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Be Careful when you submit an appeal with SUSI

  • 20-12-2013 9:38am
    #1
    bonbondar
    Registered Users, Registered Users 2 Posts: 84 ✭✭


    Be careful when issuing an appeal to SUSI. The one thing they don't let you know before you appeal something is that if you already are receiving a payment it will be STOPPED while the appeal is taking place. Nothing to say this on the phone or online. Leaving people with NO MONEY THE WEEK OF CHRISTMAS. Yet again, excellent communication skills. Maybe the people at SUSI need to return to college and learn some of these skills, while receiving no money like the rest of us. Its a joke now.


Comments

  • #2
    supersonic64
    Registered Users, Registered Users 2 Posts: 73 ✭✭supersonic64


    I've lodged an appeal with Susi about the refusal of grants for my two kids. They have written back today to ask for Income from saving and pension contributions for 2013 and letter from employers confirming current annual salary. I have already provided them with this info TWICE as the applications were obviously made seperately but using the same details. Is it fair for them to ask for this again or are they just trying to string it out?:confused:


  • #3
    Annasopra
    Registered Users, Registered Users 2 Posts: 41,156 ✭✭✭✭Annasopra


    supersonic64 wrote: »
    I've lodged an appeal with Susi about the refusal of grants for my two kids. They have written back today to ask for Income from saving and pension contributions for 2013 and letter from employers confirming current annual salary. I have already provided them with this info TWICE as the applications were obviously made seperately but using the same details. Is it fair for them to ask for this again or are they just trying to string it out?:confused:

    Try the talk to susi forum on boards.ie

    If you still having problems use their complaints process

    www.susi.ie/QuickLinks/Customer-Service-Charter.aspx

    After that if you are still having problems go to the Ombudsman with a complaint

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



  • #4
    paperclip2
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭paperclip2


    Also use your local TD. Apparently there's an Oireachtas hotline to SUSI for use by TD's. SUSI have to come back with clarification on any queries made this way within a very short time frame.
    My daughters best friend was denied the grant for stupid reasons in early December. Her dad spoke to a local TD and they appealed the decision and her grant was confirmed on Christmas Eve which was a really quick turn around for SUSI.


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