DID installation problem

cmssjone

Hi all,

Bought a new washing machine from DID and paid for them to install it as well. Was not able to be there when they were able to install so the mother in law kindly let them in to do it.

Came back and tried to do a wash to find that an error msg on the display before the cycle finish. Looked up the error message to find that it was either a problem with the WM not being balanced or water pressure.

Checked the balance of the WM to find that it was way out so thought that was going to be the end of our problem but still the error message appeared. Called DID, explained what was wrong and that we had balanced the WM and they said that they would send someone out.

A man came out but said that he was only there to check the balance on the machine which we had already stated that we had done. He was unable to do anything else to help. Ran a wash fine but now we keep getting the error message again. Sometimes it is at the start of the cycle, sometimes it is at the end of the cycle. Does it sound like there is a fault on this machine and should I be asking DID.ie for a replacement?

Thanks for any thoughts...

dudara

Contact DID again, explain the fault and ask for resolution. They will probably want to send an engineer, which seems reasonable to me. If the fault is still occurring, then I'd look for replacement.

kaisersoze

DID used to stand for Deliver Install Demonstrate!
They obviously haven't done so.
Good look with it.

daheff

kaisersoze wrote: »

DID used to stand for Deliver Install Demonstrate!
They obviously haven't done so.
Good look with it.

Just beat me too it!


They were paid to deliver & install the washing machine. Part of the installation should have been to ensure it properly worked on a cycle. As they havent done this you can legitimately call them back (At their expense)to have this corrected (and not just to check its balanced).

cmssjone

Thanks for the replies guys. Will get them to come back out again.

emeldc

Make sure when you push the machine into place that you don't kink the water hose, which in turn will give a 'low water pressure' error.

anuprising

what make machine and what's the error code ?

UrbanSea

It might not have anything to do with the installation, it isn't an LG by any chance is it

cmssjone

No it's a Samsung and the error code is E4 I believe

cmssjone

emeldc wrote: »

Make sure when you push the machine into place that you don't kink the water hose, which in turn will give a 'low water pressure' error.

I never thought of that. Will investigate...

kaisersoze

Apparently E4 on Samsung is to do with a balanced wash?

E4
Out Of Balance (OOB) detected

This is basically an imbalanced wash load detected that the machine has failed to sort out on its own and therefore couldn't spin to the full speed.

cmssjone

kaisersoze wrote: »

Apparently E4 on Samsung is to do with a balanced wash?

E4
Out Of Balance (OOB) detected

This is basically an imbalanced wash load detected that the machine has failed to sort out on its own and therefore couldn't spin to the full speed.

Does that mean the machine is faulty?

emeldc

cmssjone wrote: »

Does that mean the machine is faulty?

Not necessarily. Say you have a small wash of T-shirts, jocks, socks etc and you decide to include a heavy towel or dressing gown. This can often have the effect of throwing the machine off balance because the wet towel has an uneven weight ratio to the smaller items.

cmssjone

Hi guys,

Thanks for all the posts and suggestions so far. An engineer from Samsung has just left and said that poor water pressure is to blame for the problems. Looks like I'll need to get a plumber in...

emeldc

cmssjone wrote: »

Hi guys,

Thanks for all the posts and suggestions so far. An engineer from Samsung has just left and said that poor water pressure is to blame for the problems. Looks like I'll need to get a plumber in...

It would need to be incredibly low. There is usually a large tolerance to give the machine time to fill in order to compensate for areas with low water pressure. What's the pressure like at the cold tap in the kitchen. You should be getting similar pressure to the washing machine. If the machine is fed from the mains, I'm not sure what a plumber can do.

cmssjone

emeldc wrote: »

It would need to be incredibly low. There is usually a large tolerance to give the machine time to fill in order to compensate for areas with low water pressure. What's the pressure like at the cold tap in the kitchen. You should be getting similar pressure to the washing machine. If the machine is fed from the mains, I'm not sure what a plumber can do.

I don't think that it is fed from the mains. It appears to be from the head tank in the attic. TBH the water pressure with the toilet flush and the shower indicates there may be a problem with the pressure.

slimjimmc

cmssjone wrote: »

Hi guys,

Thanks for all the posts and suggestions so far. An engineer from Samsung has just left and said that poor water pressure is to blame for the problems. Looks like I'll need to get a plumber in...

Has anyone pulled the machine out and checked the hoses?
Are the valves on the supply pipes fully open?

slimjimmc

What does you manual say about water pressures?

Since my last post I've checked a few Samsung manuals online and found that some washers require a water pressure of between 50kPa - 800kPa; which translates to a hydraulic head of 5m - 81m. Basically what this means it that, in a tank fed system such as yours, the water tank must be at least 5m higher than the water connection on the machine. The standard height of a room is about 2.4m so even in two storey house you might not achieve the minimum pressure.
If the pipes and valves are ok then I guess you're looking at getting the machine put on a mains supply.

cmssjone

slimjimmc wrote: »

What does you manual say about water pressures?

Since my last post I've checked a few Samsung manuals online and found that some washers require a water pressure of between 50kPa - 800kPa; which translates to a hydraulic head of 5m - 81m. Basically what this means it that, in a tank fed system such as yours, the water tank must be at least 5m higher than the water connection on the machine. The standard height of a room is about 2.4m so even in two storey house you might not achieve the minimum pressure.
If the pipes and valves are ok then I guess you're looking at getting the machine put on a mains supply.

Would that be difficult slimjimmc and what would the costings be?

sawdoubters

http://www.ukwhitegoods.co.uk/help/fix-it-yourself/fault-codes/laundry-fault-codes/3069-samsung-washing-machine-fault-codes.html

dudara

Moved to Plumbing & Heating for now. You can bring it back to Consumer Issues if it comes back to that.

dudara

emeldc

cmssjone wrote: »

I don't think that it is fed from the mains. It appears to be from the head tank in the attic. TBH the water pressure with the toilet flush and the shower indicates there may be a problem with the pressure.

Turn off the mains supply. It's usually a tap/stopcock under the kitchen sink. If that stops the water to the WM, then it's on the mains supply. If it doesn't, then it's coming from the attic (unlikely IMO). Then check that the water valves/taps are open fully in the hotpress.
If you do have to connect to the main supply it's not such a big deal as long as the machine is someway in line with the kitchen sink.
As a matter of interest did you have a washing machine before and were there any similar issues.

Edit: OP, just read through this again. How did the technician diagnose a low pressure problem on an E4 error code. Any info available suggests that's a balance problem.

cmssjone

Hi guys, had a plumber come and have a look today and the WM was not on the mains. The old WM had a hot and cold pipe leading in and he checked the pressure in both pipes. The hot water pipe had decent pressure but the cold was very poor. Looks like the cold water pipe needs replacing. Will update when the problem is resolved...