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Vodafone Refund Problem

  • 17-12-2013 7:52pm
    #1
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭


    Hi,
    I made a purchase from Vodafone about 2 weeks ago from an offer they had running which I'm sure you can see evidence of by looking through my posts. It was a great little phone so I decided to buy another for 2 presents.
    On Vodafone's delivery they say it was delivered on last Friday and signed for by an Alan S****** now that is indeed me but the signature is nowhere near mine.... Not even remotely close. I was home all day and nothing came. Also, I had an old sim card that I had switched over and the sim card still says Meteor on it and is still registered to them so perhaps whoever took my phone just kept the phone itself and got rid of the sim, so it wasn't activated on Vodafone.
    Now Vodafone want me to fill out an An Post lost package form so I now have to find something else to buy that person for Christmas.
    Meanwhile some scamming An Post Driver or neighbour or just a thief in general has my item...
    Any recommendations as to what I can do?
    Thanks.
    (Sorry if this was posted in the wrong place.)


Comments

  • #2
    weisses
    Registered Users, Registered Users 2 Posts: 9,736 ✭✭✭weisses


    AlanS181824 wrote: »
    Meanwhile some scamming An Post Driver has my item...

    How do you know the driver has it ?


  • #3
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    weisses wrote: »
    How do you know the driver has it ?
    Well I dont, but purely a guess, someone signed my name as it says on the package and no An Post van or any courier for that matter came near my estate. S/he could be absolutely inccocent but I don't know so it's just a guess.


  • #4
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    You have to prove you don't have it, vodafone have to prove you received it or you can do a charge back for the amount. But you have to give vodafone a chance to investigate.



    You will get your money or another phone, the issue is when.


    By the way during the snow a few years ago I signed for loads of parcels as I was house bound, I was asked to sign my house number so the customer would know whet to come for the parcel.


  • #5
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Do you want me to move this thread to the Talk to Vodafone forum to see if the reps there can help?

    I'd push with Vodafone to get them to investigate with the courier.


  • #6
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    wmpdd3 wrote: »
    You have to prove you don't have it, vodafone have to prove you received it or you can do a charge back for the amount. But you have to give vodafone a chance to investigate.



    You will get your money or another phone, the issue is when.


    By the way during the snow a few years ago I signed for loads of parcels as I was house bound, I was asked to sign my house number so the customer would know whet to come for the parcel.
    Ah thanks for that. I'm currently sitting here at a loss, Vodafone claim it was delivered and signed by for me whereas I can check online and see that the signature is forged, all it is is an A and then a squiggle and a S and a squiggle. I do not know what to do at this stage as Vodafone have been ignoring me on Facebook when I try to contact them. How exactly would they be able to investigate for me because there was no tracking on the phone sadly.


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  • #7
    AlanS181824
    Banned (with Prison Access) Posts: 5,575 ✭✭✭AlanS181824


    dudara wrote: »
    Do you want me to move this thread to the Talk to Vodafone forum to see if the reps there can help?

    I'd push with Vodafone to get them to investigate with the courier.
    Hi Dudara,
    Thanks for that however I want to get a bit more feedback here first if I can and then I'll get you to move it if you wouldn't mind.

    Vodafone are being unusual with the way theyre carrying on with me ignoring my contact with them on Facebook.


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