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New SEPA Rules - payers have "no questions asked" right to refund direct debits

  • 28-01-2014 12:23pm
    #1
    CreepingDeath
    Closed Accounts Posts: 8,015 ✭✭✭


    I had a quick read of the SEPA information page on Ulster Bank.

    One thing that caught my attention was this...
    UlsterBank wrote:
    SEPA allows payers the right to a "no questions asked" refund for authorised SEPA Direct Debit payments where it is requested within 8 weeks from the date the amount was debited from their account.

    Now I've never had to cancel or try to claw back a direct debit that a company may have incorrectly deducted... but it's good to note the "no questions asked" rule is there.

    Previously I thought that once you sign a direct debit that the company controls that and only they can cancel it.

    Good to highlight it in consumer issues as a tool in consumer disputes about payments.

    regards,
    CD
    Tagged:


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    This has already been added to one of the stickies - see here.

    dudara


This discussion has been closed.
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