RTE 2, TV 3 & TG4 lost from Saorview

eliwallach

Hi, sorry if this was asked before, but:
Set up Soarview (through a Walker box) and easily set up all 7 of the home channels. however, I recently seem to have lost RTE2, TV3, TG4 and 3e (service not running message) while RTE1, RTE Jnr and RTE +1 are fine. Any suggestions?

JJDoherty

It's probably to do with the recent launch of the new mux. Check out this post here which provides details on what channels are on what mux. You may need to perform a full rescan to get all the channels back again. Hope this helps...

The Cush

eliwallach wrote: »

Set up Soarview (through a Walker box) and easily set up all 7 of the home channels. however, I recently seem to have lost RTE2, TV3, TG4 and 3e (service not running message) while RTE1, RTE Jnr and RTE +1 are fine. Any suggestions?

Which Walker box are you using?

eliwallach

Thanks JJ. Tried a full re-scan (even a fresh first-time installation) but no joy. The linked thread doesn't seem to give any one fix solution. Is there an easy solution to this, as in can I sit in front of my TV armed with my remote control and fix this?
If not, what must. I do?

eliwallach

The Cush wrote: »

Which Walker box are you using?

Walker WP645TS-HD

Antenna

eliwallach wrote: »

Tried a full re-scan (even a fresh first-time installation) but no joy.

Do the affected channels still appear in your Terrestrial Channel list or are they now completely gone ?

I have seen what you describe happen before on one of these boxes, but the channels would return after a rescan.

I have also seen the "Service is not running" message appear when attempting to record one of the Irish channels to a USB stick, even though reception was strong and 100% stable. It would appear to start recording but no it doesn't then record with a "Service Not Running" message on the picture !
Then on a second attempt to record it would record OK

The Cush

Myself and my brother have Walker Saorview PVRs and recently we've noticed the Mux2 channels are disappearing, retuning gets them back or they may come back without a retune. Signal strength/quality/BER are all v. good. No problems with any of the TVs in the houses. The Walker receivers appear to have problems handling 2 muxes.

eliwallach

Antenna wrote: »

Do the affected channels still appear in your Terrestrial Channel list or are they now completely gone ?

I have seen what you describe happen before on one of these boxes, but the channels would return after a rescan.

I have also seen the "Service Not Running" message appear when attempting to record one of the Irish channels to a USB stick, even though reception was strong and 100% stable. It would appear to start recording but no it doesn't then record with a "Service Not Running" message on the picture !
Then on a second attempt to record it would record OK

The affected channels (those now gone) did still appear in the Terrestrial Channel list, but now after the re-scan they don't. I now have channel 1 - RTE 1, channel 7 - RTE junior and channel 8 - RTE +1.

Antenna

The Cush wrote: »

Myself and my brother have Walker Saorview PVRs and recently we've noticed the Mux2 channels are disappearing, retuning gets them back or they may come back without a retune

Saw that happen myself a couple of weeks ago on someone's Walker WP645TS-HD Combo, I mentioned that incident in this thread (though in Satellite forum). The Mux2 channel were gone (not just blank but deleted)

http://www.boards.ie/vbulletin/showthread.php?t=2057092530

Antenna

eliwallach wrote: »

The affected channels (those now gone) did still appear in the Terrestrial Channel list, but now after the re-scan they don't. I now have channel 1 - RTE 1, channel 7 - RTE junior and channel 8 - RTE +1.

Could be a reception issue.
On the channels you still have, if you press Info what type of signal strength/quality readings do you get?

eliwallach

Antenna wrote: »

Could be a reception issue.
On the channels you still have, if you press Info what type of signal strength/quality readings do you get?

Signal level at approx. 60%
Signal quality at 80 - 100%

The Cush

eliwallach wrote: »

Signal level at approx. 60%
Signal quality at 80 - 100%

We don't know the actual numbers behind those percentages but taking it at face value signal strength is a bit low as is the signal quality when it drops into the 80s.

What's your aerial setup?
What your Saorview recommended transmitter?

