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HELP/ADVICE

anneobrien1975 · 2014-03-07 18:18:34

packard bell windows 8 system dvd/cd drive not working or showing up on computer. showing up Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

07-03-2014 07:18PM

#1

anneobrien1975

Registered Users, Registered Users 2 Posts: 20 ✭

Join Date: April 2013

Posts: 15

packard bell windows 8 system dvd/cd drive not working or showing up on computer.
showing up
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

0

Comments

#2 08-03-2014 01:32PM

[Deleted User]
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Posts: 17448

Sounds like the classic "missing upper/lower filters" problem.

See https://support.microsoft.com/kb/314060

0
#3 09-03-2014 07:56PM

anneobrien1975

Registered Users, Registered Users 2 Posts: 20 ✭

Join Date: April 2013

Posts: 15

it seems it was to remove and reinstall the driver thank you for the link it was a great help. now its playing through cyber link power dvd how can i change this to media player?

0