Vodafone - whats the cooling off period for phone line broadband - only 7 days?

uberalles

Change of circumstance.

Signed up over the mobile to a 12+6 month contract for Vodafone Broadband.

I called back to cancel today and they said the cooling off period is 7 days.

I thought it was 2 weeks. They said "thats Vodafones cooling off period"

Whats the law? Are Vodafone correct?

Thanks,

slimjimmc

Law is 7 working days from receipt of service

6. (1) There is an implied condition in a distance contract that -
(a) the consumer has a period of 7 working days in which to cancel the distance contract without giving a reason, and,

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html

Cooling-off period
Consumers are entitled to a cooling-off period of 7 days, which begins on the day that they receive the product. In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded or the day written confirmation of the contract was received.

As for Vodafone Broadband I presume you mean the fixed broadband service rather than the mobile service. The Standard T&Cs for fixed broadband service is also 7 days. See the Vodafone website here.

Where did you get the 2 weeks from in the first place, can you link to it?

I think a statutory 2 week cooling off period only applies to financial/insurance services.

lala88

Now wait and see how posters will make this out to be Vodafones fault

dudara

lala88 banned for persistent trolling and ignoring moderator advice to post constructively.

dudara