Antenna

The 'Service is not running' notice sometimes appears randomly with no picture or sound of broadcast when changing Terrestrial channels on the Walker WP645TS-HD Combo - even though then pressing Info shows good (as usual) readings for both signal level and quality, so not a tuner/reception issue. If you try leaving the receiver on the channel for a while reception will not recover by itself. If you try another channel on the same MUX there is again no reception with the 'Service is not running' notice. However switch to a channel on the other MUX and back again and reception of all channels would be restored!

JJDoherty

Maybe the signal is not strong enough or possibly the tuner could be getting overwhelmed if the signal is too strong. One solution to the latter would be to use a signal attenuator attached to the aerial to reduce the signal.

I do believe I had the latter issue and resolved by tuning to a transmitter further away from my location, changing from Three Rock in Dublin to Kippure in Wicklow...

Ronnie Raygun

The signal from Three Rock wouldn't have gone away, just because you tuned your receiver to Kippure. Not much you could do with aerial alignment either, where those 2 sites are involved.

JJDoherty

Ronnie Raygun wrote: »

The signal from Three Rock wouldn't have gone away, just because you tuned your receiver to Kippure. Not much you could do with aerial alignment either, where those 2 sites are involved.

I did realise that but it seems to have resolved the serious pixelation issue I was suffering from on Mux 1!

Antenna

The Cush wrote: »

Myself and my brother have Walker Saorview PVRs and recently we've noticed the Mux2 channels are disappearing, retuning gets them back or they may come back without a retune. Signal strength/quality/BER are all v. good. No problems with any of the TVs in the houses. .

I don't know if this could be related to your issue but...
The Walker WP645TS-HD combo (V3.8) automatically does a Terrestrial 'Standby Search' when the box is put in standby (either by the user or automatically after a few hours of no use).
It must be put in standby from Terrestrial (not satellite) mode for this to happen, and takes a few minutes (it won't happen if the box is quickly powered up again).

If any new channels are found, they will be added (a good thing) - automatically tuned for MUX2 after it went on air.

BUT if channels are absent the user will be prompted about deleting services on the next power up.
The flaw here is that a transmitter might just have gone off air for maintenance (or other reasons) when the scan happened (sometimes happens overnight at main transmitters) or reception absent for other reasons - the user will still be prompted about deleting them on next powerup (even though the channels are back on air!)

See attached picture for what will happen (I simulated this by pulling out aerial before putting box in standby, and reconnecting it before turning it on again several minutes later. Then on powerup: "Standby Search Confirmation
These services are not available in broadcast now. Do you want to remove these services?"

A major flaw is that if the user, clueless as to what this prompt is about, thinks the safest thing to do is turn the box off and quickly turns it back on again (before another autoscan can be done) results in all terrestrial channels being deleted! (same effect as selecting YES)

The box really ought to wait a few days before prompting about removing/deleting channels (after a few days of consistent no reception of them). This would be a lot more 'elderly friendly' (for want of a better term) avoiding issues/confusion after temporary transmission outages or brief reception issues

If the box is left powered down (must be after being in terrestrial mode) for several minutes it will find the channels again, but users (especially elderly people) who cannot do a scan themselves likely do not know about this 'feature' anyway, and if all their terrestrial channels have been deleted they will switch over to satellite channels and power down from that (no autoscan then takes place to find the Terrestrial/Saorview channels again)

The Cush

Antenna wrote: »

I don't know if this could be related to your issue but...


See attached picture for what will happen (I simulated this by pulling out aerial before putting box in standby, and reconnecting it before turning it on again several minutes later. Then on powerup: "Standby Search Confirmation
These services are not available in broadcast now. Do you want to remove these services?"

Tested this on my Walker PVR, reconnected the aerial as you did above but when I switched it back on the box immediately when into "first time installation" mode starting with language selection English/Irish before doing a full retune. Failed to find Mux2. Decided to leave it overnight and checked it again this morning and this evening - Mux2 still missing. Did a first time installation this evening - Mux2 found no problem.

