No Sound on Laptop

The_Kew_Tour

This was the message I got on my laptop. Sound has been working all along

"no audio output device is installed"

I use Windows Vista and Laptop is Advent make.

would appreciate any help. thanks.

Knex*

Sounds likes an issue with audio driver. Quick restart will propably do it.

If not, go to device manager and check your audio driver in the list. When you click on it, an option to update should show. If not, Google the name of the audio driver, and download/install.

On my phone so can't give better/complete advice, and it's 2 in morning here, but if still not resolved tomorrow I'll get back to you.

The_Kew_Tour

Knex. wrote: »

Sounds likes an issue with audio driver. Quick restart will propably do it.

If not, go to device manager and check your audio driver in the list. When you click on it, an option to update should show. If not, Google the name of the audio driver, and download/install.

On my phone so can't give better/complete advice, and it's 2 in morning here, but if still not resolved tomorrow I'll get back to you.

Cheers.

Tired that but does not have that option. Also restart was no good.

Tried google and many pointed to the device manger but I dont seem to have those options

RossieMan

What exact computer(model number) do you have and then we can find your audio driver.

Knex*

Just a quick post before I'm off. Like I said though, I'll check on this again tomorrow.

Did you have earphones/speakers plugged in when you restarted? Sometimes putting in headphones etc before laptop boots fully throws the driver.

If so, and rebooting again, do a cold restart - turn it fully off, then boot it again after a few seconds.

If wondering about model, system info will give you what we need.

The_Kew_Tour

RossieMan wrote: »

What exact computer(model number) do you have and then we can find your audio driver.

6552 is the model number

The_Kew_Tour

Knex. wrote: »

Just a quick post before I'm off. Like I said though, I'll check on this again tomorrow.

Did you have earphones/speakers plugged in when you restarted? Sometimes putting in headphones etc before laptop boots fully throws the driver.

If so, and rebooting again, do a cold restart - turn it fully off, then boot it again after a few seconds.

I'd wondering about model, system info will give you what we need.

ya fully turned it off and with our headphones etc.

Much appreciate the help from you and Rossie even if get it working

Allyall

Drivers for that Laptop are here - http://www.adventcomputers.co.uk/product-download-select/97

The_Kew_Tour

Allyall wrote: »

Drivers for that Laptop are here - http://www.adventcomputers.co.uk/product-download-select/97

do I just download the Audio driver? or all?

Knex*

The_Kew_Tour wrote: »

ya fully turned it off and with our headphones etc.

Much appreciate the help from you and Rossie even if get it working

I'll ping you a link to a driver tomorrow, if someone hasn't done so before, and a few instructions on how to go about it. Simple enough really. Shame I'm away in a diff time zone and on the ol phone, or I could have it sorted sooner for ya.

Edit: just seen above. Should only need audio.

Allyall

You just download the audio driver.

EDIT.

Also, have you tried pressing FN + F3 together?

RossieMan

great help on here this evening, i just went for dinner and i come back and its (should) sorted.

The_Kew_Tour

Allyall wrote: »

You just download the audio driver.

EDIT.

Also, have you tried pressing FN + F3 together?

I downloaded it there.

It is saved into file called Audio. Is there something else I have to do after this?

Knex*

The_Kew_Tour wrote: »

I downloaded it there.

It is saved into file called Audio. Is there something else I have to do after this?

You have to run it/install. Did you just simply download it?

If so, what file extension is it? If exe, just run it away like any setup file and follow the prompts.

The_Kew_Tour

Knex. wrote: »

You have to run it/install. Did you just simply download it?

If so, what file extension is it? If exe, just run it away like any setup file and follow the prompts.

I clicked "open with" and it just saved it onto file. It gave no option to run it for me.

Sorry bit of noob here

Knex*

The_Kew_Tour wrote: »

I clicked "open with" and it just saved it onto file. It gave no option to run it for me.

Sorry bit of noob here

Can you go to that audio folder it's in now and see if you can double click on it and make it run setup?

If not, right click on file, go to properties, and tell us the extension, .exe, .zip, or .rar etc.

The_Kew_Tour

Knex. wrote: »

Can you go to that audio folder it's in now and see if you can double click on it and make it run setup?

If not, right click on file, go to properties, and tell us the extension, .exe, .zip, or .rar etc.

its a exe from what I can tell.

Knex*

The_Kew_Tour wrote: »

its a exe from what I can tell.

Cool. Right click on it and hit run as administrator.

Follow the setup guide, which when done should force restart, and Bob's your uncle. Hopefully!

The_Kew_Tour

Knex. wrote: »

Cool. Right click on it and hit run as administrator.

Follow the setup guide, which when done should force restart, and Bob's your uncle. Hopefully!

You see when I click on Audio it brings me into load of other files. I just tried to download one with the Audio signal and then the startup. Startup told me to restart and no cigar.

I will try few others and see if they work

RossieMan

hold on, i'll download it and see what you need to do.

Edit: i'm on >.5mb internet so you'll have to bear with me.

Knex*

When I get time tomorrow with a laptop in front of me I'll get back to you, if someone else hasn't before.

3am here so I best hit the bed! Sorry about the delay.

The_Kew_Tour

Knex. wrote: »

When I get time tomorrow with a laptop in front of me I'll get back to you, if someone else hasn't before.

3am here so I best hit the bed! Sorry about the delay.

no problem thank you for all help. Appreciate it

RossieMan

when you open the audio folder it should look something similar to this.

Click on the setup file i've highlighted and just follow the steps.

The_Kew_Tour

RossieMan wrote: »

when you open the audio folder it should look something similar to this.

Click on the setup file i've highlighted and just follow the steps.

done that. I clicked finish. Is there another step to this? Just that when I finsihed I still get same "no audio driver installed" when click on volume

RossieMan

no that should be it.
I'm not really up to date on Vista, was a bit before my time at computers but i'll try to help.

