UPC outages

moonboy52

I'm in Barrack Street. Broadband down for 6 hours. I phoned up and the guy said there was an outage.

Anyone else affected?

I am hoping it is rectified by the morning

Gadgie

OK here in Ferrybank.

You can check your service status on their website: http://www.upc.ie/customer_support/service-status/

moonboy52

Gadgie wrote: »

OK here in Ferrybank.

You can check your service status on their website: http://www.upc.ie/customer_support/service-status/

All good on that link, however I'm still without broadband. No tech available until next Tuesday, so I hope it is fixed today.

libra02

moonboy52 wrote: »

All good on that link, however I'm still without broadband. No tech available until next Tuesday, so I hope it is fixed today.

Same here, tv is back but no phone or braodband. I am leaving it for a while and if it is not back by lunch time I am going to log a call to see do they have an update. I presume UPC are aware there is an service issue, despite what the website said.

moonboy52

libra02 wrote: »

Same here, tv is back but no phone or braodband. I am leaving it for a while and if it is not back by lunch time I am going to log a call to see do they have an update. I presume UPC are aware there is an service issue, despite what the website said.

I made them aware last night, but the guy must not have reported it.

The guy who i was talking to this morning logged the fault and got a team out as Broadband has returned

Seeming if affected Doyle Street and the Newport's Terrace area.

Odats

Rang up this morning in Doyle Street area. Monday at the latest and a technician will be out. Some channels on tv but broadband down. If back in the mean time they would text me.

moonboy52

Odats wrote: »

Rang up this morning in Doyle Street area. Monday at the latest and a technician will be out. Some channels on tv but broadband down. If back in the mean time they would text me.

Are you still down Odats? Im back in Barrack Street.

Odats

In work until 5pm. Will give the father a buzz to see if it's back. Thanks a million

libra02

Odats wrote: »

In work until 5pm. Will give the father a buzz to see if it's back. Thanks a million

Phone seems to be down still but think broadband is back up. Will have to check when I get home.

Some_Person

It stayed working here in Gracedieu however I've been having connection dropouts since the last week or so.
Anyone else been experiencing that?

The modem isn't the problem, it's bridged.

mooseknunkle

Some_Person wrote: »

It stayed working here in Gracedieu however I've been having connection dropouts since the last week or so.
Anyone else been experiencing that?

The modem isn't the problem, it's bridged.

Same here it keeps dropping off from time to time and im in Barracks street area too.

Odats

Back up in Doyle Street since around 6:30pm

Some_Person

mooseknunkle wrote: »

Same here it keeps dropping off from time to time and im in Barracks street area too.

Didn't drop at all last night but dropped twice this morning, the drops can last anything from 2 seconds to 40 seconds.

Is it similar for you?

moonboy52

Some_Person wrote: »

Didn't drop at all last night but dropped twice this morning, the drops can last anything from 2 seconds to 40 seconds.

Is it similar for you?

I had one droput last night (around 20:00) whilst playing an online game. It lasted maybe one second.

Let us keep contributing to this thread going forward. If we write down the times we drop and see if there is a pattern or if it is just a temporary issue.

mooseknunkle

Some_Person wrote: »

Didn't drop at all last night but dropped twice this morning, the drops can last anything from 2 seconds to 40 seconds.

Is it similar for you?

Mine has been fine today no drops so far..but yesterday was similar to you they could last from a few seconds to a few mins..

Some_Person

More dropouts here today, most notably at 11:15 and 15:11 lasting around 20 seconds each time.

Sully

UPC seems to drop out a fair bit in Waterford, is it common around the country for drop outs?

moonboy52

Sully wrote: »

UPC seems to drop out a fair bit in Waterford, is it common around the country for drop outs?

I was on the 30Mb service until a few days ago Sully and it was flawless with the old Cisco modem (EPC2203).

I upgraded to 120Mb a few days ago, so i need to run a continous ping for a few days, and see if there are dropouts with the new 3925 Modem/Router.

What UPC equipment do you have Some Person?

Some_Person

Sully wrote: »

UPC seems to drop out a fair bit in Waterford, is it common around the country for drop outs?

I never had dropouts until this started 2 weeks ago.
It was rock solid until then.

I have the EPC3925 as an SME customer so it's in bridge mode.
The modem is not the problem, it never loses connection to UPC and they verified that, looks like a routing issue at times or one of their routers crashing under load.

