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focal price cancel order?

  • 07-02-2014 10:30am
    #1
    tomdempsey200
    Registered Users, Registered Users 2 Posts: 1,890 ✭✭✭


    Hi
    A quick question
    Can I cancel an order before it ships?

    Or is it too much hassle?

    I paid through PayPal and it hasn't shipped yet

    Thanks


Comments

  • #2
    the_syco
    Registered Users, Registered Users 2 Posts: 37,316 ✭✭✭✭the_syco


    Perhaps ring them and ask?


  • #3
    tomdempsey200
    Registered Users, Registered Users 2 Posts: 1,890 ✭✭✭tomdempsey200


    the_syco wrote: »
    Perhaps ring them and ask?

    ring china?

    what's their number


  • #4
    the_syco
    Registered Users, Registered Users 2 Posts: 37,316 ✭✭✭✭the_syco


    tomdempsey200 wrote: »
    what's their number
    B][I]smartypants[/I][/BPhone Number: 00852-30696120
    Phone Hours of Operation: Monday - Friday: 1:00am – 10:00am (GMT)[/smartypants]

    Probably best using their live chat http://dynamic.focalprice.com/helpinfo?currentCategoryID=46


  • #5
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    From their website
    How do I cancel my order?

    If the order payment status is “Unpaid”, you can contact us via My Message and we will help you delete the order from your account.

    If the order status is “Paid & Unpacked”, you can contact us to cancel the order and get a full refund.

    If the order status is “Partially Shipped”, you can only cancel the item(s) which have not yet shipped out by contacting us.

    If the order status is "All Shipped", we are unable to cancel the order. You may choose to send back the unopened products after you've received them and we will refund the money upon our receipt of the returned item(s).

    *Please note that FocalPrice.com does not pay the return shipping cost on returned items nor do we hold responsibility for goods lost during shipment when no tracking service has been supplied. After receiving the returned goods, we will process your refund within 1-3 business days.


  • #6
    tomdempsey200
    Registered Users, Registered Users 2 Posts: 1,890 ✭✭✭tomdempsey200


    thanks i've done it


    how long can you expect to wait for a refund to paypal?


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  • #7
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    tomdempsey200 wrote: »
    thanks i've done it


    how long can you expect to wait for a refund to paypal?

    I had to do the same with DealXtreme with a couple of orders, it took max a couple of days


  • #8
    tomdempsey200
    Registered Users, Registered Users 2 Posts: 1,890 ✭✭✭tomdempsey200


    they went ahead and shipped a couple of days after i cancelled


  • #9
    the_syco
    Registered Users, Registered Users 2 Posts: 37,316 ✭✭✭✭the_syco


    tomdempsey200 wrote: »
    they went ahead and shipped a couple of days after i cancelled
    If you have any sort of "cancel ID", follow up on it.


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