Eircom congestion issues

robocode

I have been getting terrible broadband speeds for a while now and was told yesterday by Eircom tech support this was due to congestion, despite my package being "uncongested broadband". I have had enough of dealing with this shocking company but to leave my contract early they said they will impose a penalty. What are my rights here seeing as in my eyes they have breached contract by not delivering the package I signed up for?

emeldc

You'll probably find that they guarantee 'up to' xMB of broadband, so if you're on 10MB, as long as they deliver anywhere between 1 and 10, they're covered. I know, it's a joke innit!

robocode

Yeah I figured they would be covered by that but I was thinking that since the package is labelled "uncongested broadband" and I've been told by them that my speed is no crap because of congestion I might have something there?

No Pants

Start running speedtests at regular intervals and saving the results. Bombard them with these reports and demand that the service be improved. Keep logging fault tickets, etc. After a period of that, you can start asking for refunds/credits or pushing for breach of contract.

ongarite

No Pants wrote: »

Start running speedtests at regular intervals and saving the results. Bombard them with these reports and demand that the service be improved. Keep logging fault tickets, etc. After a period of that, you can start asking for refunds/credits or pushing for breach of contract.

Or you could do some basic troubleshooting first before blasting Eircom.
Have you your router and all devices connected to phone line correctly filtered?
What are your line stats for noise and SNR and what speed does your line sync at?
Have these changed recently?
Have you changed your router DNS settings to Google's ones for example?

No Pants

ongarite wrote: »

Or you could do some basic troubleshooting first before blasting Eircom.
Have you your router and all devices connected to phone line correctly filtered?
What are your line stats for noise and SNR and what speed does your line sync at?
Have these changed recently?
Have you changed your router DNS settings to Google's ones for example?

Surely Eircom would have done this already, you have called them OP, yes?

robocode

I've called them so many times, dealt with numerous tech support people and the local technician. Told by them that there is a congestion issue affecting the whole area, and there is nothing they can do. Judging by the threads over on the Eircom forum this seems to be occurring all over the country.

emeldc

robocode wrote: »

I've called them so many times, dealt with numerous tech support people and the local technician. Told by them that there is a congestion issue affecting the whole area, and there is nothing they can do. Judging by the threads over on the Eircom forum this seems to be occurring all over the country.

I feel your pain :rolleyes:. My broadband is so slow at times that when I try to run a speed test, I cant even open the page. I'm with Vodafone but the line belongs to Eircom, so I don't think it will make any difference who your supplier is.

El Kabong!

I noticed this happening to me, once they started to roll out eFibre.
I'm being upgrade to that in 2 weeks so fingers crossed the issue will be resolved.