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Checking phone lines for fault

  • 20-01-2014 10:11pm
    #1
    Registered Users, Registered Users 2 Posts: 228 ✭✭


    Hi lads

    I have poor net connection lately. Eircom Engineer was out and
    signal is good to external unit of house. I got a new modem as I
    thought this was the problem. But problem persists. Vodafone have checked the line and it is showing faulty so problem has got to be inside the house.
    Something is pulling the speed of the net down.
    Ive got 5 other connections (phone points) other than the main eircom one which the modem is plugged in to. So I want to know how to check for a fault in these? There are 2 wires going to the rear of the face plate. Do I simply
    disconnect one of these wires and then check for an improved net speed?
    Checking the speed after disconnecting each point and thereby finding the faulty line?
    The Vodafone support technician seems to think that there is a faulty line
    in the house. I'm not sure? Why would it suddenly stop working. We haven't interfered with anything ourselves? I doubt it very much mice have. House is bone dry.
    Any advice other suggestions welcome.


Comments

  • Registered Users, Registered Users 2 Posts: 8,755 ✭✭✭degsie


    You have two wires coming into the house for (pots) telephone. In general these wires are connected to the 'master' socket. If you have other telephone points then they must be taking a tap off of the incoming wires. If you see only two wires at the back of the master socket then you need to figure out how the other sockets are getting their feed.

    Are you using the ADSL filters at all of your connection points? If so I's unplug all connections from your extensions and then connect your modem directly to the master socket (not using a filter), make sure you only have the modem connected. Check your speeds. If all is good then connect the ADSL filters one by one, starting at master socket and monitor the speed each time. Then start plugging in phones/faxes one by one and again check the speed each time. If might be a faulty microfilter or connected equipment causing the problem.


  • Registered Users, Registered Users 2 Posts: 228 ✭✭Espoo


    degsie wrote: »
    You have two wires coming into the house for (pots) telephone. In general these wires are connected to the 'master' socket. If you have other telephone points then they must be taking a tap off of the incoming wires. If you see only two wires at the back of the master socket then you need to figure out how the other sockets are getting their feed.

    Are you using the ADSL filters at all of your connection points? If so I's unplug all connections from your extensions and then connect your modem directly to the master socket (not using a filter), make sure you only have the modem connected. Check your speeds. If all is good then connect the ADSL filters one by one, starting at master socket and monitor the speed each time. Then start plugging in phones/faxes one by one and again check the speed each time. If might be a faulty microfilter or connected equipment causing the problem.

    Thanks Degsie
    Sorry for the late reply. I will have a look at that. I don't know a whole pile about this stuff. However I don't have a landline phone, fax or nothing else plugged in to any of the other extensions and all has been working fine up to a week ago. This is what has me puzzled a bit. But there must be a fault somewhere.
    I must go buy a cheap landline phone. Might be handy for detecting noise and faults on the line?

    Cheers


  • Registered Users, Registered Users 2 Posts: 8,755 ✭✭✭degsie


    Espoo wrote: »
    Thanks Degsie
    Sorry for the late reply. I will have a look at that. I don't know a whole pile about this stuff. However I don't have a landline phone, fax or nothing else plugged in to any of the other extensions and all has been working fine up to a week ago. This is what has me puzzled a bit. But there must be a fault somewhere.
    I must go buy a cheap landline phone. Might be handy for detecting noise and faults on the line?

    Cheers

    Always a good idea to have a cheap wired phone handy, if you hear cracking etc then it could indicate a fault. Do you use a adsl filter on the line to the modem? If you have nothing else connected its not really required.


  • Registered Users, Registered Users 2 Posts: 228 ✭✭Espoo


    degsie wrote: »
    Always a good idea to have a cheap wired phone handy, if you hear cracking etc then it could indicate a fault. Do you use a adsl filter on the line to the modem? If you have nothing else connected its not really required.


    Yep I will get one tomorrow. I did have the filter but got rid of it. Problem remains. Im suppose to have 2 mbs strength or maybe even 3? not sure. Im with Vodafone. But it was 1mb yesterday and today its 0.2-0.5mbs :(

    G'night and thanks for your help


  • Registered Users, Registered Users 2 Posts: 808 ✭✭✭Jimbobjoeyman


    get rid of all the extra sockets and pair it back to the main socket.
    The more wiring you have in the house ie. phone sockets the poorer your connection will be.

    for the best connection possible you want to have as little wiring between the exchange and the modem


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