restoreing infected pc

techintraining

I am looking to restore my machine back to a couple of months ago. Will it touch any of my files/folders? i'm under the impression that it will restore the configuration, registry and bios?

Maybe somebody can tell me whats wrong with it. It will not shut down 9 times out of ten i have to hold down the power button. It has connectivity issues amount other niggly problems. Its only a new machine running windows 8. i have kaspersky and also don't want to lose that as i have not got the product key anymore. Please help!

Is it possable i was sold a doggy laptop? I got it legit out of a retailer.

Distressed to bits as i got this for college and have no alternative and need to sort it!

In case you haven't realized im a newbie! go easy:-)

yoyo

Upgrade to Windows 8.1 for free (through the Store app) and see if this helps. Also, make sure to run Windows Update, this may sort the connectivity and shut down issues which are possibly driver related. What is the exact problem with the laptop? Is it virus infected, or just not functioning as expected? System restore will not delete any files/content on the machine, but as always it's a good idea to backup everything before hand.

Nick