AIB debits cards down

grizzly

This is posted over in Consumer Issues, but thought it would be worth a double post here as it might effect lots of us.

From AIBs twitter feed;

We're getting reports that customers are having difficulty using Debit Cards in ATMs and shops; we're investigating and will update you asap

Greenmachine

No Just AIB. I couldn't pay with my BOI Debit in the post office for a package. Had to que again for the atm, then go back to the que in the post office. I was sweating it.

wretcheddomain

Looks like my plan to seize all this cash is working a treat. Now onto Bank of Ireland...

Overheal

That figures. Fcuk with people days before Christmas

God damn how I so wish that lulzsec or someone shut down the banks on thanksgiving or black friday, just to teach people for making me work unwholesome hours because timmy needs an ipad mini for $10 off.

Thoie

Overheal wrote: »

That figures. Fcuk with people days before Christmas

God damn how I so wish that lulzsec or someone shut down the banks on thanksgiving or black friday, just to teach people for making me work unwholesome hours because timmy needs an ipad mini for $10 off.

Sure of course it'll be fine to put through a software update today - if we don't do it now it'll have to wait till January.

thee glitz

They're saying they still work in AIB ATMs.

http://www.independent.ie/business/irish/christmas-shopping-nightmare-aib-customers-cant-use-cards-at-other-atms-29856394.html

Boom_Bap

Before pointing fingers and blame at AIB, there is another intermediary involved in transaction processing and routing. If they transactions from AIB ATMs are working, then it could be the group that routes the transactions to AIB that is having trouble.

Overheal

naturally. That only reminds me of how I get bitched out because the company that processes customer cheques electronically fcuks up. It has nothing to do with us and it has nothing to do with the bank, Telechex is just fcuking stupid.

EyeSight

20 minutes ago i used mine in Butlers and it worked

RangeR

Who updates their systems in December? Even small companies have Christmas IT Freezes.

Boom_Bap

RangeR wrote: »

Who updates their systems in December? Even small companies have Christmas IT Freezes.

I dont think there has been any word that there was an update involved.

Stheno

Boom_Bap wrote: »

I dont think there has been any word that there was an update involved.

First question to ask with an outage like this is "What's changed?"

Mr Simpson

Took me an hour to find an AIB atm at queue at it in Dublin City today, absolute nightmare!

Boom_Bap

Stheno wrote: »

First question to ask with an outage like this is "What's changed?"

Oh, I know. I work in the Industry, but thank be to jaysus not in Ireland

Tabnabs

Mr Simpson wrote: »

Took me an hour to find an AIB atm at queue at it in Dublin City today, absolute nightmare!

Grafton street.

/your welcome.

Mr Simpson

Tabnabs wrote: »

Grafton street.

/your welcome.

Most of the hour was the queing.

And I prefer to stick to the northside

Antar Bolaeisk

Stheno wrote: »

First question to ask with an outage like this is "What's changed?"

Or more importantly, did I remember to make that backup before making the change :pac:

Fcuk AIB, got away from them a few months ago with their rip off charges.

No hassle to join PTSB, filled out a few forms and someone else took care of everything.

MurdyWurdy

Husband just used his 10 minutes ago and it was fine. Apparently some transactions are going through twice though so I'll be keeping an eye on our account

MurdyWurdy

rarnes1 wrote: »

Fcuk AIB, got away from them a few months ago with their rip off charges.

No hassle to join PTSB, filled out a few forms and someone else took care of everything.

I just moved one of our accounts from Aib to PTSB. It was nothing but hassle. The switching centre took ages between closing my account and getting my new details to the companies. All my dec direct debits came back unpaid and money was added to all my bills in unpaid direct debit fees. I'm trying to claim that back from PTSB at the moment. Those fees were far more then my Aib fees for the year would have been. They're looking into what went wrong at the moment.

They were woeful in how they handled it. My advice is to avoid their switching centre entirely and open a new bank account and call the companies yourself to change your dd details before closing your old account. I have had so much trouble and spent ages on the phone with all the companies we have dd with. I should have just done it myself in the first place. I would have saved time and money.

The Backwards Man

I've settled all my direct debits, cleared out my account and now deposit all my money in a large chest. . .

. . .at Stringfellow's.

Fcuk the banks. Rawr!!!

JFKIRELAND

3rd party (TSYS) issue apparently.

AIB Debits Cards Down doesn't sound as exciting as Black Hawk Down or White House Down, but I guess I'll reserve judgement until I see it.

Tiddlypeeps

Is there any way of finding out where there are AIB atm's in Dublin?

I haven't tried to take money out yet so it may not be an issue, but just incase it'd be nice to know where the nearest AIB one is.

daheff

I think its a bigger problem. Been making payments online for work (domestic & international) ...none have gone through. Also colleague was making payment to an AIB ac which didnt process either.

On plus side just heard on radio that the card issue has been resolved

Ruu

We wish to advise that all AIB debit cardholders are now able to transact as usual using their AIB debit card

Latest tweet.

Boom_Bap

Tiddlypeeps wrote: »

Is there any way of finding out where there are AIB atm's in Dublin?

http://m.aib.ie/mobile/mobile-banking/home/atm-locator

Thoie

Tiddlypeeps wrote: »

Is there any way of finding out where there are AIB atm's in Dublin?

I haven't tried to take money out yet so it may not be an issue, but just incase it'd be nice to know where the nearest AIB one is.

No need, it's all better now:

https://twitter.com/AskAIB

AIB can confirm that the technical issue experienced on our 3rd party provider systems in relation to AIB debit cards has been resolved

All AIB debit cardholders are now able to transact as usual using their AIB debit card and apologies to customers for any inconvenience

Customer accounts impacted by this issue will be restored shortly and customers will not be out of pocket as a result of this issue