Thank you mystery Eircom man!

mark_79

I've been without Broadband at home for the last 12 days. Vodafone who I am with logged the problem and it seems that was that. No sign if it being fixed, been in contact with them every day, called again this morning and the charming woman I spoke to, to the contrary of the above claimed no fault was logged.

Wonderful :rolleyes:

Saw an Eircom engineer on the street this morning and approached him. He came into my house, checked the line and connection and was able to deduce the fault was located around 15 metres from my place. Out came the ladder and he done a bit of fiddling with an eircom box on the front on my neighbours house.

Broadband is back but here's the beauty. Two years ago Vodafone wanted to reward me for being such a loyal and fantastic customer by giving me a mighty €2 reduction on my monthly bill. Unbeknownst to me however they also reduced my connection speed from 8mb to just under 6. Despite call after call they denied that my connection speed was ever 8mb :mad:

Cut back to the job my mystery Eircom man did an hour ago, my broadband speed has jumped to around 20mb!

Should I call vodafone to alert them of this and offer to pay extra?

*I wish I'd slipped the bloke a few quid now. When he left my modem lights were still blinking red but after physically resetting it, they came back on a healthy shade of green.

advertsfox

6MB to ~20MB with Vodafone probably because of the LLU upgrade, good guy Eircom technician sorting it out for you

degsie

Just goes to show that there are still decent people on this planet, well done Eircom man!

STEINBERG

Fair play to the fella,, as always never ever believe the gombeens on the phone because they can can get away with it they do,, as soon as they talk to somebody that knows what they are talking about then it turns into musical chairs over the phone.... i have experienced it and i certainly will never back down again. these gangsters know feck all about networks

donal.hunt

Another Eircom good customer service report (indirectly)...

Family member had broadband outages in late 2013 which correlated with "wet" weather (i.e. fairly frequently). Logged fault with Vodafone and an Eircom engineer came out to verify the line.

Explained the issue to the Eircom engineer and he inspected the line from house to curb and then up the "street" (it's in the countryside). Engineer ended up replacing ~ 15-20m of cable between poles (cable sheath had eroded over time and water would leak into the cable shorting out the line during inclement weather). Started raining while he did it too...

Line (and broadband) working like a charm now. Really appreciate the engineer going the extra mile and checking / replacing the damaged cable. I believe the issue has actually been there for a while before the correlation of outages and wet weather was verified.

Calibos

About 10 years ago when DSL was being rolled out our line failed. Eircom box was in path at the end of our drive. Entered our neighbours either side phone numbers and they both passed. Thus I knew the problem was between the box on the end of our driveway and the house. Had a look and sure enough there was a small section of exposed cable with worn away shielding not properly buried in the concrete path.

Contacted Eircom and they wanted a few hundred to run a new line iirc. Told them I'd think about it.

The very next day eircom crews arrived in our estate and ran new lines for every house in the estate via ducting from the boxes in the path to each house that had been installed by ducting crews about 5 or 6 years previously. Ie. I got my new undamaged line for free and was able to get Broadband shortly thereafter.

Prime example of the left hand not knowing what the right hand was doing.

It also finally answered the questions to what in the hell all our gardens had been dug up for about 5 years previously!