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Elderly person living alone - no phone

  • 02-02-2014 11:54am
    #1
    [Deleted User]
    Posts: 0 ✭


    How long does it take for a fault to be repaired? I ask because an elderly relative living alone has no phone since yesterday. I don't think storms are a factor. Personal alarm won't work now. Can it be transferred to a mobile?


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Deleted User wrote: »
    How long does it take for a fault to be repaired? I ask because an elderly relative living alone has no phone since yesterday. I don't think storms are a factor. Personal alarm won't work now. Can it be transferred to a mobile?
    Hi Maryanne84

    Can you PM me the lanline number in question and I'll look in to this?

    Thanks

    Al


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Alan, a week on and still no phone. Any update?


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Deleted User wrote: »
    Alan, a week on and still no phone. Any update?
    Hi Maryanne84
    Though I can see that this fault was logged on the 3rd I am afraid that there are continuing delays in the area due to continuing weather conditions. I have asked that this one be given priority as you have advised an elderly person lives there and hope that this can be resolved tomorrow, Tuesday / Wednesday this week.
    Apologies this cannot be pushed for faster resolve date.
    Tony


  • #5
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Phone's back and panic alarm working. Thanks to the hard working Eircom crews.


  • #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Deleted User wrote: »
    Phone's back and panic alarm working. Thanks to the hard working Eircom crews.
    Great to hear that Maryanne84. They had advised they would do get to this as fast as possible given the circumstance.
    Thanks for the feedback.
    Tony


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  • #7
    sawdoubters
    Banned (with Prison Access) Posts: 1,288 ✭✭✭sawdoubters


    it takes 7 days or more

    the engineers are not that good

    the testing can be done over computer but an engineer has to vist the exchange,

    don't be the first to  report a problem or eircom switches off your line to protect the other lines

    even if the problem is not your line,everyone elses phone comes back but yours
    then they send a senior engerneer and another,to the exchange


  • #8
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    sawdoubters wrote: »
    it takes 7 days or more

    the engineers are not that good

    the testing can be done over computer but an engineer has to vist the exchange,

    don't be the first to  report a problem or eircom switches off your line to protect the other lines

    even if the problem is not your line,everyone elses phone comes back but yours
    then they send a senior engerneer and another,to the exchange
    Hi Sawdoubters
    I am afraid I don't understant most of the points here?. Do you have a line issue ? If so PM us the line no and we can check this for you.
    Tony


  • #9
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    eircom: Tony wrote: »
    Deleted User wrote: »
    Phone's back and panic alarm working. Thanks to the hard working Eircom crews.
    Great to hear that Maryanne84. They had advised they would do get to this as fast as possible given the circumstance.
    Thanks for the feedback.
    Tony
    You'd never believe the value of a panic button to an elderly person living alone. She was so unsettled without it that she couldn't sleep unless we stayed with her. It's great for her to have her independance back again. I know you're up to your eyes in work, so getting it sorted as quick as you have done is much appreciated. Keep up the good work. 


  • #10
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Deleted User wrote: »
    eircom: Tony wrote: »
    Deleted User wrote: »
    Phone's back and panic alarm working. Thanks to the hard working Eircom crews.
    Great to hear that Maryanne84. They had advised they would do get to this as fast as possible given the circumstance.
    Thanks for the feedback.
    Tony
    You'd never believe the value of a panic button to an elderly person living alone. She was so unsettled without it that she couldn't sleep unless we stayed with her. It's great for her to have her independance back again. I know you're up to your eyes in work, so getting it sorted as quick as you have done is much appreciated. Keep up the good work.
    It is vital in a lot of cases. If she should ever have any further issue, post us here. We can normally get tech out same day or next for these cases, the storms have delayed this a bit. Thanks Maryanne84.
    Tony


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