UPC €35 for first 6 months and free Horizon upgrades for existing customers

bk

UPC are now offering any triple play package (Phone + BB + TV) for €35 per month for the first 6 months for new customers. This includes Horizon packages:

http://www.upc.ie/deals/tvbroadbandphone/

And they are offering any Broadband + Phone package for €25 per month for the first 6 months for new customers:

http://www.upc.ie/broadbandandphone/

Don't forget, if you are signing up to UPC as a new customer, to sign up via the Borads.ie offer, which gives you a €50 voucher for DID or Carphonewarehouse:

http://www.upc.ie/boardsoffer/

For existing customers, you can now upgrade to Horizon for free (no €45 activation fee, but obviously you will have to pay the new Horizon package rate).

StaticNoise

So let me get this straight: an existing customer, that upgraded the week of Christmas to the top Horizon pack, with Multiroom, will be forced to pay a lot more? I won't even be given a Horizon box?

I think I'll be calling Loyalty tomorrow.

Crimson King

Don't believe it, ordered the upgrade on Tuesday and paid the €45 charge

bk

Yup, that is life, you bought something when it was more expensive.

Happens all the time, different offers and deals come and go, there are these things called sales too. You know where people pay less for the same item that someone bought just yesterday!

Having said all that, you are absolutely correct to get onto loyalty department, you will never get anything unless you complain and ask.

StaticNoise

I must have a chat to them... Especially since I was on to them tonight about, as they say, a very rare fault occurring.
Even better, I am still within my cooling-off period. Time to play hard ball!

Morf

StaticNoise wrote: »

I must have a chat to them... Especially since I was on to them tonight about, as they say, a very rare fault occurring.
Even better, I am still within my cooling-off period. Time to play hard ball!

The more assertive/borderline aggressive you are the more you seem to get with (non existing) loyalty dept.. Going on perceived tone of posts of posters getting big discounts anyway.

Tried as hard as I could to polite persuade (very nice and helpful) lady to give me a better price than previous 12 months but she had 3 discounts to give me and nothing else. Had to drop HD sub.

She also misinformed me (deliberate or unintentional) that I was already getting a €45 discount on the modem upgrade which was free as a reason to not give me an upgrade to old chorus sagem tv box in 2nd room (which was €45).

Ah well.

Edit: I actually just signed up a friend for the €25 for 6 months Internet + Phone deal yesterday. He'd been quoted €37 a month and ~€70 for install/modem the day before I think on the phone.

IrlMonk

Our remote control started going so I decided to call them today expecting them to put one in the post free of charge.
They wanted to charge us 20 for it..... ended up going with the new horizon receiver which cost us 45 plus 66 p/m for the bb+ph+tv
Sucker.
So new customers are getting the same package at almost 50% cheaper for 6 months. That's a saving of almost 200
Bit of a joke really

StaticNoise

Morf wrote: »

The more assertive/borderline aggressive you are the more you seem to get with (non existing) loyalty dept.. Going on perceived tone of posts of posters getting big discounts anyway.

To be fair, I have always found the loyalty department to be fairly helpful and friendly. Maybe it is the way I do business, but I find that if I build up a rapport on the line with them, things work out very well. As you may have seen in posts over the years, I've got some crackers of deals.

I don't think the angry approach works. It is no skin off their nose giving you something- and they are not all commission based, so I would not do in, guns blazing.

Morf

StaticNoise wrote: »

To be fair, I have always found the loyalty department to be fairly helpful and friendly. Maybe it is the way I do business, but I find that if I build up a rapport on the line with them, things work out very well. As you may have seen in posts over the years, I've got some crackers of deals.

I don't think the angry approach works. It is no skin off their nose giving you something- and they are not all commission based, so I would not do in, guns blazing.

I had a fairly disappointing experience with loyalty. I was grudgingly put through and the lady attacked me for having the cheek to expect to get discounts to agree another contract. Had no interest in her "this time only" negotiation and made my excuses and hung up.

Found a number for house moving dept., I stated what I wanted and the lady was polite and helpful to a degree. There were sizeable areas of ignorance (free HD channels with a HD box) and the misinformation about the model upgrade cost.

Saving quite a bit since but not on standing charges, just not using the landline if at all possible and I don't have the HD pack any longer.

I generally go in with as much research as possible, that's about it. I did spend about 5 minutes trying to cajole "just that one little thing else" out of her though.

Edit: All I wanted was the overall discounts I had before but with the (free) modem/BB speed upgrade but she couldn't do it so had to drop HD. Slightly disappointing.

leanbh

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bk

You can get Fibre 50 Chat bundle for €37 per month.

It gives you 50mb/s, unlimited downloads and unlimited off peak calls.

http://www.upc.ie/bundles/broadband-phone/

Don't worry if you don't want the phone, just get it and don't use it.

Alternatively the Fibre Power 120mb bundle with Free Time world costs €44

It gives you 120mb/s BB, unlimited downloads and unlimited off peak calls.

I'm not sure if they consider you a new customer, you need to ring and ask. Can you order it under a different name, perhaps another house mates name or significant other, makes it more likely you will be a new customer.

leanbh

This post has been deleted.