No sky signal 29

xii

Sky website says wait for weather to pass it may be interfering with their satellites, is that possible or will I be calling a tech.

steveon

Yes sometimes the wind can blow it off temporarily, try unplugging your box completely for a few mins this will reset the box and then plug it back in and fingers crossed you will be ok.

dreamers75

Mine is possibly in the neighbours back garden

sixpack's little hat

Does anyone have any other suggestions for sorting this error? Sky are saying they won't be able to call out to look at it until next week.

Have 3 sky boxes in the house all giving this error. I tried unplugging the boxes for 5 minutes but this didn't make any difference. There's nothing obviously wrong with the satellite outside.

swoofer

this is a weird error and can signify a few different faults but 3 boxes giving the same error is weird. Can you check in services that each box is getting an actual signal from the dish? can you say make and model of boxes, are they all HD etc?? If the weather was interfering with signal we would have a million and one postings me included so ignore that red herring.

I'd say dish has moved or lnb has gone faulty. say a bit more and maybe a fix may emerge. I have done 3 dishes today, 2 were easy peasy but 3rd one has me foxed and had to leave it.

Peter Rhea

GBCULLEN wrote: »

this is a weird error and can signify a few different faults but 3 boxes giving the same error is weird.

3 boxes, almost certainly connected to the same dish, all showing 'no signal': how is that 'weird'?

sixpack's little hat

GBCULLEN wrote: »

this is a weird error and can signify a few different faults but 3 boxes giving the same error is weird. Can you check in services that each box is getting an actual signal from the dish? can you say make and model of boxes, are they all HD etc?? If the weather was interfering with signal we would have a million and one postings me included so ignore that red herring.

I'd say dish has moved or lnb has gone faulty. say a bit more and maybe a fix may emerge. I have done 3 dishes today, 2 were easy peasy but 3rd one has me foxed and had to leave it.

Cheers for the reply.

2 are HD boxes and the other is a HD SKY+ box. We only have Sky about a year so they are all new.

I checked in services -> settings -> signal and the signal strength and signal quality are both showing an empty bar on all 3 boxes. The HD boxes just have input1 but the SKY+ box has input2 signal strength and signal quality blank aswell.

The dish could certainly have moved as we did have very strong winds here yesterday. I had a look at it and nothing looks out of place. I wouldn't necessarily know if there was a problem with it though as I've never really looked at it before.

Peter Rhea

sixpack's little hat wrote: »

There's nothing obviously wrong with the satellite outside.

The amount of dish misalignment needed to cause 'no signal' messages, wouldn't be obvious.

V.W.L 11

100 euro call out charge is what they'll want to come and srt it,no chance I say!!!!!!!

LeaveitOff

I'm having the same problem, have 2 boxes in the house.

A friend of mine is having the same issue and a few of his neighbours also. From looking at my facebook feed, it seems to be affecting a good few people.

Would a slight nudge on the dish knock it out?

swoofer

yes, dish only has to move a fraction. If you can access dish, get behind it and have someone look at tv with signal meters on, move dish ever so slowly either to left or right. Its worth a try.

LeaveitOff

Rang them there, they want 100euro. I said not a hope. He came back and said 60 but for the amount i watch it, i think i'm just going to cancel it. I watch practically everything on the laptop.

Also, even the slightest shower of rain or a bit a breeze and the picture cuts out.

I'll get a saorview box for about 60.

The other option is cancelling and setting up an account in my own name (currently under the other half's name). Have been wanting to get a hd box for a while now so i could kill two birds with the one stone.

swoofer

Yes sky are snowed under with requests at the moment. Just ring back and say you wish to cancel and will use soarview, it takes 31 days to go through and also say as you can no longer get a signal you want a credit for the whole of the cancellation period. See what they say. Ask to speak to a supervisor as well. Hang up if no joy, all very politely. You should get a call back before month is out. And if you can access dish do as I said above. If not use your other option but when installer calls make sure you check signal levels before they leave. Dish I saw today was installed in december last and the 4 bolts holding it to pole were loose ie it would swing from side to side with a fingertip.

V.W.L 11

LeaveitOff wrote: »

Rang them there, they want 100euro. I said not a hope. He came back and said 60 but for the amount i watch it, i think i'm just going to cancel it. I watch practically everything on the laptop.

Also, even the slightest shower of rain or a bit a breeze and the picture cuts out.

I'll get a saorview box for about 60.

The other option is cancelling and setting up an account in my own name (currently under the other half's name). Have been wanting to get a hd box for a while now so i could kill two birds with the one stone.

OP dont entertain the €60 nonsense from them,i got a third party contractor to restore my channels and replace the wire from the dish into the back of the box only last week,it survived yesterdays weather and if it can survive that it'd nearly survive anything else,all in all it cost €40,cant complain with that.

