Garmin 310XT freezing

The Noble Nudge

Just wondering anyone else encountered this,
Charged fully and wont turn on??? It powers up and freezes....
Only have it since last June and possibly only 400km on the history.
Never cleared it as I thought I didn't have to.
I've found a soft reset online holding lap/reset and mode and nothing happened.
https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B4b3aa220-7ad6-11e2-65d0-000000000000%7D

Should I be looking for a replacement watch before I do the master reset??
http://support.garmin.com/support/searchSupport/case.faces?caseId={acd36fa0-7ac5-11e2-65d0-000000000000}

Is this a common occurrence?
Any help or advice appreciated.

RacoonQueen

Just do a master reset. Thats what garmin will tell you to do.

You could try plugging the usb into the computer first but most likely you'll have to master reset it.

I master reset mine every month or so at this stage.

The Noble Nudge

RacoonQueen wrote: »

Just do a master reset. Thats what garmin will tell you to do.

You could try plugging the usb into the computer first but most likely you'll have to master reset it.

I master reset mine every month or so at this stage.

Thanks,
How old is your unit??
I'm guessing its nothing to worry about but I have a bike one longer and so far no issues or resets needed.

ChickenBalls

Your memory could be full causing this - delete your activities after you've uploaded them is best bet.

RacoonQueen

My current unit about 2.5 years old at this stage, last unit only lasted a year. Have been master resetting regularly pretty much since getting current unit.
Another reason why I'm seriously considering the switch to polar...

Edit: and I clear out my memory every week or so...look for odd workouts that could be bugging the software. Usually if I use mine in the indoor pool I've to manually record my times and then delete the workout. If I try to upload it it will feck up all the workouts on the watch. Doesn't happen every time but it does happen so I just do that to avoid it.

The Noble Nudge

No joy on the master reset........

RacoonQueen

The Noble Nudge wrote: »

No joy on the master reset........

Ring Garmin.

Don't email, their email support is woeful. Takes days to respond and then just sends you generic responses. Infuriating stuff.

The Noble Nudge

Should be going to the original supplier and asking for a new one??

RacoonQueen

Depends on the retailer I guess. Garmin will replace for free anyway if you bought from a approved garmin retailer. You'll have to send it off to them first though.

The Noble Nudge

RacoonQueen wrote: »

Depends on the retailer I guess. Garmin will replace for free anyway if you bought from a approved garmin retailer. You'll have to send it off to them first though.

Thanks RQ I'll go the replace route see what happens slightly worrying given the light use it has received to date.......

RacoonQueen

Will add they'll only replace for free if they can't 'fix' it...they'll probably try to fob you off with a refurbished unit as replacement. You haven't got it a year yet, make sure you get a brand new one.

gofasterdad

This has happened to me a few times. Each time, the problem went away after I uploaded all workouts to the PC.