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Technika TV Warranty

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  • 07-02-2014 10:05pm
    #1
    The Gride
    Registered Users Posts: 199 ✭✭


    I bought a 32 in Technika tv in Tesco 14 months ago. Today it stopped working. I still have original receipt and credit card receipt. Where do I stand ?


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    #2
    GarIT
    Registered Users Posts: 8,671 ✭✭✭GarIT


    The Gride wrote: »
    I bought a 32 in Technika tv in Tesco 14 months ago. Today it stopped working. I still have original receipt and credit card receipt. Where do I stand ?

    Not in Rip off Ireland anyway. Legally it has to last a reasonable amount of time.


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    #3
    The Gride
    Registered Users Posts: 199 ✭✭The Gride


    GarIT wrote: »
    Not in Rip off Ireland anyway. Legally it has to last a reasonable amount of time.

    In Ireland Tesco only give 12 months guarantee but in uk they have honoured the guarantee up to 2 years so it is a bit of a rip off


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    #4
    sandin
    Closed Accounts Posts: 1,594 ✭✭✭sandin


    The Gride wrote: »
    In Ireland Tesco only give 12 months guarantee but in uk they have honoured the guarantee up to 2 years so it is a bit of a rip off

    as repeated so many times - a shop warranty is in addition to your right under the sale of goods act. (worth the paper its written on whether UK or Ireland)

    see the sticky in consumer issues for all answers to your questions


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    #5
    The Gride
    Registered Users Posts: 199 ✭✭The Gride


    Finally got €175 cash refund back for Tesco.


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    #6
    lmimmfn
    Registered Users Posts: 3,553 ✭✭✭lmimmfn


    EU law states 2 year warranty, doesnt apply to UK but applies to ireland.


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    #7
    L1011
    Registered Users Posts: 68,085 ✭✭✭✭L1011


    lmimmfn wrote: »
    EU law states 2 year warranty, doesnt apply to UK but applies to ireland.

    No, it doesn't. It specifies consumer protection periods of which we have a significantly longer one (6 years)


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    #8
    brian_gall85
    Registered Users Posts: 456 ✭✭brian_gall85


    lmimmfn wrote: »
    EU law states 2 year warranty, doesnt apply to UK but applies to ireland.

    You can't have an EU law that differs by state like that one.


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    #9
    The Gride
    Registered Users Posts: 199 ✭✭The Gride


    The Gride wrote: »
    Finally got €175 cash refund back for Tesco.

    Forgot to say, Tesco never inspected the tv or looked for it to be returned. They must have got loads of faulty ones like mine back already.


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    #10
    satguy
    Registered Users Posts: 1,749 ✭✭✭satguy


    It cost them €175 to make you happy again..

    How much would it cost them if you did you shopping in Dunnes Stores,, it might add up to €175 every week.


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    #11
    The Gride
    Registered Users Posts: 199 ✭✭The Gride


    satguy wrote: »
    It cost them €175 to make you happy again..

    How much would it cost them if you did you shopping in Dunnes Stores,, it might add up to €175 every week.

    I'm not really that happy to be honest. It cost me around €275 for having a tv for 14 months but its what they offered and they said take it or leave it. The matter is closed now except that I have to find the extra for to buy a new tv. I would have expected the original one to have lasted more than 14 months.


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    #12
    L1011
    Registered Users Posts: 68,085 ✭✭✭✭L1011


    You can get a similar no-brander 32" for close to that; they weren't going to give you 450 quid cash for a 14 month old TV - you would have got a 250 quid value TV off them instead if they'd fully replaced it. Most of the "lost" 275 is lost to reduced costs of new equipment.


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    #13
    The Gride
    Registered Users Posts: 199 ✭✭The Gride


    MYOB wrote: »
    You can get a similar no-brander 32" for close to that; they weren't going to give you 450 quid cash for a 14 month old TV - you would have got a 250 quid value TV off them instead if they'd fully replaced it. Most of the "lost" 275 is lost to reduced costs of new equipment.

    I would have been happy just to have it repaired but they would not offer that. It was take €175 or nothing.


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    #14
    lmimmfn
    Registered Users Posts: 3,553 ✭✭✭lmimmfn


    MYOB wrote: »
    No, it doesn't. It specifies consumer protection periods of which we have a significantly longer one (6 years)

    http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm


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    #15
    The Gride
    Registered Users Posts: 199 ✭✭The Gride


    lmimmfn wrote: »
    http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm

    Thanks. It's a pity I did not know this before I agreed to a settlement. You live and learn !


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    #16
    L1011
    Registered Users Posts: 68,085 ✭✭✭✭L1011


    The Gride wrote: »
    I would have been happy just to have it repaired but they would not offer that. It was take €175 or nothing.

    Modern televisions are effectively unrepairable.
    lmimmfn wrote: »
    http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm

    And as I said, we have a longer period (6 years) of consumer protection here. The text on that site completely misrepresents the EU legislation also - which considering its an EU site is a bit dodgy.

    http://www.eccireland.ie/popular-consumer-topics/buying-goods-and-services/ is rather more accurate. A full refund/replacement for a 14 month old cheap TV for a fault which may not have been present at time of manufacture could easily be considered disproportionate.


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    #17
    Thewife
    Registered Users Posts: 402 ✭✭Thewife


    I have a 32 inch technika also after about 14 months the picture is gone but there is sound ... Can't locate the recipt and tesco help line won't emtertain me ... Is there anything I can do ?


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    #18
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    Thewife wrote: »
    I have a 32 inch technika also after about 14 months the picture is gone but there is sound ... Can't locate the recipt and tesco help line won't emtertain me ... Is there anything I can do ?
    If you paid by card, is the transaction on a statement?


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    #19
    Thewife
    Registered Users Posts: 402 ✭✭Thewife


    Oryx wrote: »
    If you paid by card, is the transaction on a statement?

    No I paid with cash :(


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    #20
    munwin
    Registered Users Posts: 41 ✭munwin


    Thewife wrote: »
    I have a 32 inch technika also after about 14 months the picture is gone but there is sound ... Can't locate the recipt and tesco help line won't emtertain me ... Is there anything I can do ?

    These must only be designed with a life span of 14 months. Was in the same boat here but had my receipt and paid by card also. Got €150 back and kept the tv.


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    #21
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    Moved to Consumer Issues.

    OP did you use your Tesco club card when paying by cash? That would support you.


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    #22
    sparksfly
    Registered Users Posts: 552 ✭✭✭sparksfly


    I would still hold them to the 2 year warranty and try to get the rest of the cost price refunded.


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    #23
    L1011
    Registered Users Posts: 68,085 ✭✭✭✭L1011


    sparksfly wrote: »
    I would still hold them to the 2 year warranty and try to get the rest of the cost price refunded.

    There is no "2 year warranty". That was never transcribed to Irish law as our existing protections were deemed superior.


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    #24
    musicalglenn
    Registered Users Posts: 1 ✭musicalglenn


    My one year old Technika 32 inch just went black tonight with a faint red light flashing. It's apparently very common. No receipt at this stage but did pay with my card. My ordeal with Tesco begins tomorrow I guess....


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    #25
    delahuntv
    Closed Accounts Posts: 1,532 ✭✭✭delahuntv


    musicalglenn wrote: »
    My one year old Technika 32 inch just went black tonight with a faint red light flashing. It's apparently very common. No receipt at this stage but did pay with my card. My ordeal with Tesco begins tomorrow I guess....

    It won't be an ordeal if you have a copy of your card showing the purchase and you approach with manners and respect. Most large retailers like tesco have excellent policies for genuine issues.


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