Wiser Recycling - cancellation by registered letter is being ignored

Carbon125

In September last year I cancelled the bin collection service with Wiser Recycling. In writing, by registered letter. A few days ago I received an invoice from them for the past three and the coming three months.

What to do? Laugh and throw the invoice into the fire? Send Wiser Recycling yet another registered letter which might also be ignored? Cry on Joe's shoulder? Jaysus...

The bins I asked them to remove are also still here.

runawaybishop

Carbon125 wrote: »

In September last year I cancelled the bin collection service with Wiser Recycling. In writing, by registered letter. A few days ago I received an invoice from them for the past three and the coming three months.

What to do? Laugh and throw the invoice into the fire? Send Wiser Recycling yet another registered letter which might also be ignored? Cry on Joe's shoulder? Jaysus...

The bins I asked them to remove are also still here.

Tell them you cancelled in September and they need to take their bins off your property - i assume you stopped using the service?

Cabaal

I assumed you've checked the tracking for the reg letter which confirmed it was received?

Carbon125

Yes, I had stopped using Wiser Recycling's "service" and had switched over to a competent service provider.
The registered letter was received, the tracking result even shows the name of the person who signed for the letter.

runawaybishop

Carbon125 wrote: »

Yes, I had stopped using Wiser Recycling's "service" and had switched over to a competent service provider.
The registered letter was received, the tracking result even shows the name of the person who signed for the letter.

I'd ring them up and just get that clarified so, insist they take away their bins.

emeldc

Put the bins on Adverts.ie and send them the link.

Carbon125

runawaybishop wrote: »

I'd ring them up and just get that clarified so, insist they take away their bins.

Based on past performance Wiser will say "yes, yes" on the phone but actually do nothing. Email gets ignored too if it doesn't suit Wiser. Their very poor communication skills were one of the reasons I cancelled their service. Last resort: a registered letter... Or so you would think. I never imagined a company would have the nerve to ignore a cancellation by registered letter.

Anyway, I just sent them another one of those. Pointed out that the service contract had been cancelled by registered letter, asked them to refrain from sending invoices for a service no longer subscribed to and gave a final deadline for removing the bins.

If this still doesn't help I'll make sure Wiser's business conduct get some exposure on national radio.

runawaybishop

Carbon125 wrote: »

Based on past performance Wiser will say "yes, yes" on the phone but actually do nothing. Email gets ignored too if it doesn't suit Wiser. Their very poor communication skills were one of the reasons I cancelled their service. Last resort: a registered letter... Or so you would think. I never imagined a company would have the nerve to ignore a cancellation by registered letter.

Anyway, I just sent them another one of those. Pointed out that the service contract had been cancelled by registered letter, asked them to refrain from sending invoices for a service no longer subscribed to and gave a final deadline for removing the bins.

If this still doesn't help I'll make sure Wiser's business conduct get some exposure on national radio.

No radio station will give a monkeys. Do the lorries come around your way still? You could give the bins to the lads and they should take them away.

Carbon125

runawaybishop wrote: »

No radio station will give a monkeys.

A good few years ago I had a problem with Eircom. They just would not refund the substantial deposit which they had taken from me for the privilege of becoming a customer of their mobile phone service (back in the days when mobiles were like bricks). Phone calls to Eircom were like talking to the wall, email was only just being invented, letters got nowhere and I ended up writing to the then minister for telecommunications, a certain Mr. Brian Cowen.

Mr. Cowen did what he probably does best: nothing... He referred the matter back to Eircom.

I contacted a radio station and a few days later Gay Byrne related the whole sorry saga to the nation. 24 hours later I received a profuse apology from Eircom. And my refund.

runawaybishop

Carbon125 wrote: »

A good few years ago I had a problem with Eircom. They just would not refund the substantial deposit which they had taken from me for the privilege of becoming a customer of their mobile phone service (back in the days when mobiles were like bricks). Phone calls to Eircom were like talking to the wall, email was only just being invented, letters got nowhere and I ended up writing to the then minister for telecommunications, a certain Mr. Brian Cowen.

Mr. Cowen did what he probably does best: nothing... He referred the matter back to Eircom.

I contacted a radio station and a few days later Gay Byrne related the whole sorry saga to the nation. 24 hours later I received a profuse apology from Eircom. And my refund.

That's completely different to a private company forgetting you cancelled and not taking away the bins. Have a bit of cop on.

emeldc

runawaybishop wrote: »

That's completely different to a private company forgetting you cancelled and not taking away the bins. Have a bit of cop on.

It was a cool story though

Carbon125

runawaybishop wrote: »

That's completely different to a private company forgetting you cancelled and not taking away the bins. Have a bit of cop on.

No difference whatsoever.
And please keep condescending remarks to yourself.

Carbon125

emeldc wrote: »

It was a cool story though

Those 5 minutes of airtime had more impact than an army of solicitors would have had.

TheDriver

Carbon125 wrote: »

Gay Byrne

Whos he???


Seriously, good story

dudara

Posters - stick to the original topic please.

OP - If you have proof that the cancellation letter was received and you were within the terms of the cancellation T&Cs, then you are fine.

clint_silver

dudara wrote: »

Posters - stick to the original topic please.

OP - If you have proof that the cancellation letter was received and you were within the terms of the cancellation T&Cs, then you are fine.

This all day along. Wait til it goes to court and then whip out the copy of the registered letter I hope you kept.

Meanwhile, give them an ultimatum that if they havent removed the bins by date X that youll get someone else to do it and youll send wiser the bill. get legal advice beforehand you can do this.

a quick phonecall in the right ear in that company should sort it though.