BBC Winter Olympic Red Button Error

Hylus83

Is anyone else having problems accessing BBC red button feeds of the Winter Olympics?

It brings up the menu ok, but when I select the option for the Olympic feeds, it's "loading" for ages & then throws this error...

dxhound2005

BBC RB1 10773 H 22000. BBC RB2 12552 V 22000. Both OK with me on Dr D F15 receiver.

Dave_Dublin

Hylus83 wrote: »

Is anyone else having problems accessing BBC red button feeds of the Winter Olympics?

It brings up the menu ok, but when I select the option for the Olympic feeds, it's "loading" for ages & then throws this error...

I'm getting the same error on BOTH boxes -- I thought it was because I have the "other channels" on the blue button but it shouldn't really affect BBC because 1+2 are on the same numbers (141, 142) on the UK EPG . . .

spank_inferno

Getting the same also.

Infoanon

spank_inferno wrote: »

Getting the same also.

Same for me on the Sky Box - had to manually tune in RB2 on 12.552

Hylus83

According to the BBC's red button twitter account, there is an issue for N.I. & ROI customers accessing winter olympic feeds via red button - which they're aware of & are trying to resolve. I've manually tuned it in under other channels, for now.

Pretzill

Hylus83 wrote: »

According to the BBC's red button twitter account, there is an issue for N.I. & ROI customers accessing winter olympic feeds via red button - which they're aware of & are trying to resolve. I've manually tuned it in under other channels, for now.

Thanks for that - having the same problem too it's annoying because the main coverage on bbc2 is full of repeats and though the snowboarding was great they ran it three times today.

lang

Tuned it in just there: 10.773, H, 22.0, 5/6. Labelled as "BBC RB1". There is another channel on that tuning labelled as "6391" which is another Red Button Channel (I think)... was showing Football Focus or something like that a few minutes ago (Sunday, 12.35pm).

Davdee1

Tuned both in. OK on sky+ box. Problem with no sound on RB1 on sky box in other room. 10773 H 2200 5/6

calum

Hylus83 wrote: »

According to the BBC's red button twitter account, there is an issue for N.I. & ROI customers accessing winter olympic feeds via red button - which they're aware of & are trying to resolve.

Update: BBC now saying it's not their problem, and anyone outside UK should "contact their service provider".

https://twitter.com/BBCRedButton/status/432512547980591104

Also heard a theory that Sky Ireland may be blocking it on purpose, though I can't imagine why.

spank_inferno

That's a shame.... Sky's call centres are no the best.

I'll try them tomorrow I suppose.

calum

spank_inferno wrote: »

That's a shame.... Sky's call centres are no the best.

I'll try them tomorrow I suppose.

You could also add your voice to the threads over on their own forums... the more the merrier:
http://helpforum.sky.com/t5/Watching-Sky-Questions/Bbc-red-button-not-working-for-winter-olympics/qaq-p/1767241
http://helpforum.sky.com/t5/Watching-Sky-Questions/Red-button-on-bbc/qaq-p/1767395
http://helpforum.sky.com/t5/Watching-Sky-Questions/Interactive-service-with-BBC-red-button/qaq-p/1767187

sally365

I got a reply from BBC on Twitter, guys please tweet them aswell, they told me to contact SKY.

https://twitter.com/BBCRedButton

calum

@SkyHelpIreland on Twitter just told me they checked with their content manager, and the red button will not be available during the Olympics.

naughto

This is a load of balls what are sky playing at.
If I manually tune them in will I get it?

sally365

That's a JOKE!! I knew there was an issue related to content! all about money id say

Infoanon

naughto wrote: »

This is a load of balls what are sky playing at.
If I manually tune them in will I get it?

Yes

calum

Infoanon wrote: »

Yes

You can't, however, manually tune in all six streams that you'd have the choice of on the red button.

Dindane

This red button blockage combined with Eurosport being denied rights, and Eurovision losing the right to put all the European streams up on their website makes Sochi an absolute disaster.

How is this supposed to be progress?

Expect the same for Rio I'm afraid.

Eglinton

Hello,

My parents are having the same issue and they're very disappointed as they loved the summer Olympic coverage. I don't have Sky myself so not familiar with how it all works.

Will this be a permanent issue i.e. Sky Ireland are not paying for the rights to BBC red button anymore?

Some of you mention retuning. Is this straight forward for a non techie to do? How would one go about it?

It seems terrible that people are not informed of this in advance via letter. My parents just assumed their dish wasn't working. BBC Red Button is one of the main reasons to choose Sky in the first place. The hundreds of other channels are mostly rubbish.

sally365

A friend of mine works in Sky and she told me that BBC does not have the rights to show the live redbutton coverage in Ireland.

I'm assuming another channel does in Ireland.

Very annoying!!

Dindane

The two BBC red button streams can be added to "other channels" using these frequencies -
10773 H 22000 5/6
12552 V 22000 5/6

BUT
An alternative would be to remove your Sky card from your Sky box while watching Sky's red button, and then when leaving the Sky red button, you would default to Freesatfromsky, meaning the BBC red button could be used (though they would show up on channels 977 and 978 anyway)

Dindane

It's probably a side-effect of the new distribution deal mentioned above - RTE are showing an hour's highlights on their little-watched news channel which is not available on Sky (is it even on UPC?) and as rights-holders, no matter how tentative, could block BBC's red button if they wished.

I don't know if this has happened here.

BobMc

noticed this myself, thankfully I also have a freesat box in place so I'll be using the good old humax for Sochi

lertsnim

Online is where it's at. The HD streams on the BBC Sport app for PS4 are wonderful. You'd need to perform some magic though to get it working in Ireland which I can't mention here

Dindane

Does this work on Xbox 360 too?

spank_inferno

I've never even heard of RTE News Now.

Way to bring it to the masses RTE!

lertsnim

Dindane wrote: »

Does this work on Xbox 360 too?

No idea. If the BBC Sport app is available in the uk then I see no reason why it wouldn't

sally365

The Irish 'BBC Red Button' Olympic coverage is back working again today! :-)

galtee boy

sally365 wrote: »

The Irish 'BBC Red Button' Olympic coverage is back working again today! :-)

Just to confirm, Red Button coverage now working on BBC channels on SKY ROI.

calum

Confirmed here too.

Dindane

Great news! I have it up and running now!

Just to state that the six-screen service through Connected TV does not appear to be available, as the page 998 option comes up with the fault message.

fryup

the red button comes up as a separate channel on FTA

is it possible to choose which event you want to watch like with sky?

barrera

According to the BBC2 coverage right now, as many as 6 or 7 streams are being shown by them via red button, but all we have is BBC2 coverage, and two others, one of which is showing the exact same sport as BBC2, curling.

I'd hoped to see Seamus O'Connor in the halfpipe semis, then some biathlon, but no joy. Any way of tuning into all the extra streams via the Sky box?

Dindane

barrera wrote: »

According to the BBC2 coverage right now, as many as 6 or 7 streams are being shown by them via red button, but all we have is BBC2 coverage, and two others, one of which is showing the exact same sport as BBC2, curling.

I'd hoped to see Seamus O'Connor in the halfpipe semis, then some biathlon, but no joy. Any way of tuning into all the extra streams via the Sky box?

That's through Connected TV - basically if you have a new flatscreen with a LAN connection, plug it into your broadband and you may get 6-7 screens when you go enter the Red Button or go to BBC Text p998. It hasn't worked for me though.

You can watch the halfpipe here http://www.bbc.com/sport/live/winter-olympics/25886926 if you are in the UK or have a UK proxy.

Dindane

It's also on BBC2 live now.