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Call Answering

  • 18-02-2014 11:29pm
    #1
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭


    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al


  • #3
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al


  • #5
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?
    Hi BowWow

    If I cancel the mailbox you will no longer be able to receive or check voice messages, are you sure you want this cancelled?

    Thanks

    Al


  • Advertisement
  • #7
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?
    Hi BowWow

    If I cancel the mailbox you will no longer be able to receive or check voice messages, are you sure you want this cancelled?

    Thanks

    Al
    Yes I want to cancel please. 


  • #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?
    Hi BowWow

    If I cancel the mailbox you will no longer be able to receive or check voice messages, are you sure you want this cancelled?

    Thanks

    Al
    Yes I want to cancel please. 
    No problem BowWow

    I've just done this now and it will take 24hours to action.

    Many thanks

    Al


  • #9
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?
    Hi BowWow

    If I cancel the mailbox you will no longer be able to receive or check voice messages, are you sure you want this cancelled?

    Thanks

    Al
    Yes I want to cancel please. 
    No problem BowWow

    I've just done this now and it will take 24hours to action.

    Many thanks

    Al
    Thank you.
    Rgds........


  • #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?
    Hi BowWow

    If I cancel the mailbox you will no longer be able to receive or check voice messages, are you sure you want this cancelled?

    Thanks

    Al
    Yes I want to cancel please. 
    No problem BowWow

    I've just done this now and it will take 24hours to action.

    Many thanks

    Al
    Thank you.
    Rgds........
    Your are welcome BowWow


  • #11
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?
    Hi BowWow

    If I cancel the mailbox you will no longer be able to receive or check voice messages, are you sure you want this cancelled?

    Thanks

    Al
    Yes I want to cancel please. 
    No problem BowWow

    I've just done this now and it will take 24hours to action.

    Many thanks

    Al
    Thank you.
    Rgds........
    Your are welcome BowWow
    Hi Al,
    This is still on the bill received today for march? 


  • Advertisement
  • #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?
    Hi BowWow

    If I cancel the mailbox you will no longer be able to receive or check voice messages, are you sure you want this cancelled?

    Thanks

    Al
    Yes I want to cancel please. 
    No problem BowWow

    I've just done this now and it will take 24hours to action.

    Many thanks

    Al
    Thank you.
    Rgds........
    Your are welcome BowWow
    Hi Al,
    This is still on the bill received today for march? 


    Hi BowWow
     
    I can see that there had been batching complications in the order I processed to cease the mailbox. I have had management arrange for the full cease of the mailbox today and a refund for the cost of it.
     
    Apologies for my error.
     
    Al


  • #13
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?
    Hi BowWow

    If I cancel the mailbox you will no longer be able to receive or check voice messages, are you sure you want this cancelled?

    Thanks

    Al
    Yes I want to cancel please. 
    No problem BowWow

    I've just done this now and it will take 24hours to action.

    Many thanks

    Al
    Thank you.
    Rgds........
    Your are welcome BowWow
    Hi Al,
    This is still on the bill received today for march? 


    Hi BowWow
     
    I can see that there had been batching complications in the order I processed to cease the mailbox. I have had management arrange for the full cease of the mailbox today and a refund for the cost of it.
     
    Apologies for my error.
     
    Al


  • #14
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    Hi, have efibre for about 4 months.  Just noticed I'm paying a monthly charge for "Call Answering".  Never use it as we have an answering machine on our line.  Can I cancel the eircom call answering service, or is that a part of my 18 month contract?
    Thanks...........
    Hi BowWow

    There is no charge for call answering and it cannot be active if you have a mailbox/voicemail. Are you sure this is being charged for? and if so how much does your bill say it is?

    Thanks

    Al
    Hi,
    Thanks for looking.  Charge is €1.25 per month plus vat.  I'll PM you my account details if you like?
    Rgds..........
    l

    Hi BowWow

    I can confirm that this charge is for the mailbox. It may be categorised as in call services where call answering is also listed but I can confirm it's definitely for the mailbox/voicemail.


    Thanks

    Al
    Ok, but can I cancel it?
    Hi BowWow

    If I cancel the mailbox you will no longer be able to receive or check voice messages, are you sure you want this cancelled?

    Thanks

    Al
    Yes I want to cancel please. 
    No problem BowWow

    I've just done this now and it will take 24hours to action.

    Many thanks

    Al
    Thank you.
    Rgds........
    Your are welcome BowWow
    Hi Al,
    This is still on the bill received today for march? 


    Hi BowWow
     
    I can see that there had been batching complications in the order I processed to cease the mailbox. I have had management arrange for the full cease of the mailbox today and a refund for the cost of it.
     
    Apologies for my error.
     
    Al
    Hi Al,
    Its on the April bill received yesterday....
    Rgds,
    Kieran.


  • #15
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi BowWow

    I'm very sorry to hear this, I will investigate this and get back as soon as I have some information on how this happened and how we can rectify this.

    Thanks
    Al


  • #16
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    Hi BowWow

    I'm very sorry to hear this, I will investigate this and get back as soon as I have some information on how this happened and how we can rectify this.

