"No signal found" PC not giving signal to monitors

TheDoc

Hi guys,

Figured I'd throw up a post see if anyone could throw me a hand.

I moved house this weekend, and the PC was transported in pretty perfect conditions. Was held on my lap during transit, my prized possesion, to ensure no damage or problems.
Last night I was putting all the PC and gaming stuff together in the new room, and all was going well. Ps3 and Ps4 all working fine, they display on my monitors via a HDMI switch. However when I plugged in the PC I got a "no signal found" on my monitors.

On my main monitor I use a DVI-HDMI cable into a splitter, and my second monitor is DVI to DVI. So I started troubleshooting.

• Removed the HDMI splitter and went DVI-HDMI
• Tried the main connection from PC to both monitors, using both HDMI and straight DVI
• Opened up and re-sat the graphics card
• Tried doing the jumpers thing on Mobo
• Messed with all the settings on the monitor to see if it would pick it up.

No joy.

The PC is firing up with no beeps and everything seems to be spinning. The GPU is only a few months old so I can RMA, just obviously would like to avoid the hassle.
I'm getting a lend of my Da's GPU tonight to see if it fires up fine, then the problem is with the GPU.
The motherboard is also relatively new, if thats gone I'll be pissed.

Any thoughts or suggestions, apart from trying another GPU can't think of anything.

Was four hours yesterday trawling through google for solutions and advice, nothing so far has worked.

Cheers,
Doc

BloodBath

Possibly some electrostatic discharge damage. Cars can build up massive amounts of static electricity as I'm sure you know if you ever got a shock from one. I have. Definitely enough to fry some delicate electrical equipment.

It's possible you brushed yourself or the pc off of the car. Even closing the car door could have done it. The case should protect the components from this though. I guess it depends on where you were holding it.

Have you tried speakers/headphones to see if you are getting any sound?

The gpu test will tell you more anyway. Just guesswork at this stage.

Kiith

Sounds like the GPU is damaged during the move, which is a pain in the ass. I was going to suggest trying a different GPU, but you'll be doing that later anyway. Also, if you can, try you GPU in someone else's pc.

TheDoc

Yeah going to use my GPU in my Da's PC, and his in mine.

I'd nearly be happy to hear its the GPU, if it's the motherboard, the thought of disassembling everything pains me.

PC was put on the passenger seat during the drive, it barely budged. Had TV and stuff in the car and was taking it handy.

GPU under warranty still so no major panic, obviously epic bummer if I've to RMA and be a week or two without the PC

When my PC boots up it get's to a menu to select an operating system. So it doesn't boot straight to desktop so might not get any sound. I noticed aswell when I plugged all components in, the lights on my keyboard and mouse just stayed on, never happened before. Were also staying on when the machine was powered down.

Hopefully GPU test will reveal more this evening .

SterlingArcher

Did the monitors show anything when using the onboard gfx?

I'm sure you did already but Make sure the PCI express cables are in proper.

TheDoc

SterlingArcher wrote: »

Did the monitors show anything when using the onboard gfx?

I'm sure you did already but Make sure the PCI express cables are in proper.

Mobo has no onboard gfx.

Unplugged everything and reconnected. No dice

TheDoc

Ok now I'm really stumped.

My GPU works fine in my Dads pc. His GPU not working in my pc.

Motherboard problems ?

Kiith

TheDoc wrote: »

Ok now I'm really stumped.

My GPU works fine in my Dads pc. His GPU not working in my pc.

Motherboard problems ?

Can you try taking some other things from your dad's pc (i.e ram, hd etc...)? Try to narrow it down maybe?

TheDoc

Replacing the motherboard at the moment to rule it out.

SterlingArcher

Any joy?

TheDoc

Haha Dad remembered at the end if the work that the board was broke.

My motherboard had already bring RMAd previously. Obviously a **** board.

So probably going to have to buy a new one . Also think I'll get a new case. Mine a nightmare to work with so small. (Antec300)

Suggestions welcome

RAM DDR 3 and my CPU is socket AMD 3

TheDoc

Going down to PC world today to see if there is anything of use...most likely not...bit odd time some decent cases in there.

TheDoc

sugarman wrote: »

If you're in Dublin have a look at Max burns website, some alright cases at reasonable enough prices. Most of its in stock in their shop on the begard road too

Saw that before. Low end cases or Coolermaster ones slightly over priced.

