Low ping ISP

thret

Hi, I'm currently with eircom that are very bad with pings and wont help me whatsoever with it.. Been trying to get it solved for past 6 months, but nothing.

So I'm looking to switch provider as eFiber is not available in my area yet and I just can't be bothered any more.

I also have to add that UPC is not in my area due to Sky having contract with my apartment block resisting UPC providing us the service. Even tho I'm not with Sky (not even TV) still wont let me.

So I'm looking for an alternative. I think most ISP's use Eircom lines which sounds bad, but I'm hoping there is something that can be done on this matter.

Please provide your ping tests outside Ireland (F.E. Frankfurt or Roubaix)
or simply ping this address: 188.165.192.21

Regards

advertsfox

What pings are you getting? Is it LAN or WiFi? What speed are you on and what are your line statistics? DSL can be excellent for pings ~20-40ms.

I'm on UPC, for comparison:

C:\Users\Name>ping 188.165.192.21 -n 5

Pinging 188.165.192.21 with 32 bytes of data:
Reply from 188.165.192.21: bytes=32 time=44ms TTL=50
Reply from 188.165.192.21: bytes=32 time=70ms TTL=50
Reply from 188.165.192.21: bytes=32 time=97ms TTL=50
Reply from 188.165.192.21: bytes=32 time=117ms TTL=50
Reply from 188.165.192.21: bytes=32 time=103ms TTL=50

Ping statistics for 188.165.192.21:
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 117ms, Average = 86ms

thret

Pinging 188.165.192.21 with 32 bytes of data:
Reply from 188.165.192.21: bytes=32 time=99ms TTL=55
Reply from 188.165.192.21: bytes=32 time=98ms TTL=55
Reply from 188.165.192.21: bytes=32 time=95ms TTL=55
Reply from 188.165.192.21: bytes=32 time=98ms TTL=55

Ping statistics for 188.165.192.21:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 95ms, Maximum = 99ms, Average = 97ms

This is fairly stable, I usually get more during peak (4pm-1am)
During off peak however, I get 35-40ms to the same server, but I don't game then.

Speed : 14635 kbps / 765 kbps
Line Attenuation (Down/Up) : 23.9 dB / 12.1 dB
DSL Noise Margin : 6.6 dB / 18 dB

advertsfox

thret wrote: »

This is fairly stable, I usually get more during peak (4pm-1am)
During off peak however, I get 35-40ms to the same server, but I don't game then.

Your noise margin is borderline forcing your line to work harder to stay connected and cause extra latency. Ask Eircom to drop your profile to 12MB with low interleaving (low or no error checking on the line improves latency, AKA a gaming profile) and you should see a dramatic improvement is stability.

Another reason first could be your internal wiring / setup. Where is your router connected in your house? How many devices on the line? Do all devices have DSL filters? Any Sky or phone watch connected in the house?

thret

advertsfox wrote: »

Your noise margin is borderline forcing your line to work harder to stay connected and cause extra latency. Ask Eircom to drop your profile to 12MB with low interleaving (low or no error checking on the line improves latency, AKA a gaming profile) and you should see a dramatic improvement is stability.

Another reason first could be your internal wiring / setup. Where is your router connected in your house? How many devices on the line? Do all devices have DSL filters? Any Sky or phone watch connected in the house?

I have tried dropping speeds to 12mb with no success.
As far as I know I'm already on low(-est or so they told me when I asked them to turn it off completely they said they can't unless I get full 24mb speeds) interleaving or their so called "gaming profile" because I asked them to put me on it like a year ago.
I have no phone but I have a Internet TV-box, but this started happening way before I got it and I've tried testing with only my computer plugged in the router and WiFi turned off.

I believe I've done all the testing I can do including changing routers and profiles, this must be their fault that they don't want to fix hence why I want to leave them ASAP.

I'm a semi-professional gamer so I need the lowest latency possible, you sound like you know a few things so I'm sure you know why.

