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BOI processing problem, today 20/12/13

  • 20-12-2013 10:43AM
    #1
    paulbok
    Registered Users, Registered Users 2 Posts: 5,089 ✭✭✭


    Can any of the BOI reps clarify what the problem is today with the processing of 3rd party company wages into customers accounts?
    Payments that were due to be cleared last night still haven't been processed and I've heard there was a problem with files updating in BOI.


    When can we expect this to be resolved?


Comments

  • #2
    Bank of Ireland: Sean
    Closed Accounts Posts: 230 ✭✭Bank of Ireland: Sean


    paulbok wrote: »
    Can any of the BOI reps clarify what the problem is today with the processing of 3rd party company wages into customers accounts?
    Payments that were due to be cleared last night still haven't been processed and I've heard there was a problem with files updating in BOI.


    When can we expect this to be resolved?
    Hi paulbok,

    You are correct there was a delay with an incoming payment file into BOI.  Credits due in accounts this morning are currently being processed and your balance should update before lunch time.

    Thanks for your patience

    Seán


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hi Sean,
    Can you update us when the branches are up again?


  • #4
    Bank of Ireland: Sean
    Closed Accounts Posts: 230 ✭✭Bank of Ireland: Sean


    Tow wrote: »
    Hi Sean,
    Can you update us when the branches are up again?
    Hi Tow,

    All our branches are opened as normal today.

    Please see here for our opening hours over Christmas.

    Many thanks

    Seán


  • #5
    markb801
    Registered Users, Registered Users 2 Posts: 1 ✭markb801


    Is this problem linked to the problem with AIB. The payments through aib are not being processed today either


  • #6
    Bank of Ireland: Sean
    Closed Accounts Posts: 230 ✭✭Bank of Ireland: Sean


    markb801 wrote: »
    Is this problem linked to the problem with AIB. The payments through aib are not being processed today either
    Hi markb801,

    There are currently no delay's with payments.  Some payments crediting customer's accounts were delayed earlier but they have since been processed and balances have been updated.

    Many thanks

    Seán 


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  • #7
    northwestramble
    Registered Users, Registered Users 2 Posts: 348 ✭✭northwestramble


    I was wondering did BOI explain what caused the problem? Always nice to hear it was fixed, but also would be nice to know what caused it in the first place. 


  • #8
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi Northwestramble, 

    Thanks for posting. 

    There was a delay of a couple of hours with some payments as a result of a late payment file coming in to BOI. 

    Thanks

    Billy 


  • #9
    northwestramble
    Registered Users, Registered Users 2 Posts: 348 ✭✭northwestramble


    Hi Billy 
    Thanks for the update.


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