Doesn't stock any AM3 socket mobos so scrapped that site off the list esrly

Colonial

Reset the CMOS or take your MB battery out for 30 secs and put back in... Usually fixes a non posting machine for me... Unless there's a more serious problem somewhere...

TheDoc

Colonial wrote: »

Reset the CMOS or take your MB battery out for 30 secs and put back in... Usually fixes a non posting machine for me... Unless there's a more serious problem somewhere...

I think the PC is posting fine, just not sending a signal out to the monitors seems to be the issue

Solitaire

Guessing either the PCIe or the PCIe controller inside the CPU is gone. Don't suppose there's a second PCIe slot on that mobo you can test the cards in? Wipe the CMOS anyway, you're likely going to be losing any OC settings you have anyway from the sounds of it

TheDoc

Solitaire wrote: »

Guessing either the PCIe or the PCIe controller inside the CPU is gone. Don't suppose there's a second PCIe slot on that mobo you can test the cards in? Wipe the CMOS anyway, you're likely going to be losing any OC settings you have anyway from the sounds of it

Yeah have two slots no signal from either

Haardwaesand got onto me to say they are going to replace it for free. 18 months out of warranty but failed twice before which is nice of them. Getting a different brand and they are waiving the difference.

SterlingArcher

TheDoc wrote: »

Yeah have two slots no signal from either

Haardwaesand got onto me to say they are going to replace it for free. 18 months out of warranty but failed twice before which is nice of them. Getting a different brand and they are waiving the difference.

Nice to hear doc.

partyboy690

TheDoc wrote: »

Yeah have two slots no signal from either

Haardwaesand got onto me to say they are going to replace it for free. 18 months out of warranty but failed twice before which is nice of them. Getting a different brand and they are waiving the difference.

Wow that's fairly nice of them, good to see them waive the difference too, hope you get it sorted

TheDoc

Have to say not overly impressed with Hardversand in terms of customer service. They started off brilliantly with offering to exchange the board in warranty and waive the difference for a different board.

To play devils advocate, this is the motherboards THIRD time being RMA'd, costing me ALREADY €60 in delivery costs. The board COST €68.

So them waiving the €7 difference of me getting a different brand, well, with the way I structured my opening mail to them, I expected this to be sorted in warranty, and to have a new board provided.

But the customer service has been slack to be honest. Two days response to my initial mail to customer service. English was extremely poor but it somewhat outlined asking me for my address, and they would send me a label to print. Two days passsed from my response with no sign of the label. Then a third day.

I had to go through my account, and found where I could print my own RMA label, and have sent the package off.

Outlined I'd sent the package by express shipping, provided a tracking number, and asked could they please ship the item ASAP, as I wanted the replacement board before Friday. Obviously long weekend, I want to have my PC up and running. Had a good four days notice, including the tracking number showing the parcel en route.

I'm now SIX days since I last had ANY word from them. I've sent numerous e-mails, and today sent a bit of a stern one.


This was the first purchase I made with the company after multiple recommendations on here. I normally deal with overclockers.co.uk. After this though, I won't be shopping with them again, each RMA has been a pain in the hole. Overclockers are MUCH better at dealing with returns and much faster.

PRetty annoyed, another weekend, a long one this time, without the PC to use.

SterlingArcher

TheDoc wrote: »

Have to say not overly impressed with Hardversand in terms of customer service. They started off brilliantly with offering to exchange the board in warranty and waive the difference for a different board.

To play devils advocate, this is the motherboards THIRD time being RMA'd, costing me ALREADY €60 in delivery costs. The board COST €68.

So them waiving the €7 difference of me getting a different brand, well, with the way I structured my opening mail to them, I expected this to be sorted in warranty, and to have a new board provided.

But the customer service has been slack to be honest. Two days response to my initial mail to customer service. English was extremely poor but it somewhat outlined asking me for my address, and they would send me a label to print. Two days passsed from my response with no sign of the label. Then a third day.

I had to go through my account, and found where I could print my own RMA label, and have sent the package off.

Outlined I'd sent the package by express shipping, provided a tracking number, and asked could they please ship the item ASAP, as I wanted the replacement board before Friday. Obviously long weekend, I want to have my PC up and running. Had a good four days notice, including the tracking number showing the parcel en route.

I'm now SIX days since I last had ANY word from them. I've sent numerous e-mails, and today sent a bit of a stern one.


