Changed flights booking... left very much out of pocket.

fatgav

My girlfriend booked flights a couple of weeks ago to go to London tomorrow. She had initially booked to fly on Friday but had to bring this forward. She called the airline to see if it could be changed, and was told her ticket would have to be cancelled. She accepted this and booked on another airline.

She had booked a return ticket, and it has only emerged this evening that her return flight home was cancelled along with the outbound journey, even though she had never asked for this to be the case. She also never received notification, in an email of said cancellation. The airline now won't rescind that part of the cancellation to allow her fly home on the flight she had initially booked, and say this can only occur if she books a return journey with them.

Any advice? Time is clearly an issue for us here.

dudara

Usually if you don't fly on an outbound leg, then the return leg is cancelled.

To be honest, a lot depends here on the T&Cs associated with the ticket type booked.

P. Breathnach

The two principal carriers between Ireland and the UK (Ryanair and Aer Lingus) do not sell return tickets. The use of the second ticket should not depend on what happens to the first one.

Fey!

P. Breathnach wrote: »

The two principal carriers between Ireland and the UK (Ryanair and Aer Lingus) do not sell return tickets. The use of the second ticket should not depend on what happens to the first one.

With Ryanair if I book an outward and inward leg in the one transaction I only get one booking reference, and if I cancel that booking it cancels both legs; all dealings with the booking use that same, one, reference number.

I think that Aer Lingus is the same.

Bepolite

This practice has been found to be unfair in other EU states, don't let this one lie OP.

sawdoubters

what airline is it


http://ec.europa.eu/ireland/the_eu_and_you/faq/air_travel/index_en.htm

keithclancy

Fey! wrote: »

With Ryanair if I book an outward and inward leg in the one transaction I only get one booking reference, and if I cancel that booking it cancels both legs; all dealings with the booking use that same, one, reference number.

I think that Aer Lingus is the same.

Ryanair sell themselves as a point to point Airline. Aer Lingus operate in a similar way.

The main airlines, KLM/Alitalia/Lufthansa/Iberia/Air France/British Airways etc only sell whole legs.

This is painfully apparent if you try to book a 1 way flight from Amsterdam to Berlin which is 500 euros but including a return flight a few days later reduces the price to 100 euros.

If you miss the outgoing flight the return flight is automatically cancelled as you didn't adhere to the conditions of the ticket.

munchkin_utd

keithclancy wrote: »

Ryanair sell themselves as a point to point Airline. Aer Lingus operate in a similar way.

The main airlines, KLM/Alitalia/Lufthansa/Iberia/Air France/British Airways etc only sell whole legs.

This is painfully apparent if you try to book a 1 way flight from Amsterdam to Berlin which is 500 euros but including a return flight a few days later reduces the price to 100 euros.

If you miss the outgoing flight the return flight is automatically cancelled as you didn't adhere to the conditions of the ticket.

+1

its very normal for airlines to have the restriction on return legs being cancelled if you dont use the outbound leg OR pricing of a single leg being exceptionally expensive BUT irish jet-setters are so used to Ryanair/ Aer Lingus who have seemingly 90%+ of routes (and even then many only fly Ryanair so find the concept of checking in at a desk for free wierd and perverted and much prefer to be charged a compulsorary fee of 6euro for online checkin by ryanair) that these normal practices among most other european airlines aren't familiar to them

pleasant Co.

munchkin_utd wrote: »

BUT irish jet-setters are so used to Ryanair/ Aer Lingus who have seemingly 90%+ of routes (and even then many only fly Ryanair so find the concept of checking in at a desk for free wierd and perverted and much prefer to be charged a compulsorary fee of 6euro for online checkin by ryanair) that these normal practices among most other european airlines aren't familiar to them

Oh the hyperbole......it is strong in this one.

Fred Swanson

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