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Can I leave my Eircom contract early?

  • 03-01-2014 09:45PM
    #1
    alchemist33
    Registered Users, Registered Users 2 Posts: 10,969 ✭✭✭✭


    In October, I moved into a new house about a mile into the countryside and transferred my Eircom broadband/phone package over. This meant signing up for a year's contract. My broadband is appalling (download speeds of 0.3 Mbps, upload 0.2 Mbps -- that's not a typo). I've been through everything I can with Eircom support (different sockets, no splitters, ethernet cables etc) and it hasn't changed at all. In fact, my neighbours said they had the same problem and went to a satellite provider instead.

    Given how awful the service is, and the fact it's not going to get better, can I extricate myself from the contract as I'm not getting anything worthy of the name "broadband"?

    Thanks in advance for any replies.


Comments

  • #2
    Paulw
    Registered Users, Registered Users 2 Posts: 13,270 ✭✭✭✭Paulw


    What does it say in the Terms and Conditions of your contract?

    Is it the standard contract? http://www.eircom.ie/bveircom/pdf/standard_eircom_broadband_terms_and_conditions.pdf


  • #3
    BeerWolf
    Registered Users, Registered Users 2 Posts: 4,122 ✭✭✭BeerWolf


    I was in contract with Ripplecom, but kept complaining due to the awful connection I had - got in contact with ComReg and I got myself cleanly cut off from Ripplecom's services with no extra charge.

    Might be worth a try.


  • #4
    alchemist33
    Registered Users, Registered Users 2 Posts: 10,969 ✭✭✭✭alchemist33


    Paulw wrote: »
    What does it say in the Terms and Conditions of your contract?

    Is it the standard contract? http://www.eircom.ie/bveircom/pdf/standard_eircom_broadband_terms_and_conditions.pdf

    Thanks for the link! It appears they make no guarantees about the service and if I cancel, there'll be substantial charges -- the pat of the year I opt out of. looks like I'll give Support one more chance, then take it to Complaints, then...
    BeerWolf wrote: »
    I was in contract with Ripplecom, but kept complaining due to the awful connection I had - got in contact with ComReg and I got myself cleanly cut off from Ripplecom's services with no extra charge.

    Might be worth a try.

    ... give ComReg a go. I don't believe it's fair for me to be penalised and tied to a useless service.

    Thanks to you both!


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