This was the first purchase I made with the company after multiple recommendations on here. I normally deal with overclockers.co.uk. After this though, I won't be shopping with them again, each RMA has been a pain in the hole. Overclockers are MUCH better at dealing with returns and much faster.

PRetty annoyed, another weekend, a long one this time, without the PC to use.

Nobody is under any illusions of their lack of good customer care.
I always try go amazon when possible but. The lure of savings can be substantial when buying bulk parts from hwvs and then Geizhals.

TheDoc

O, I didn't realise it was a known thing

I'm not sure why I even purchased of them in the first place, normally I buy from overclockers....

Got a mail this morning in response to my latest, saying they received my parcel and were testing the motherboard. I sent a response thanking him for the first reply in six days, and outlining some specifics as to what the issue was.

That was at 10:00am, not a peep since. So another weekend without the PC, this time, a long weekend. ****ing freaked

TheDoc

This get's better by the email.

So this new guy has got in touch saying hes spoken to management an organised for me to exchange the board for another brand, something already confirmed by a different member of staff.
Now he has sent me labels to send the parcel back, the parcel, that I've already sent back.

The same parcel that he said at 10 this morning "We have received and are currently testing "

Such a mess, having to send another lengthy mail querying why he is sending me labels, he either has my package or he doesn't either way, its on the way to him.

Have to say, last time I'm buying with these guys. Such confusion and messing, now spilling into nearly 10 days to just get a simple item replaced.

uncle_sam_ie

I never had to do an RMA with Hardwareversand but, I have with OverclockerUK and they were brilliant. Very good communication through their website. Did you get a case yet? What's your budget? There are some good one's out at the moment.

TheDoc

uncle_sam_ie wrote: »

I never had to do an RMA with Hardwareversand but, I have with OverclockerUK and they were brilliant. Very good communication through their website. Did you get a case yet? What's your budget? There are some good one's out at the moment.

Yeah went with a Fratical Design Define R4, seems to tick all the boxes and has a bit of a cult following, threw a thread up on reddit in buildapc and was swamped with R4 recommendations. After reading reviews and videos it does look top notch.

And yeah I'll never stray away from overclockers again, had some RMA's with them and it was all sorted within 5 days, this is getting to be a joke with hardwareversand. Have to say, not sure why they are constantly recommended, I'd rather pay the few quid more to say overclockers, knowing that in the event oif problems it will be well sorted.

Hardwareversand can't seem to understand the situation at all, very poor English, making it a struggle

uncle_sam_ie

TheDoc wrote: »

Yeah went with a Fratical Design Define R4, seems to tick all the boxes and has a bit of a cult following, threw a thread up on reddit in buildapc and was swamped with R4 recommendations. After reading reviews and videos it does look top notch.

Nice, I have the R3 in sexy white.

TheDoc

Looks tasty

Thankfully I'm dealing with a guy now who has taken ownership of it. Send a good email explaining the guy I was dealing with left the company, and there was a bit of a mess organising his outstanding work, so mine just got lost in a bundle.

Apologised, outlined hes the only member of english speaking staff at the moment so its taking longer then normal to resolve tickets.

Still leaves me computerless for the second weekend running, a long weekend, which boils my ****ing blood as I think about it, but I was happy to thank him for finally taking ownership of the issue, and just wait for the replacement.

As a big gamer, long weekends and no PC, are worse then a nightmare

TheDoc

Some more calamity from HArdwareversand. I had agreed with the member of staff, that then left the company, to replace my current board, for a different model and me pay the difference. I'd sent this back for the third time this motherboard, and didn't want another. That was agreed, and the guy who took over the case, also agreed.

So the difference between the two brands was €3, which I was happy to pay. They had initially outlined they would waive any difference between the two, once it was of a small amount. So yesterday I get a mail from the new guy dealing with the case, outlining that all is being sorted, and they just need a payment made, to cover the difference between the two boards.

€33.88..............

I actually paid the ****ing amount and just sent another e-mail advising the difference between the two boards was €3, not €33. And to just ****ing send me the replacement motherboard, and refund the overpaid amount.

Considering this absolutely shocking experience, the fact they DON'T deal with paypal, and I'll probably have another 14 days sorting out this refund of an overpaid amount, I won't be dealing with this shower again, and definitly wouldn't be able to recommend them.


