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Waiting 8 weeks on refund after closing account

angeldelight · 2014-01-07 16:26:34

Hi, We cancelled our Eircom account and received our final bill, dated 12th November 2013 which advised that we were in credit by €20.35. I contacted Eircom support by phone to see if we needed to do anything to claim this amount and were told a cheque would issue within 3 weeks. After the three weeks passed without a sign…

07-01-2014 4:26pm

#1

angeldelight

Registered Users, Registered Users 2 Posts: 5,175 ✭✭✭

Join Date: August 2004

Posts: 4800

Hi,

We cancelled our Eircom account and received our final bill, dated 12th November 2013 which advised that we were in credit by €20.35. I contacted Eircom support by phone to see if we needed to do anything to claim this amount and were told a cheque would issue within 3 weeks. After the three weeks passed without a sign of the cheque, I rang again and spoke to someone who said I shouldn't have been told three weeks but that it would be a maximum of eight weeks for the cheque to arrive. Still no sign of it.. If you could check this out for me I'd appreciate it, I'll PM you now with account details

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Comments

#2 08-01-2014 3:00pm

eircom: Aisling

Closed Accounts Posts: 101 ✭✭

Join Date: December 2013

Posts: 101

Hi angeldelight

I have sent you a PM and will get back to you as soon as I have a response.

Thanks

Ash

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#3 08-01-2014 3:27pm

angeldelight

Registered Users, Registered Users 2 Posts: 5,175 ✭✭✭

Join Date: August 2004

Posts: 4800

Thank you - hope it won't take too long given how long we've waited already

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#4 13-01-2014 4:30pm

angeldelight

Registered Users, Registered Users 2 Posts: 5,175 ✭✭✭

Join Date: August 2004

Posts: 4800

I'd appreciate an update on this

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#5 13-01-2014 4:46pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

angeldelight wrote: »

I'd appreciate an update on this

Hi angeldelight

I have been in touch & advised by credit management that your cheque has been arranged and should be with you in the next couple of days, apologies for the delay in getting back to you.

Thanks

Al

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