SETANTA NOT ANSWERING TELEPHONE- ANY OTHER NUMBER

swoofer · 09-01-2014 4:55pm #1

I am on phone to setanta for last 20 mins but no one answering???? I know hours are 9.30am to 6pm but left hanging is very depressing. Are they going out of business?

muffler · 10-01-2014 12:27am

What number were you calling?

joejoe87 · 10-01-2014 12:32am

The Samaritans 1850 60 90 90

swoofer · 10-01-2014 10:26am

thank you joejoe87, that has made my day, I was ringing 0818 20 30 40 and eventually got through by pressing the option " TO SUBSCRIBE" surprise surprise. When I said cancel and gave all the details, I was put on hold again! and then told as payment was taken today ie the 9th I had to pay again on 9th feb !! I knew from cc statement I was paying on 10, 11, 12, but never the 9th!! I had written on paper ring by 9th but it should have said before the 9th! I was getting special offers and everytime I rang the payment date moved I know why now. I was convinced I was right as I was looking at cc statements. I hung up and rang cc company and yes payment was taken today the 9th, I forgot to ask the time!! and they said YES this is the FIRST time it has been taken on the 9th!! Oh well the caught me! I only hope they actually cancel now as it would appear I am helpless ie they can do what they like. Lesson learnt.

NB for others be clear on the date you have to ring to cancel as date moves when you renew, that's the mistake I made. I assumed if your payment date was say 16th and you rang on 11th to cancel and got a new offer, the new offer starts on the date you ring and payment date will shift from 16th to 11th. If that makes sense.
My initial error was selecting the "CANCEL" option as it is obvious SETANTA wont answer that one. Hope this helps others.

All in all I think I wasted 40 mins on phone for a 2 min exercise.

I thought SETANTA had improved!!