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Charging me for your mistakes

  • 17-01-2014 10:34am
    #1
    Video
    Registered Users, Registered Users 2 Posts: 635 ✭✭✭


    I recently logged onto 365 online to check my balance, it told me i had 30 euro so i spent it online. Now because of your mistake my account is -30 euro and ill have to pay overlimit charges on it.This was about a week or 2 after i had used my visa card to pay for anything so all charges should have already gone through . This bank is ridiculous. BTW There was no bill payments or anything to be taken out, i dont have any direct debits set up so this is clearly your error. 


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Video,

    Thanks for your post.

    If you call BOI365 a representative will be more than happy to look into this for you. As we do not have access to customer's account details here, we would be unable to advise how this happened.

    BOI365 can be contacted on 0818 365 365 or +353 1 4044000 and representatives are available from 8am until midnight Monday to Friday and 9am until 6pm weekends and bank holidays.

    Thanks
    Tara


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