Funny enough put the situation up on facebook for the first time, and got a massive response from people saying how Hardwareversand are KNOWN to be WOEFUL dealing with in terms of customer service. I think that's shocking considering the recommendations they get on here. Paying a few extra euro for some kit is well worth it when you get good customer service. I've learned my lesson, I don't know why I went with this shower over overlclockers, but it wont happen again

TheDoc

LOL

OK so they tell me the reason for the €33.38 charge, for the difference between the two motherboards ( which advertised price is €3) is because "I have used my motherboard, and there needs to be a subtraction made for its use, as it cannot be resold"

This actually makes SO LITTLE SENSE, that after I sent the mail below, I actually got onto Consumer AFfairs Ireland to see how I could pursue a foreign company trading to Ireland, as I'm pretty confident thats not even a thing under European Consumer law.

Imagine you brought a hoover back to ARgos three times, and said look I want to just buy a better one, I'll pay the difference, for them to tell you , ya need to pay the difference plus a magical fee for the amount of time you used the others.

Absolutely scandalous stuff, I just want my motherboard at this point, but I'm not letting this go. The accumulative cost for this motherboard is now

€20 first time RMA
€20 second time RMA
€20 third time RMA
€33.88 cost for using the motherboard ?

€93.88 additional cost to the intial purchase price of €68 , over €150 for a motherboard not even two years old.

Boils my blood the useless *****

Hi Simon,

To be honest, that is an utterly bull**** excuse and makes no sense what so ever. You either replace an item under warranty, or you do not, there is no such thing as partial value based on the fact I used it. Of course I used it, and it's the second time I'm sending it back, so I requested a different brand as this one is clearly not reliable.

Christian outlined this would be covered in warranty, and provided a mail that outlined it would be fine for me to pay the balance of buying a better brand. If I had of known this would all transpire, I would have thrown this motherboard in the trash and bought a new one. At this point I've now paid €55.38, for what was outlined by Christian, as an inwarranty repacement.

I'm honestly am sick to death of this wait and confusion. Can you please post of the new motherboard immediately once you receive my transfer that I sent yesterday. I'm now 14 days trying to resolve this issue, with my PC sitting idle broken which is totally unacceptable to me.

I'm not even going to bother pursuing what I feel is completely unwarranted and unlawful requests for "partial reimbursement" for an item under warranty, I hope you appreciate how that makes absolutely no sense what so ever, and is a total breach of European Consumer law, nevermind my own national consumer law, which your are bound to by providing a sale within Ireland.

Can you advise when the replacement motherboard, that I've somehow paid €55.38 for after being advised of it being in warranty, will be posted and with me? Can you provide a pretty accurate timeline for when it will be posted and with me, so I can stop hounding you on a daily basis?

Regards,
Daniel.

Luck100

What's your mobo model/brand?

TheDoc

Luck100 wrote: »

What's your mobo model/brand?

AsRock 970 Extreme 3

uncle_sam_ie

TheDoc wrote: »

LOL

OK so they tell me the reason for the €33.38 charge, for the difference between the two motherboards ( which advertised price is €3) is because "I have used my motherboard, and there needs to be a subtraction made for its use, as it cannot be resold"

This actually makes SO LITTLE SENSE, that after I sent the mail below, I actually got onto Consumer AFfairs Ireland to see how I could pursue a foreign company trading to Ireland, as I'm pretty confident thats not even a thing under European Consumer law.

Imagine you brought a hoover back to ARgos three times, and said look I want to just buy a better one, I'll pay the difference, for them to tell you , ya need to pay the difference plus a magical fee for the amount of time you used the others.

Absolutely scandalous stuff, I just want my motherboard at this point, but I'm not letting this go. The accumulative cost for this motherboard is now

€20 first time RMA
€20 second time RMA
€20 third time RMA
€33.88 cost for using the motherboard ?

€93.88 additional cost to the intial purchase price of €68 , over €150 for a motherboard not even two years old.

Boils my blood the useless *****

That sucks. Even though this list is for GPU's it's still very helpful when buying PC components in the EU. http://forums.overclockers.co.uk/showthread.php?t=18231329
I had a Corsair PSU fail on me last year. Even though it has a 7 year warranty Corsair wanted me to pay the cost of sending it to them. Lucky for me I bought it from Komplette and they honored the 2 year warranty. They paid for the return and because they didn't have a replacement I got a full refund. Dabs.ie did the same for a mouse the year before.