Ok we'll try and get you into device manager, this is really where we should have started.

Open control panel, which is got from the start menu.
Click on the System and Maintenance.
in here the device manager should be around the middle/bottom.

Have a look for your audio device, does it have a yellow exclamation mark on it?

i can't really think of anything that could cause an issue like this, did your audio work before?

The_Kew_Tour

RossieMan wrote: »

no that should be it.
I'm not really up to date on Vista, was a bit before my time at computers but i'll try to help.

Ok we'll try and get you into device manager, this is really where we should have started.

Open control panel, which is got from the start menu.
Click on the System and Maintenance.
in here the device manager should be around the middle/bottom.

Have a look for your audio device, does it have a yellow exclamation mark on it?

i can't really think of anything that could cause an issue like this, did your audio work before?

Yes was working fine till this evening. Tried device manager and it it does not show it.

no worries though thanks for your help

RossieMan

can you try this? should be very similar to Vista i'd imagine.

what drivers can you see in device manager at present?

A system restore is another option we could look at, its pretty easy as long as you haven't installed anything since yesterday.

Allyall

Sorry, relatives called to collect presents.

It could be that Vista SP has altered something, although it would unusual at this stage, it is possible.
Another thing to try is do system restore. Instructions here. Choose a time before the problems started.

Do you have any CD's? Do you have a USB stick?

The_Kew_Tour

cheers for help. Very much appreciate yer efforts.

I have to head out but will check it in morning and get back to ye.

RossieMan

I'd go the system restore route, its the easiest and probably has the best chance at fixing the problem.

The_Kew_Tour

Tried the system restore and still same.

Thanks for help people.

Think time get it checked.

Allyall

One more thing to try if you have time. (Not much time)

Do you have a USB key 4GB+?

The_Kew_Tour

Allyall wrote: »

One more thing to try if you have time. (Not much time)

Do you have a USB key 4GB+?

not with me. I have one up in cork where i live but back at parents for xmas. wont be back till new year I say

Allyall

There are a couple of things you could do before you decide to pay a shop to do them for you.

Mainly - Backup any data you need to keep and do a factory reset.
Scroll Down - http://www.uktsupport.co.uk/advent/laptop/6552.htm

That's should fix nearly all problems (It won't fix viruses).

You could download Ubuntu - http://www.ubuntu.com/download/desktop
Install it onto a USB key and run it, check if Audio is working there.

Last resort, you may need to buy ONE OF THESE

And if you wanted, you could have a go at installing it yourself - http://repair4laptop.org/disassembly_advent.html

Knex*

Just read up a small bit, now that I have a laptop in front of me.

Could you perhaps try this driver before you do any of the above, as if it works its the easiest option.

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#1

Tick accept when prompted on that link, then pick UK1 as the download link for the first driver on the list, 32bits Vista, Windows7 Driver only.

Also, could you type msinfo32.exe either into a cmd prompt, or just in the start menu. This will bring up your system info, and from there could you tell me what service pack you are on? This is found beside the "Version" label.

Edit: Also, is there a red/white X over the audio symbol icon in the taskbar, or is it as normal?

The_Kew_Tour

Knex. wrote: »

Just read up a small bit, now that I have a laptop in front of me.

Could you perhaps try this driver before you do any of the above, as if it works its the easiest option.

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#1

Tick accept when prompted on that link, then pick UK1 as the download link for the first driver on the list, 32bits Vista, Windows7 Driver only.

Also, could you type msinfo32.exe either into a cmd prompt, or just in the start menu. This will bring up your system info, and from there could you tell me what service pack you are on? This is found beside the "Version" label.

Edit: Also, is there a red/white X over the audio symbol icon in the taskbar, or is it as normal?

Hey knex I will give this a go in short while. Was on phone earlier and will try it soon. Cheers.

The_Kew_Tour

Knex. wrote: »

Just read up a small bit, now that I have a laptop in front of me.

Could you perhaps try this driver before you do any of the above, as if it works its the easiest option.

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#1

Tick accept when prompted on that link, then pick UK1 as the download link for the first driver on the list, 32bits Vista, Windows7 Driver only.

Also, could you type msinfo32.exe either into a cmd prompt, or just in the start menu. This will bring up your system info, and from there could you tell me what service pack you are on? This is found beside the "Version" label.

Edit: Also, is there a red/white X over the audio symbol icon in the taskbar, or is it as normal?

6.0.6001 Service Pack 1 Build 6001

that is the version label I got up

edit: loading file in background. will take bit of time. Thanks though knex.

will let you know how goes

Allyall

The_Kew_Tour wrote: »

6.0.6001 Service Pack 1 Build 6001

that is the version label I got up

edit: loading file in background. will take bit of time. Thanks though knex.

will let you know how goes

Get SP2 too, as it will make a lot of changes. I thought you may have had it...
http://windows.microsoft.com/en-ie/windows-vista/learn-how-to-install-windows-vista-service-pack-2-sp2

The_Kew_Tour

Tried to install SP2 but no cigar.

Lads ye been great help.

Honestly.

Its probably something I have missed or overlooked. I maybe retry few things in meantime and see if they work out.:)

Allyall

I would get SP2 first. Download manually instead of trying to update.

If you have 32 Bit - http://www.microsoft.com/en-us/download/details.aspx?id=16468

64 Bit - http://www.microsoft.com/en-us/download/details.aspx?id=17669

The_Kew_Tour

Meant to say it earlier, but got the sound back.

Just want to thank you for all your help.

Ye were excellent in dealing with me the noob:pac:

Thanks again. Hopefully dont have problem again, but if I do I will know where to come.