E fibre service terrible the last month

giggsy07

Great speeds here guys.Seriously sick of this now its been a month and still the same.Just off the phone to tech and they cant help either because its a network issue???If it becomes a network priority then the network team will look into it im told even though i was told there is numerous customers complaining of bad speeds at peak time?Terrible service ill be ringing comreg in the morning to get my contract cancelled and i hope others see this.Im in kildare town so broadband quality should not be a problem.Iv had 4 call outs the last month and still the same.Goodbye and good riddance Eircom!!

giggsy07

giggsy07 wrote: »

Great speeds here guys.Seriously sick of this now its been a month and still the same.Just off the phone to tech and they cant help either because its a network issue???If it becomes a network priority then the network team will look into it im told even though i was told there is numerous customers complaining of bad speeds at peak time?Terrible service ill be ringing comreg in the morning to get my contract cancelled and i hope others see this.Im in kildare town so broadband quality should not be a problem.Iv had 4 call outs the last month and still the same.Goodbye and good riddance Eircom!!

And again..

giggsy07

Super speeds:)id get better speeds on a 3g modem.

Just upgraded to efibre today and things were fine until the evening. Now I'm down to under 2 meg yet the upload is fine.



However when I do a test outside of Ireland it's perfect.



The reason we upgraded to efibre is because we were having massive slow downs in the evening just like everyone else on this forum.

giggsy07

Deleted User wrote: »

Just upgraded to efibre today and things were fine until the evening. Now I'm down to under 2 meg yet the upload is fine.



However when I do a test outside of Ireland it's perfect.



The reason we upgraded to efibre is because we were having massive slow downs in the evening just like everyone else on this forum.

Prepare yourself for heartache friend because eircom are no help.

giggsy07

Thats well spotted im the same when i test from Manchester i get full speeds but when using Dublin server its 2mb?

giggsy07

And from Dublin

Yeah any server I test in Ireland gives me around 2 meg. If I test a server in the UK or another country its fine. 

giggsy07

Deleted User wrote: »

Yeah any server I test in Ireland gives me around 2 meg. If I test a server in the UK or another country its fi

I havent seen this mentioned before i wonder is this something related to the problem.Well spotted either way.

Hopefully we might get a response from one of the reps tomorrow if they see this. 

giggsy07

We Better:)

giggsy07

Any info guys?

eircom: Alan

giggsy07 wrote: »

Great speeds here guys.Seriously sick of this now its been a month and still the same.Just off the phone to tech and they cant help either because its a network issue???If it becomes a network priority then the network team will look into it im told even though i was told there is numerous customers complaining of bad speeds at peak time?Terrible service ill be ringing comreg in the morning to get my contract cancelled and i hope others see this.Im in kildare town so broadband quality should not be a problem.Iv had 4 call outs the last month and still the same.Goodbye and good riddance Eircom!!

Hi giggsy07

The network issues had an adverse effect on speeds outside of the areas mentioned in this press release:


http://pressroom.eircom.net/press_releases/article/eircom_Outage/


I've been advised that they are hoping to have this resolved very soon

Apologies for the inconvenience

Al