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SEPA 8 WEEK CLAWBACK

  • 28-02-2014 1:04pm
    #1
    teresamcdg
    Registered Users, Registered Users 2 Posts: 1 ✭


    CAN YOU TELL ME PLEASE IF A CUSTOMER OF MINE CLAWS BACK A DIRECT DEBIT UNDER THE 8 WEEK RULE DO I CONTINUE TO PROCESS THEIR DIRECT DEBT AS NORMAL EVERY MONTH OR AM I SUPPOSED TO CEASE F


Comments

  • #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi teresamcdg,

    Thanks for your post and welcome to boards.ie.

    A SEPA Direct Debit refund form is separate to a 'Cancel SEPA Direct Debit Mandate' form. If you have not received the cancellation form then we would recommend that you continue this service on behalf of your customer.

    For more information on SEPA direct debits please see here.

    If we can help with anything else, please let us know.

    Thanks,
    Elaine


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