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clothes shop

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  • 11-12-2013 1:40pm
    #1
    Seanokelly123
    Registered Users Posts: 34 ✭


    My friend bought clothes in a shop in Dundrum the day before yesterday. He went to return it yesterday. It had the price tag on it and everything and he was refused the return because he didn't have the receipt with him. Is this breaking consumer law, not being allowed return it because of not having the receipt?
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    #2
    Tippex
    Registered Users Posts: 2,911 ✭✭✭Tippex


    without the receipt how are the shop to know that it has not been stolen?


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    #3
    Catxscotch
    Registered Users Posts: 371 ✭✭Catxscotch


    Also the shop does not have to accept a return unless there is something actually wrong with the item. If he just changed his mind, shop not liable to give a refund.


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    #4
    01902
    Registered Users Posts: 291 ✭✭01902


    Shop have to do nothing if it is just a change of mind. Faulty is another story altogether.


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    #5
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    If it's a straight forward change of mind (i.e. doesn't want it anymore), then legally the shop has diddly squat obligation. They can accept a return, but that's entirely up to them.

    If the item is faulty, then the shop is entitled to request proof of purchase. Ideally, a receipt is best, but alternatives can be accepted such as a debit or credit card statement


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    #6
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,475 Mod ✭✭✭✭Cabaal


    Seanokelly123 wrote: »
    My friend bought clothes in a shop in Dundrum the day before yesterday. He went to return it yesterday. It had the price tag on it and everything and he was refused the return because he didn't have the receipt with him. Is this breaking consumer law, not being allowed return it because of not having the receipt?

    No and no,

    - change of mind isn't a valid reason for the shop to accept it back, any shop that does accept such items back is not required to do so by any law
    - no receipt means they have no proof it was purchased in that shop, as already pointed out it could be stolen, somebody could very easily be trying to pull a fast one with them (it happens)


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    #7
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    Stolen argument is frequently trotted out. In the case of faulty goods a receipt is simply not required, some evidence of purchase is. This has been covered ad nauseam. As has the fact that if there is a change of mind policy the store must stand over it, notwithstanding it is in addition to statutory rights.

    All that said, a shop doesn't have to accept a return for change of mind, unless they have made a promise in relation to a policy, such policies are almost always dependant on having the receipt.

    OP try and find a bank statement etc. with the purchase on and try turning on the charm for an exchange rather than a refund or credit note. Alternatively most stores relax their policies after Xmas but expect to get what ever is the lowest amount it has sold for.


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