basketball bet and the rest transferred to poker/casino before I was logged out and the account suspended. Now I havent to the best of my knowledge ever put a cent on in the casino bar the free bets, maybe something small years ago, i've checked the poker database and there seems to have been no activity in my account since 2012, now I have had to wait a minimun of 24hrs between every single email between myself and paddy power security, they eventually got back to me on Monday off this week after my inital complaint and said they'd seen "no suspicous activity" and I should contact the police, they'd keep me updated if anything changed.

Now, "no suspicous activity" there had to have been a different IP address involved and the fact my password was clearly changed and 1470e places on things I don't place money on in the years i've been with them, and then one night 1470e on casino or whatever it's gone on, paddy power will not reveal to me what the money has been placed on, or where it has gone they have just suspended my account and write back to me every 48hrs or so, customer service agents pass me off and say it's a security issue.

I went to the garda station and they tell me that I need to print off the transactions between the alleged period as is standard in all fraud investigations and I should tell Paddy Powers I need this to file the police report they've told me to do. I go to Paddy Powers an tell them I need this information made available to me to take to the police and they are still not given it to me, the customer service agent disconnected on me during the chat, and I was cordial with him. And the security team are not writing back to my emails.

To add to this crazy case, i've been checking the Paddy Power help page every night for the past few, and last night they go and add in new rules directly pertaining to my complaint, it's even timestamped on the top of the page.

Unless I missed something part 6, account security has been modified as if they've changed the rules after the fact so they can not pay me and cite the rules they just invented last night. Here is the url

https://support.paddypower.com/app/answers/detail/a_id/1/kw/fraud#acc

This is crazy and for a large multinational company like Paddy Power to be pulling tricks like this, and in my eyes trying to pervert the court of justice i've really had enough stress caused from this and would appreciate any help or advice you could possibly give me before I take legal advice.

JG009

Paddy power have a head office somewhere that you can walk into. You might get better answers there.

psalbmb

I don't fully understand the story, as the grammar is all over the place

grammarpolice

sopretty

What are the odds of you retrieving this money?

NickMondo

evens, looks like i'll have to call up to head office

amen

Forgot phone calls, emails etc.

Send a registered letter addressed to their head of on-line security and also to their CEO.

Clearly state that following their advice you have contacted the Police/Garda re Fraud on your account and that you require the following information (list the items of information that you want.)

Ask them to contact you on receipt of the letter.