    Thanks
    Al
    Hi Al,
    Its still on the May bill received today.
    Surly this can be sorted?  Its now three months and four bills since I made the request.
    Rgds,
    Kieran.


  • #17
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Hi there,

    I will follow this up with Al and get back to you as soon as I have an update.

    Thanks,

    Tony


  • #18
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Tony wrote: »
    Hi there,

    I will follow this up with Al and get back to you as soon as I have an update.

    Thanks,

    Tony
    Any update on this?
    Kieran.


  • #19
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Tony wrote: »
    Hi there,

    I will follow this up with Al and get back to you as soon as I have an update.

    Thanks,

    Tony
    Any update on this?
    Kieran.
    Hi Kieran,

    Apologies for the delays on this,

    There have been issues surrounding this lately however I can no fully confirm the mailbox has been removed and your account has been credited €5 ex vat (1.25 x 4 months) for the overcharge in the past few bills.

    Thanks
    Al


  • #20
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Tony wrote: »
    Hi there,

    I will follow this up with Al and get back to you as soon as I have an update.

    Thanks,

    Tony
    Any update on this?
    Kieran.
    Hi Kieran,

    Apologies for the delays on this,

    There have been issues surrounding this lately however I can no fully confirm the mailbox has been removed and your account has been credited €5 ex vat (1.25 x 4 months) for the overcharge in the past few bills.

    Thanks
    Al
    Al,
    Now have the June bill.  Whilst the credit is there for the 5 months, it has being billed again for June.
    Kieran.


  • #21
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Tony wrote: »
    Hi there,

    I will follow this up with Al and get back to you as soon as I have an update.

    Thanks,

    Tony
    Any update on this?
    Kieran.
    Hi Kieran,

    Apologies for the delays on this,

    There have been issues surrounding this lately however I can no fully confirm the mailbox has been removed and your account has been credited €5 ex vat (1.25 x 4 months) for the overcharge in the past few bills.

    Thanks
    Al
    Al,
    Now have the June bill.  Whilst the credit is there for the 5 months, it has being billed again for June.
    Kieran.
    I'm sorry to hear this Bowwow,

    I'll follow up on this and get back as soon as I have more info

    Thanks
    Al


  • Advertisement
  • #22
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Tony wrote: »
    Hi there,

    I will follow this up with Al and get back to you as soon as I have an update.

    Thanks,

    Tony
    Any update on this?
    Kieran.
    Hi Kieran,

    Apologies for the delays on this,

    There have been issues surrounding this lately however I can no fully confirm the mailbox has been removed and your account has been credited €5 ex vat (1.25 x 4 months) for the overcharge in the past few bills.

    Thanks
    Al
    Al,
    Now have the June bill.  Whilst the credit is there for the 5 months, it has being billed again for June.
    Kieran.
    I'm sorry to hear this Bowwow,

    I'll follow up on this and get back as soon as I have more info

    Thanks
    Al
    Al,
    Now have the July bill.  Still there.  Its now 7 months since I requested this to be removed...........
    Kieran.


  • #23
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Tony wrote: »
    Hi there,

    I will follow this up with Al and get back to you as soon as I have an update.

    Thanks,

    Tony
    Any update on this?
    Kieran.
    Hi Kieran,

    Apologies for the delays on this,

    There have been issues surrounding this lately however I can no fully confirm the mailbox has been removed and your account has been credited €5 ex vat (1.25 x 4 months) for the overcharge in the past few bills.

    Thanks
    Al
    Al,
    Now have the June bill.  Whilst the credit is there for the 5 months, it has being billed again for June.
    Kieran.
    I'm sorry to hear this Bowwow,

    I'll follow up on this and get back as soon as I have more info

    Thanks
    Al
    Al,
    Now have the July bill.  Still there.  Its now 7 months since I requested this to be removed...........
    Kieran.
    Hi BowWow

    I'm genuinely sorry about this - of course I'll arrange the rebate but I'll also make sure you don'e have to keep getting back to me on this. I'll update you as soon as I have more info.

    Al


  • #24
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    Al,
    Another month - another bill with this charge still on it.
    No rebate as promised in your last post either...
    Now 8 months waiting for a service to be cancelled........
    Kieran.


  • #25
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    BowWow wrote: »
    Al,
    Another month - another bill with this charge still on it.
    No rebate as promised in your last post either...
    Now 8 months waiting for a service to be cancelled........
    Kieran.
    Hi BoWWow
    our apologies, this was requested and should have been altered. I am chasing this again and the rebate. We will advise once this has been done. Again our apologies you had to come back on this again.
    Tony


  • #26
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    Guys,
    This is now getting beyond a joke!
    Just who do I have to talk to to get this sorted?  Its September - I asked for this in February.  Every month I get told how sorry you are and is should be ok, and you'll revert (never happens!).  I just want to cancel a service I don't use, but pay for.  Do I have to write to Herb Hribar and ask him to press the switch?
    Rgds.....   


  • #27
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eircom: Alan wrote: »
    Hi BowWow

    I'm very sorry to hear this, I will investigate this and get back as soon as I have some information on how this happened and how we can rectify this.

