Thesaurus Brightpay question

skybox2014

Hi,

I had purchased Brightpay 2013 for using with my sole employee and it was working well.

It recently downloaded an upgrade of some kind, and I assumed that was in preparation for closing the 2013 year, and starting up for 2014. Anyway, I could not get the software to begin a new record for 2014 and could find no information to help me out on the Brightpay website.
It finally occurred to me to download the trail version from their website and it turns out it is a new version - Brightpay 2014.

Do I have to purchase a new version of this software annually? When I bought it there was no indication that it wouldn't work for the following year.

I'll be calling them on Monday but am a bit stumped. Can anyone shed any light?

Filibuster

Yeah you probably will need to pay for the annual licence and support.

smcgiff

I haven't used the specific software you mention, but it is normal to pay for an annual licence. They will say this is because of annual changes in the budget even though you could make the more simple changes before yourself without upgrading.

Chevy RV

smcgiff wrote: »

I haven't used the specific software you mention, but it is normal to pay for an annual licence. They will say this is because of annual changes in the budget even though you could make the more simple changes before yourself without upgrading.

+1

Yes, you will have to pay the annual fee which is the same for ALL payroll packages but that includes FULL support by phone and internet from Thesaurus.
They will help you with any year end or starting up 2014 queries that you may have.

Regards,


Chevy RV

skybox2014

Thanks for the replies.

Yes it seems that you do have to pay a new licence fee for the 2014 version, and as I now realise, the 2013 version doesn't actually work for payroll in 2014 so is useless to me into the future.

While apparently this is common knowledge if you work in payroll, it is not obvious to other people. More importantly, it is not clear when you purchase the software that it is only a Jan-Dec licence, even if you buy it in December of the year! Any time I have purchased software in the past it has been clear the duration of a license, and clear renewal dates are stated. I would hope payroll software would adopt the same approach and not assume that users intuitively know these things?


Anyway, I had a chat with the good people at Thesaurus and we have come to an arrangement. It is good software, easy to use even for a novice like me and I don't mind paying for the support service and licence, as long as it is clear what I am paying for and the duration of the licence.

danger_mouse_tm

I sent them an email asking them the same question this morning. It's quite possible that I because I don't have the 2014 license that my email hasn't been answered. +1 to boards.ie for support on EVERYTHING!

BPJen

Hi Danger_Mouse,

I work for Thesaurus, apologies for the confusion regarding the software. It is stated when purchasing that the program is payable every Tax Year with the Budget changes and the price includes any upgrades throughout the year and online and phone support. If you want to send me PM I can look into it for you.
Regards

Jennie