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Monitor Audio Vector VW-8 Subwoofer Problem

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  • 07-02-2014 8:21pm
    #1
    Leopardi
    Closed Accounts Posts: 352 ✭✭


    I bought this subwoofer in May 2012. It has stopped working - there seems to be no power coming into the unit. I changed the fuses but all to no avail. I would appreciate any advice as to what may be the issue. Would it be costly to repair?


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  • Options
    #2
    Richersounds.ie: John
    Company Representative Posts: 9,457 ✭✭✭Richersounds.ie: John


    Leo,

    Declared interest here - I sell Monitor Audio speakers

    Sorry to hear you are having issues with a VW8 - but dont panic - all MA subs have at least a 2 year warranty and MA will look after it for you - if you give your retailer a call ( us of course if we sold it to you) or you can send it direct to Monitor audio - they are generally really good at looking after warranty issues.

    Any problems drop us a mail to sales@richersounds.ie , but I'm sure your own retailer will be able to look after it for you - just remind them that it's covered by 2 year warranty.

    Thanks and as ever drop us a line if we can ever assist,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #3
    Leopardi
    Closed Accounts Posts: 352 ✭✭Leopardi


    Richersounds.ie: John wrote: »
    Leo,

    Declared interest here - I sell Monitor Audio speakers

    Sorry to hear you are having issues with a VW8 - but dont panic - all MA subs have at least a 2 year warranty and MA will look after it for you - if you give your retailer a call ( us of course if we sold it to you) or you can send it direct to Monitor audio - they are generally really good at looking after warranty issues.

    Any problems drop us a mail to sales@richersounds.ie , but I'm sure your own retailer will be able to look after it for you - just remind them that it's covered by 2 year warranty.

    Thanks and as ever drop us a line if we can ever assist,

    John Mc & Crew



    Thanks for the reply, John. I bought the item from your shop. I have spoken to some of your fellow staff about the issue and I've been reassured about the unit's warranty status.


    The customer service offered by your shop is absolutely excellent - unparalleled in my experience. I deeply appreciate your contribution to this thread.


  • Options
    #4
    hadoken13
    Registered Users Posts: 630 ✭✭✭hadoken13


    I know this is an older thread, but it asks the question I am looking to be answered. I also have a Vector subwoofer which I bought from Richer Sounds a number of years ago, out of warranty, what would the cost and reason as to why no power goes to the subwoofer? I wouldn't have had it on much at all as herself doesn't like the loud sound so it would only have been on occasionally.


  • Options
    #5
    The Ritz
    Moderators, Technology & Internet Moderators, RicherSounds.ie Moderator Posts: 2,505 Mod ✭✭✭✭The Ritz


    Mod Comment

    hadoken13,

    Given the circumstances there's no problem with the thread resurrection - I'd advise you to post this as a query on Richersounds Boards forum here http://www.boards.ie/ttforum/1105 - you should get a reply there more quickly than here and the RS guys might have a good insight into the problem/likely cost. Bear in mind that today 12th July is a bank holiday in Northern Ireland so it might be a day or so before you get a response.

    I'd happily move the post to a enw thread there for you myself but I'd efectively have to re-write your post, better if it came from you in your own words.

    Cheers,

    Ritz.


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