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Returning goods to Amazon from ROI

  • 10-03-2014 10:53pm
    #1
    LMellows
    Banned (with Prison Access) Posts: 35 ✭


    An item I bought from Amazon turned out faulty, and they sent me out a replacement immediately (their customer service is fantastic let it be said).

    Unfortunately they didn't confirm the address and just sent it to the same one the original came to (fair enough I suppose), which was ParcelMotel up the North. Not too bothered about paying the small extra fee as it did mean it arrived very promptly however I presume the packing labels they have given me to print off in order to return the old product are not going to be valid freepost from the Republic, am I correct?


Comments

  • #2
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    LMellows wrote: »
    An item I bought from Amazon turned out faulty, and they sent me out a replacement immediately (their customer service is fantastic let it be said).

    Unfortunately they didn't confirm the address and just sent it to the same one the original came to (fair enough I suppose), which was ParcelMotel up the North. Not too bothered about paying the small extra fee as it did mean it arrived very promptly however I presume the packing labels they have given me to print off in order to return the old product are not going to be valid freepost from the Republic, am I correct?

    Some cases depending on the product they might not want the faulty item back, if they want it back I think they sent you a mail with information on how to send it back and the labels to print and attach to parcel.

    If they sent you prepay UK labels you can contact them and ask them for labels to return for Ireland, other users in Boards done it before with no questions


  • #3
    coylemj
    Registered Users, Registered Users 2 Posts: 25,620 ✭✭✭✭coylemj


    Parcel Motel can be used for returns...

    http://www.parcelmotel.com/returns.html


  • #4
    LMellows
    Banned (with Prison Access) Posts: 35 ✭LMellows


    nava wrote: »
    Some cases depending on the product they might not want the faulty item back, if they want it back I think they sent you a mail with information on how to send it back and the labels to print and attach to parcel.

    If they sent you prepay UK labels you can contact them and ask them for labels to return for Ireland, other users in Boards done it before with no questions
    Yeah they do want it back. I guess I'll get onto them about the labels, I just wanted to check and see are the labels they gave me invalid - since they technically returned it to a UK address.
    coylemj wrote: »
    Parcel Motel can be used for returns...

    http://www.parcelmotel.com/returns.html
    Trying to charge me €4.50!


  • #5
    ABajaninCork
    Closed Accounts Posts: 8,411 ✭✭✭ABajaninCork


    Get a label from them, pay the postage to send it back, and claim the postage back from them. Get a proof of posting from An Post first though!

    I've done this before with a faulty disk and had no problems.


  • #6
    LMellows
    Banned (with Prison Access) Posts: 35 ✭LMellows


    Would Amazon not just give me some new labels to post from Ireland instead? Seems less hassle.


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  • #7
    ABajaninCork
    Closed Accounts Posts: 8,411 ✭✭✭ABajaninCork


    LMellows wrote: »
    Would Amazon not just give me some new labels to post from Ireland instead? Seems less hassle.

    No. Item was sent from and to the UK and has to be posted back to the same place.


  • #8
    pleasant Co.
    Moderators, Technology & Internet Moderators Posts: 7,423 Mod ✭✭✭✭pleasant Co.


    LMellows wrote: »
    Would Amazon not just give me some new labels to post from Ireland instead? Seems less hassle.

    They most likely will, you'll just have to get in touch with them to find out.


  • #9
    huggs2
    Registered Users, Registered Users 2 Posts: 471 ✭✭huggs2


    I sent back an item last year that was faulty. The address on the label was a depot here in ireland.I guess they collect all faulty items from that depot for return to the uk.The bottom line is there was no expense on my part :)


  • #10
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    If Amazon delivered to the UK and you used parcel motel from there then it makes sense that they only provide return label from there and only reissue goods to that address. Parcel Motel is used to avoid postage charges but can be a pain if goods are faulty and for return.


  • #11
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Amazon will give you Irish labels if you ask. Ive done so many times when returning stuff sent to Parcel Motel.


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  • #12
    LMellows
    Banned (with Prison Access) Posts: 35 ✭LMellows


    Got a reply:
    From your e-mail I understand that you would like to return your order # xxxxxxxxxx from Republic of Ireland and require a return label.

    Please be assured this prepaid label will also be used to return from an International address and If you incur any charges while returning please write to us and we will refund you the postage charges

    Suppose I'd better bring money with me just in case.


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