I'll actually will try and get to them tomorrow to ask if I'm still on low interleaving.

Regards

advertsfox

Have you ever got your internal wiring tested or asked Eircom to log a PSTN fault? If you ring and said your getting interference and noise on the line, they will arrange for an Eircom technician to test your line and potentially check the wiring up to the point of your main telephone socket. A lot of the time it can be simple little things like corroded wires or something causing electrical interference.

PS: Don't worry if you don't use your telephone service, just tell Eircom you do

thret

advertsfox wrote: »

Have you ever got your internal wiring tested or asked Eircom to log a PSTN fault? If you ring and said your getting interference and noise on the line, they will arrange for an Eircom technician to test your line and potentially check the wiring up to the point of your main telephone socket. A lot of the time it can be simple little things like corroded wires or something causing electrical interference.

PS: Don't worry if you don't use your telephone service, just tell Eircom you do

No, I actually haven't. Not sure what a PSTN fault is? Care to explain? I might ring them, but what if they send a technician out and see that I don't have a phone or start asking questions like do you still hear noise on the line I might crack and not know how to respond to that.

Extra little info if I actually trace the IP I'm pretty sure that his proves that there is actually no fault on my internal line but with their router over in London(?)

1 1 ms <1 ms <1 ms 192.168.1.254
2 93 ms 27 ms 21 ms b-ras1.mgr.mullingar.eircom.net [159.1

3 22 ms 22 ms 21 ms tenge-5-1-1.pe1.mgr.dbc-mgr.eircom.net
7.141]
4 23 ms 22 ms 25 ms tenge-6-1-1.core1.bdt.core.eircom.net
.241]
5 * * 37 ms tenge-1-2-1.pe1.thn.the-thn.eircom.net
3.82]
6 91 ms 91 ms 91 ms ge7-1-0.corea.thn.london.eircom.net [8
94]
7 95 ms * * sw1.tc.lon.ovh.net [195.66.224.220]
8 98 ms 98 ms 97 ms rbx-g2-a9.fr.eu [91.121.128.167]
9 94 ms 95 ms * vss-3b-6k.fr.eu [213.186.32.174]
10 95 ms 98 ms 97 ms ns3098253.ovh.net [188.165.192.21]

Trace complete.

Edit:
PS. I seem to route trough that London server to every mainland Europe server, I'm pretty sure that that is the problem, I've told them that but they just kept ignoring me.

red_bairn

This isn't just happening to him/her...It's happening to me tonight with high pings and poor speeds on Speedtest.net. But other people have complained about this on other threads/forums with high pings and awful download speeds from various servers.

Drexel

Since about a week or two before christmas my pings in the evening and weekends have been awful. Playing battlefield in the evening is next to impossible. Eircom said there is pretty much nothing they can do. they never admitted it was congestion. Only other options where I am are all through eircom lines. With sky or who ever are using the lines, are they kept seperate from eircom? As in if im with eircom if I get sky through the same line will it be just as congested?

the_syco

thret wrote: »

I also have to add that UPC is not in my area due to Sky having contract with my apartment block resisting UPC providing us the service. Even tho I'm not with Sky (not even TV) still wont let me.

Know anyone else in the apartment? If so, get them to check the ping of a UK gaming server.

By the way, if I use PingTest, I get a ping of;


But if I use SpeedTest, I get;


But I'd trust SpeedTest a lot more, having used them more often in the past, but in this instance, the download is lower than it actually is.

red_bairn

jonny666 wrote: »

Since about a week or two before christmas my pings in the evening and weekends have been awful. Playing battlefield in the evening is next to impossible. Eircom said there is pretty much nothing they can do. they never admitted it was congestion. Only other options where I am are all through eircom lines. With sky or who ever are using the lines, are they kept seperate from eircom? As in if im with eircom if I get sky through the same line will it be just as congested?

I dunno. It can't be them messing about with ****, unless they are testing something but people should make up threads on their TalkTo forum to complain because it's getting worse.