SS/SQ readings from the box's own meter (caveats re: internal meter noted)
Mux1 (UHF21/RTENL 2) SS-96% SQ-100%
Mux2 (UHF24/RTÉNL 1) SS-95/96% SQ-100%

The Cush

Another failed recording on the Walker tonight - My Lockout on RTÉ1. Set the timer earlier today in case I wasn't able to watch it live.

I was able to watch it live but noticed that the PVR hadn't started recording, so during the break I switched on the PVR and RTÉ1 was the channel that came up, the last channel I watched before switching off the PVR earlier this evening.

The now & next info immediately caught my eye, it was still displaying the same now & next info at the time I switched off the box this evening, I went straight into the epg to see if the programme was still highlighted for recording and it was. I exited the epg and immediately noticed that the now & next info on screen had updated and the PVR started recording mid-programme at this point.

This caused me to remember a now & next info/Walker PVR recording issue from last May where the transmitted next & next info became "frozen" at a particular time even though the programming and epg had moved on. This prevented the Walker from recording a programme via a preset timer or instant recording. The now & next info appears to trigger a recording set via the epg and if this is missing or corrupt the recording doesn't happen.

The Walker PVR has an low (standby) power option - yes/no, so a few days ago I tested this to ensure that the PVR was able to start a recording if in low power standby and it did no problem.

During the break on the My Lockout programme when I was troubleshooting the problem I cancelled the restarted timer recording and reset the timer for the same programme via the epg on RTÉ1+1. No problems there and the programme started as scheduled at 22:40. But just before I submitted this post I rechecked the epg and now & next info and noticed that every programme after My Lockout on RTÉ1+1 has been scheduled for recording (red box highlighted in the epg) even though I didn't select these programmes (have seen this happening previously also) I'm not going to cancel these extra recordings and will see what happens.

I also notice on the non-Saorview TV connected to the PVR that sometimes when I change channel the old now info may appear momentarily in the banner from the last time a programme was watched on that particular channel. Not an issue for the TV though but an issue for the PVR maybe as it appears to require up to date now & next info to trigger a recording when in standby.

Signal strength/quality for both muxes 94%/v.good 100%.
Network name for both muxes 21/24 (under Status Check) - RTENL 1

The Cush

The Cush wrote: »

just before I submitted this post I rechecked the epg and now & next info and noticed that every programme after My Lockout on RTÉ1+1 has been scheduled for recording (red box highlighted in the epg) even though I didn't select these programmes (have seen this happening previously also) I'm not going to cancel these extra recordings and will see what happens.

Just before I sign off for the night an update, the Walker PVR is happily recording programmes I didn't select to record and fails to record programmes I want it to record.

Oscarziggy

I used to have that problem before I hid the remote control from my better half !!
Regards

The Cush

Oscarziggy wrote: »

I used to have that problem before I hid the remote control from my better half !!

, not the reason in my case.

Just to update even though the various programmes were incorrectly highlighted for recording in the epg and the PVR indicated they were being recorded when I checked in the PVR's library this morning the programmes were not saved.

Antenna

The Cush wrote: »

The Walker PVR has an low (standby) power option - yes/no,

The Walker WP645TS-HD combo box has such an option. Yes is the default.

It has the annoying effect of causing the RF-Out/loop-through to shut down within a few minutes of putting into standby:mad: So if you are using the loop-out to be able to use the TV tuner as well (or even another box in the next room) you will either lose reception or have greatly weakened signal (a very strong signal might get through but hugely attenuated) . The TV tuner might for example be in use for an analogue modulator signal (Sky box etc) from elsewhere in the house and/or it might be Saorview capable, with the box being used for recording purposes with saorview.
There is no warning about this in the instructions, and could cause a lot of confusion.

Switching the 'Low Power' option to No will cure this - but it also results in the satellite LNB being powered the whole time when in standby and also the time displayed on the display the whole time during standby (normally the time appears briefly - max a few minutes - after going into standby before going blank - at the same time as the RF-loop Out shuts down)

Press 'Menu' button > Setup->Configuration->Low Power-> select No or Yes then pressing 'Back'