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no voucher from dealrush

  • 20-01-2014 11:10am
    #1
    mar85
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hi,

    I recently bought a deal on dealrush.ie and still haven't received my voucher. It says on there website that voucher would be sent within 1hr of purchase. My account has been debited so starting to think Iv been scammed :(
    Iv checked my emails in all folders and no voucher :(
    Has anyone else ever purchased from this site and what was your experience with them?

    Kind regards,

    Mar.


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    I've never had any issues with them, based on the few interactions I've had.

    First thing - have you checked your spam/junk mail folder?

    Secondly - Have you logged into your account on DealRush and checked if the voucher is waiting there?

    If neither of the two actions above work, then I'd recommend getting in touch with DealRush.


  • #3
    mar85
    Registered Users, Registered Users 2 Posts: 2 ✭mar85


    Heya thanks for the reply.
    Iv checked spam/junk and nothing there. I looged into dealrush account and there's booking history and reference number?
    Have emailed dealrush 3 times already and no reply :(


  • #4
    D3PO
    Registered Users, Registered Users 2 Posts: 7,879 ✭✭✭D3PO


    how about being patient and giving them a chance to respond so. They should be able to sort any problem fairly easily be patient.


  • #5
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    They do say on their website
    Vouchers: If you can't find your voucher please check your junk and spam mail folders!

    Please use the form below to contact us, or email us at "admin@dealrush.ie" Your email will be entered into a queue and we will respond to you as soon as possible. Business hours are Monday to Friday 9am to 5pm. Please be aware that we will reply to all emails, if you do not receive a reply within 48 hours please assume that we have not received your mail and we would advise you to contact us using a different email address.

    Has it been 48 hours?


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