Bought a brand new car and it's leaking water

keano25

Into the cabin of the car when it rains.

Picked up on the 2nd of January and it's been back with the dealer the last week.

I'm not impressed there taking so long and not impressed a 141 is leaking water.
They say it will be next week before it's fixed.

Where do I stand legally?

Thanks

unclebill98

I would say legally you are the owner of a 141 car thats leaky and currently being fixed.

I would expect all your getting is a comp car while waiting. What are you after?

veetwin

keano25 wrote: »

Into the cabin of the car when it rains.

Picked up on the 2nd of January and it's been back with the dealer the last week.



Thanks

When you say it's been back to the dealer the last week does that mean 7 days ago or yesterday? It sounds like it should be an easy fix like a faulty door seal which should be repaired fairly quickly unless it's a brand new model where parts might take longer to arrive.

I assume the garage has provided you with a courtesy car. Provided the car is repaired and this is done within a reasonable timeframe then the garage has surely met it's legal obligation.

What model of car is it?

paddydriver

Don't let them do the aul dehumidifier trick to try dry the carpets and interior - tell them you want new carpets etc. There is a lot of padding and underlay under the carpets and that holds the water and is very hard to properly dry.

You want to make sure it is back exactly as new.

Wheelnut

At the risk of straying into a motoring section thread I would point out that some cars have the ECU (electronic control unit = computer) located on the floor under the carpet, so a wet carpet could cause a lot more trouble that you might expect.

Legally I think that if the garage does the repair properly it will fulfill their duty to you, the difficulty could be secondary issues such as above which might not come to light for a long time.

beauf

Leaks are hard to fix. Garages are notoriously bad at fixing them (they generally can't be bothered-takes them too long).

A fix has to be permanent does it not. If its not would you not have grounds to return the car?

As others have said. The issue of other damp related problems appearing in the future would be a concern.

Going Forward

Not good, at the very least get in writing from them what they have done as some sort of record of the fault and repair.

keano25

No not yesterday , the car is in since last Monday to main dealer I bought it from.

Rang them yesterday and they said it's gone off to another garage to be fixed? Should be ready Monday or Tuesday.

It's a Hyundai ix 35. Bought from a main Hyundai dealer.

keano25

Just to add they described the problem as a pin hole leak.

veetwin

I'd sit inside it and get someone to give it good going over with a powerhose just to be sure it's properly fixed. If not give it straight back to them and get your courtesy car until it's repaired.

Bepolite

Legally speak to a solicitor. I assume you can't afford one as you bought a Hyundai... sorry, sorry I just couldn't resist. Cost more than mine did so.

If you want to throw some legalese at them this is a good one. You obviously realise they heard it all before and are unlikely to be any more helpful. You need to get a solicitor on to this if they're acting the muppet. Power hose and carpet suggestions are very good ones, IMHO.

Going Forward

Next time you're in the dealership dont allow yourself to be brought into some office to discuss the problem.

Politely decline. Let them talk to you on the sales floor where potential customers will be in earshot.

BTW, you wouldn't believe the amount of brand new cars which are damaged in transit and repaired before ever getting to a dealership.

Personally, if after a week its not perfectly fixed with all the trim as new I would start requesting a new car.

Your faith in the car, the brand and the dealer has been seriously damaged- they have an opportunity to restore it.

Hyundai's Irish distributor might be interested?

As mentioned above see a solicitor.

beauf

They sent it off to another garage for a pin hole leak?

BorneTobyWilde

''Hyundai ix 35 leak water '' Google

Seems common . Get rid of it

runawaybishop

veetwin wrote: »

I'd sit inside it and get someone to give it good going over with a powerhose just to be sure it's properly fixed. If not give it straight back to them and get your courtesy car until it's repaired.

Repairs must be permanent. If it is not fixed the OP can demand a replacement or a refund.

Bepolite

runawaybishop wrote: »

Repairs must be permanent. If it is not fixed the OP can demand a replacement or a refund.

And would have to go to the circuit court to enforce most likely, it's a bit more complicated with cars unfortunately.

runawaybishop

Bepolite wrote: »

And would have to go to the circuit court to enforce most likely, it's a bit more complicated with cars unfortunately.

In what way?

Bepolite

runawaybishop wrote: »

In what way?

In that it would require a visit to the circuit court with a solicitor and possibly a barrister rather than filling out a form.

runawaybishop

Bepolite wrote: »

In that it would require a visit to the circuit court with a solicitor and possibly a barrister rather than filling out a form.

Righto, i understand that. I thought you were referring to the permanent fix or refund/replacement.