See the posts on there and there will be more popping up on the TalkTo soon enough, trust me.

thret

I've made various threads on their talk to forum with no responso, or something as stupid as "We don't guarantee ping"

This is the latest one http://www.boards.ie/ttfthread/2057121477 where again no real answer from eircom reps.

I called tech support, they told me that they cant do anything about it because it's not mainland that's f*cked, but outside Ireland. My ping to Ireland is fine, but I play Counter-Strike where there is no Irish servers at all.. most located in Frankfurt..

thret

the_syco wrote: »

Know anyone else in the apartment? If so, get them to check the ping of a UK gaming server.

By the way, if I use PingTest, I get a ping of;


But if I use SpeedTest, I get;


But I'd trust SpeedTest a lot more, having used them more often in the past, but in this instance, the download is lower than it actually is.

Unfortunately I don't know anyone else in the apartment.

I would also try and run a cmd trace or ping for best accuracy rather than Java Script applications.

shootermacg

This is my UPC test.

uncle_sam_ie

I had this with Eircom too. My pings were over 400ms most nights until 1AM. It was basically network congestion and I was at the end of their pipe. I since changed to a fixed wireless company and haven't looked back. Pings are now less than 30ms most nights and I'm on a 20Mb's download speed. I love telling Eircom when they call to get me back that they can keep their crappy 2 Mb congested DSL.

red_bairn

uncle_sam_ie wrote: »

I had this with Eircom too. My pings were over 400ms most nights until 1AM. It was basically network congestion and I was at the end of their pipe. I since changed to a fixed wireless company and haven't looked back. Pings are now less than 30ms most nights and I'm on a 20Mb's download speed. I love telling Eircom when they call to get me back that they can keep their crappy 2 Mb congested DSL.

Tbh, when we were on 2Mb, I had 40 - 50 ms on UK servers. The problem is with interleaving causing higher latency. My ping times also went up when getting higher speeds.

thret

uncle_sam_ie wrote: »

I had this with Eircom too. My pings were over 400ms most nights until 1AM. It was basically network congestion and I was at the end of their pipe. I since changed to a fixed wireless company and haven't looked back. Pings are now less than 30ms most nights and I'm on a 20Mb's download speed. I love telling Eircom when they call to get me back that they can keep their crappy 2 Mb congested DSL.

What company are you with? Can you ping the server I provided for me please?

Regards

thret

red_bairn wrote: »

Tbh, when we were on 2Mb, I had 40 - 50 ms on UK servers. The problem is with interleaving causing higher latency. My ping times also went up when getting higher speeds.

So apparently I was taken off my gamer profile with low interleaving but tech guy suggested I downgrade to 8mb and I will automatically have no interleaving, so I did because they told me no new contract will be made. I will try it tonight and see how it goes.

uncle_sam_ie

thret wrote: »

What company are you with? Can you ping the server I provided for me please?

Regards

http://www.novabroadband.ie/w/
They're a very good company but, they're only in based in Cork. You have to have a good line of sight to the base tower for fixed wireless to work though. I had to take out a few tree before the guy came to install it. In the past couple of weeks with all the heavy winds and rain it never went out or drop. I was gaming happily away the whole time. The ping I got from 188.165.192.21 was
Minimum =23ms, Maximum=25, Average =23ms

thret

uncle_sam_ie wrote: »

http://www.novabroadband.ie/w/
They're a very good company but, they're only in based in Cork. You have to have a good line of sight to the base tower for fixed wireless to work though. I had to take out a few tree before the guy came to install it. In the past couple of weeks with all the heavy winds and rain it never went out or drop. I was gaming happily away the whole time. The ping I got from 188.165.192.21 was
Minimum =23ms, Maximum=25, Average =23ms

Wow, that's a great result.. Unfortunately I'm not from Cork area. I'll do a bit of research and see if something like this is available in Meath.