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Phone Return Query

  • 25-12-2013 8:45pm
    #1
    jonski
    Registered Users, Registered Users 2 Posts: 6,424 ✭✭✭


    I know I am jumping the gun here but I would like to know where I stand before I go there .

    I bought a phone for my daughter a week before Christmas and when she opened it this morning the screen was cracked . She opened the box , took out the phone and plugged it in to charge it before we left and noticed it straight away , the plastic is still on the screen so it is fairly obvious it hasn't been used at all . I am expecting to go in there and have them give me out a new one without any hassle but just incase , am I entitled to this ?

    John


Comments

  • #2
    Paulw
    Registered Users, Registered Users 2 Posts: 13,272 ✭✭✭✭Paulw


    You are entitled to repair, replacement or refund. Don't let the shop dictate though, it must be an agreement.

    http://www.consumerhelp.ie/faulty-goods


  • #3
    jonski
    Registered Users, Registered Users 2 Posts: 6,424 ✭✭✭jonski


    Went in this morning and they changed it without any problems . thanks again for your help .


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