My First Dispute on Ebay

IsaUnaIka

07Feb bought something in Italy because estimated delivery in on 13Feb-17Feb via Paypal. Seller said 3-4 days to ship, but shipped on 14Feb.

17Feb i asked for the est. delivery they said maybe by midweek. 24Feb i asked for tracking. Checked it 'In Transit' on Germany.

27Feb i asked them why my package in on Germany & I live in Ireland. 28Feb filed a dispute om Paypal (until 20March). They answered, the problem is on the carrier & they opened an investigation.

What should i do next?

Ask for a refund? Send back to my account.
Ask for a replacement? Wait again..

I will message the seller that after 10 days of dispute, & no solution. I will escalate & wait for Paypal to decide.

Comments & Suggestion will highly appreciated. thank's a mil.

(Sorry double post, i posted one in wrong Forum)

AlwaysAmber

A lot of European mail transits through Germany. You have 10 days to escalate a claim in PayPal, so if you don't get it by the 8th you need to escalate it.

No point in asking for a refund yet, because the Seller/PayPal probably won't agree to it.

IsaUnaIka

AlwaysAmber wrote: »

A lot of European mail transits through Germany. You have 10 days to escalate a claim in PayPal, so if you don't get it by the 8th you need to escalate it.

No point in asking for a refund yet, because the Seller/PayPal probably won't agree to it.

Big Thank's, AlwaysAmber

Seller description:

1. 3-4 days to ship after cleared payment. (shipped after 7 days)

2. Estimated delivery 13Feb - 17Feb. (Not receive it yet)

Can i put it in Paypal Resolution Center as wrong description.

AlwaysAmber

IsaUnaIka wrote: »

1. 3-4 days to ship after cleared payment. (shipped after 7 days)

3-4 days after cleared payment, not within 3-4 of paying.

IsaUnaIka wrote: »

2. Estimated delivery 13Feb - 17Feb.

Estimated. Not a guaranteed delivery promise.

Sh*t happens, sometimes things arrive quickly - sometimes they don't. At the moment you aren't going to win a PayPal dispute. If you lose now because you're impatient, you can't reopen if it doesn't arrive.

IsaUnaIka

So what's the best thing right now, wait for the result of the seller's investigation. If no solution with them, after 10 days of dispute. Escalate on Paypal by 10March which is a month after my purchase.

AlwaysAmber, thank's for the time.

IsaUnaIka

Send a message today to the seller for any result from the investigation.

"We still waiting for the end of investigation"

Need help?

A Dub in Glasgo

Surely you said it in post 5 ie escalate to claim on 10th March

IsaUnaIka

A Dub in Glasgo wrote: »

Surely you said it in post 5 ie escalate to claim on 10th March

Ok. Big thank's, A Dub in Glasgo.

IsaUnaIka

Last night I asked the seller, What investigation are you doing and if you called the Freight Company.

This morning I received a message from them, that finally they found my parcel and needs 24 hours to deliver to me.

And i got another email from the seller, about Ebay feedback (give 4.5 - 5 stars).

IsaUnaIka

Item received today, nearly to push the Escalate button on Paypal.