LeaveitOff

I'd need to go up on the roof and heights aren't my thing so that's not really an option for me unfortunately. I'll try the cancellation in the morning and see what happens.

Cheers for the reply!

LeaveitOff

V.W.L 11 wrote: »

OP dont entertain the €60 nonsense from them,i got a third party contractor to restore my channels and replace the wire from the dish into the back of the box only last week,it survived yesterdays weather and if it can survive that it'd nearly survive anything else,all in all it cost €40,cant complain with that.

He was very quick to drop from 100 to 60. I wouldn't be surprised if they do it for nothing when i ring to cancel.

V.W.L 11

LeaveitOff wrote: »

He was very quick to drop from 100 to 60. I wouldn't be surprised if they do it for nothing when i ring to cancel.

Yeah they done it very quick with us also,just tell them you are cancelling as a direct result as they may well come out for free and do it,all it would take is 5 minutes,at most maybe give the actual lads the price of a pint,only if sky dont bill you for it.time for the freeview boxes i think.

dobman88

Just off the phone with Sky. I had no sky for 3 weeks at Christmas and only got it fixed in mid January. Have been without it now for 3 days and will be waiting 2 weeks for someone to come out. The guy said the fee was 100 but he would do it for me for 60. Only the last time the fee was just 60 not 100 so I asked to cancel.

Put through to cancel and ended up getting the 60 fee waived, again, and a permenent price drop in my bill from 36 to 28 a month for the problems. Also instead of waiting 2 weeks they are going to try and get someone out next week. Cant really argue with that tbh.

I am normally the 1st person to complain about a companys customer service, or lack of in some cases, but I am very happy with sky on this occasion. I genuinely wanted go cancel after being without service for so long in the last few months but the offer they gave me is fantastic imo. Well done sky.

V.W.L 11

dobman88 wrote: »

Just off the phone with Sky. I had no sky for 3 weeks at Christmas and only got it fixed in mid January. Have been without it now for 3 days and will be waiting 2 weeks for someone to come out. The guy said the fee was 100 but he would do it for me for 60. Only the last time the fee was just 60 not 100 so I asked to cancel.

Put through to cancel and ended up getting the 60 fee waived, again, and a permenent price drop in my bill from 36 to 28 a month for the problems. Also instead of waiting 2 weeks they are going to try and get someone out next week. Cant really argue with that tbh.

I am normally the 1st person to complain about a companys customer service, or lack of in some cases, but I am very happy with sky on this occasion. I genuinely wanted go cancel after being without service for so long in the last few months but the offer they gave me is fantastic imo. Well done sky.

Looks like we'll all be ringing up to cancel now

LeaveitOff

Just to update on my situation, I rang to cancel on Saturday morning, explained that I wasn't paying the engineer's fee etc. The girl (who was lovely btw) said that they would waive the fee. I said thanks but i was still actually going to cancel as signing up as a new customer was a better deal.

Long story short anyway, my bill was 50pm. It's now 47pm but she threw in a free sky + hd box with wifi, the hd package for 5pm for 12 months and the engineer will wire my other room for sky +, which is what i wanted so i'm sticking with it now. She was saying that we had a good few loyalty credits built up so they could offer us this specific deal.

My sky will be out of action until tomorrow week though but i'll get a credit note covering days with loss of service, which isn't too bad.

shannon82

We have had an issue with sky since Christmas, the signal was coming and going assumed it was to do with the wind. We got someone to look at it and was told the dish needed to be fixed, we replaced it only to find out the sky+ didn't really work! Rang sky who said it would be 60 for an engineer to come out. A friend looked at the box and found there has been water damage to the box from the cable outside.

Rang sky who said it would be €250 4 a new box but then confirmed water damage would be covered and engineer will replace the box and change the wire. Is this the case, don't want to be told one thing and be shown big bill at the end!

winston_1

Neither LeaveitOff or shannon82 will get engineers. Sky don't use engineers for this they use installers.

If they used engineers dishes would not move in the wind and water would not get into cables.

LeaveitOff

winston_1 wrote: »

Neither LeaveitOff or shannon82 will get engineers. Sky don't use engineers for this they use installers.

If they used engineers dishes would not move in the wind and water would not get into cables.

I have it all sorted now.

The first couple of lads that came out never fixed the dish properly so the slightest bit of wind was cutting out the service.

I rang again and had a guy come out a day later. He spotted a bolt broken on the base of the dish and replaced the whole dish and did a full check on the line also. No problems since.

I think Sky were just drafting in anyone they could to deal with all the storm damage. It's luck of the draw on who you get.