    Thanks
    Al

    Hi BowWow

    I'm genuinely sorry to see the call answering service charge of €1.25 has appeared again. There have been some issues in removing this previously however I have been assured by efibre accounts that this has now been fully removed. I will also ensure a rebate is arranged for where the service should not have appeared.

    Thanks
    Al


  • #28
    blueb
    Registered Users, Registered Users 2 Posts: 279 ✭✭blueb


    classic eircom..


  • #29
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    eircom: Alan wrote: »
    Hi BowWow

    I'm very sorry to hear this, I will investigate this and get back as soon as I have some information on how this happened and how we can rectify this.

    Thanks
    Al

    Hi BowWow

    I'm genuinely sorry to see the call answering service charge of €1.25 has appeared again. There have been some issues in removing this previously however I have been assured by efibre accounts that this has now been fully removed. I will also ensure a rebate is arranged for where the service should not have appeared.

    Thanks
    Al
    Al,
    Read your post of the 8th. July - Groundhog Day.........


  • #30
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BowWow wrote: »
    eircom: Alan wrote: »
    eircom: Alan wrote: »
    Hi BowWow

    I'm very sorry to hear this, I will investigate this and get back as soon as I have some information on how this happened and how we can rectify this.

    Thanks
    Al

    Hi BowWow

    I'm genuinely sorry to see the call answering service charge of €1.25 has appeared again. There have been some issues in removing this previously however I have been assured by efibre accounts that this has now been fully removed. I will also ensure a rebate is arranged for where the service should not have appeared.

    Thanks
    Al
    Al,
    Read your post of the 8th. July - Groundhog Day.........
    Hi BowWow

    I'm aware of this and apologise. Efibre accounts have assured me it's deffinately gone now and a credit has been applied for where it has been charged.

    Al


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  • #31
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    eircom: Alan wrote: »
    Hi BowWow

    I'm very sorry to hear this, I will investigate this and get back as soon as I have some information on how this happened and how we can rectify this.

    Thanks
    Al

    Hi BowWow

    I'm genuinely sorry to see the call answering service charge of €1.25 has appeared again. There have been some issues in removing this previously however I have been assured by efibre accounts that this has now been fully removed. I will also ensure a rebate is arranged for where the service should not have appeared.

    Thanks
    Al
    Al,
    Read your post of the 8th. July - Groundhog Day.........
    Hi BowWow

    I'm aware of this and apologise. Efibre accounts have assured me it's deffinately gone now and a credit has been applied for where it has been charged.

    Al
    Hi Al,
    October bill arrived,  There is a credit for 4 months - I assume that is Jun to Sept - I previously got a credit for Feb to May.
    However the charge is yet again charged for October!
    9 waiting now..........
    Rgds


  • #32
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    eircom: Alan wrote: »
    Hi BowWow

    I'm very sorry to hear this, I will investigate this and get back as soon as I have some information on how this happened and how we can rectify this.

    Thanks
    Al

    Hi BowWow

    I'm genuinely sorry to see the call answering service charge of €1.25 has appeared again. There have been some issues in removing this previously however I have been assured by efibre accounts that this has now been fully removed. I will also ensure a rebate is arranged for where the service should not have appeared.

    Thanks
    Al
    Al,
    Read your post of the 8th. July - Groundhog Day.........
    Hi BowWow

    I'm aware of this and apologise. Efibre accounts have assured me it's deffinately gone now and a credit has been applied for where it has been charged.

    Al
    Hi Al,
    October bill arrived,  There is a credit for 4 months - I assume that is Jun to Sept - I previously got a credit for Feb to May.
    However the charge is yet again charged for October!
    9 waiting now..........
    Rgds
    Hi bowWow

    I appreciate this is annoying and should have been resolved by now. An order id has generated which indicates that this has been succesfully done now. I will check back in two days time though to ensure the mailbox is still removed!

    thanks
    Colm


  • #33
    BowWow
    Registered Users, Registered Users 2 Posts: 1,812 ✭✭✭BowWow


    Guys,

    I've waited 2 months before I reopened this thread.
    Charge has not appeared in either Nov or Dec, so looks like its resolved.  Thanks for all your help.

    I have a separate issue in that my data usage seems to have shot up by a significant amount.  My habits havnt changed.  Where should I go to find out about this and discuss it?

    Rgds,

    Kieran.


  • #34
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    BowWow wrote: »
    Guys,

    I've waited 2 months before I reopened this thread.
    Charge has not appeared in either Nov or Dec, so looks like its resolved.  Thanks for all your help.

    I have a separate issue in that my data usage seems to have shot up by a significant amount.  My habits havnt changed.  Where should I go to find out about this and discuss it?

    Rgds,

    Kieran.
    Hi Kieran, 

    No problem at all, glad to hear you got sorted :)

    You can check your data usage on the Eircom website using this link -  [font=Calibri, sans-serif]http://www.eircom.net/broadbandstats[/font]

    If you have any queries on this you can contact our support team on 1890 260 260 (telephone number and option 0) to discuss this.

    Thanks 


    Tracey


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