Sometimes their DNS servers are unreachable for 20 seconds, sometimes most sites like rte.ie, yahoo.com, cust.ie.blueface.com are unreachable for 20 seconds or more yet some other sites might be reachable.

It's not a DNS problem though, I'm using a mix of UPC and Google DNS and testing the dropouts with IPs instead of hostnames.

JPA

Sully wrote: »

UPC seems to drop out a fair bit in Waterford, is it common around the country for drop outs?

It seems like it does because it inevitably leads to a thread in this forum! But it very rarely drops.

BuffyBot

I've had UPC broadband in other places and not encountered it. Noticing a few drop outs in Waterford though.

7upfree

Sully wrote: »

UPC seems to drop out a fair bit in Waterford, is it common around the country for drop outs?

:rolleyes:

Sully

7upfree wrote: »

:rolleyes:

Some_Person

They pushed out a firmware update for the modems last night and they resetted it today to apply it.

No dropouts so far.

If anyone else is still experiencing dropouts try resetting the modem and it should be done updating after around 10 mins.

moonboy52

Some_Person wrote: »

They pushed out a firmware update for the modems last night and they resetted it today to apply it.

No dropouts so far.

If anyone else is still experiencing dropouts try resetting the modem and it should be done updating after around 10 mins.

I did not notice any firmware update on my 3925. I'm on epc3925-ESIP-12-v302r125572-130412c_upc.bin

Thank you for the update Some_Person.

Odats

Connection dropping for 15 to 20 seconds last hour in Doyle Street.

Odats

Anyone experiencing problems with UPC broadband Ballybricken,Lower Yellow Road,Doyle St, Barrack St area.

Was fine this morning but since one it is going on and off and not able to stream even Spotify.

moonboy52

Odats wrote: »

Anyone experiencing problems with UPC broadband Ballybricken,Lower Yellow Road,Doyle St, Barrack St area.

Was fine this morning but since one it is going on and off and not able to stream even Spotify.

I have not noticed any issues Odats. Downloading at full speed and no issues streaming Twitch.tv

(Barrack Street)

7upfree

Sully wrote: »

UPC seems to drop out a fair bit in Waterford, is it common around the country for drop outs?

No more common I suppose than Sky or Eircom, as a visit to the Broadband forum will testify.

mooseknunkle

Is UPC down for anybody else this morning?

Just checked UPC website and its down in my area

Broadband
Service disruption Identified on 11/08/2014 09:52:00
There is currently a service disruption in your area, which is affecting our Broadband service. We are working hard to resolve this issue. Estimated Repair Time:Not available.
Try again later for further updates.

If anybody else wants to check just put your account number in here http://www.upc.ie/customer-support/service-status/

moonboy52

Anybody in the Barrack Street area noticing 20 second dropouts since yesterday?

wmpdd3

Ours is stopping and Starting since 3 pm yesterday.

Jambo

All our UPC services are down since 10:30 last night although UPCs service checker says it was only from 08:35 today

wmpdd3

Its like 1999 here too, no hope of any video , just basic sites.

BlaasForRafa

There's cable replacement work going on in the Slievekeale/Griffiths Place area at the moment which may explain issues around that area.

mozattack

All I say is that Horizon service is a shocker, WiFi is crap, some programmes don't record, the interface is impossible to follow and the capacity seems unnaturally low.

1/10

7upfree

mozattack wrote: »

All I say is that Horizon service is a shocker, WiFi is crap, some programmes don't record, the interface is impossible to follow and the capacity seems unnaturally low.

1/10

Parents have Horizon at home with no issues.

Odats

Anyone any problems tonight with the broadband Doyle Street,Barrack Street area.

Slow the last 2 hours.

moonboy52

Odats wrote: »

Anyone any problems tonight with the broadband Doyle Street,Barrack Street area.

Slow the last 2 hours.

I am in Barrack Street Odats. I have not noticed any slowdown.

I just ran a speedtest and got full speed (123/12)

Odats

Ran second speed test and 38mbps download and 5mbps upload on 120mb connection. Previous test was 15 mbps download and 1 mbps upload.

It was flying all weekend.

mooseknunkle

Odats wrote: »

Anyone any problems tonight with the broadband Doyle Street,Barrack Street area.

Slow the last 2 hours.

Yeah im in the same area and yesterday was very slow and kept dropping i only recently got the horizon box so was just assuming it was to do with that as im still getting used to it