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Missing Order

  • 10-12-2013 1:07pm
    #1
    underpants
    Registered Users, Registered Users 2 Posts: 213 ✭✭


    So I ordered a few items online. All were meant to arrive together but only 4 of the 5 made it.

    I contacted the seller and they said they would provide a refund for the missing item.

    The problem is, because the order was large I had free postage. If I reorder the missing item then I will have to pay postage and it will cost me more than the refund.

    Is it my choice whether I get a refund or the actual item?


Comments

  • #2
    The Glass Key
    Closed Accounts Posts: 987 ✭✭✭The Glass Key


    I can see your problem and the seller is cutting his loses by providing a refund but there's nothing to stop him providing a refund even if it leaves you with 4 items you can't use without the 5th.


  • #3
    underpants
    Registered Users, Registered Users 2 Posts: 213 ✭✭underpants


    right so the repair, replace, refund is the choice of the seller?


  • #4
    emeldc
    Registered Users, Registered Users 2 Posts: 2,598 ✭✭✭emeldc


    Just my suspicious mind but that sounds a bit suspect to me. At the end of the day you are paying for the 'free postage'. Maybe you wouldn't have bought any of the items if you had to pay for postage in the first place. What happened the missing item. Was it posted at all. If it wasn't then I wouldn't be paying for it to be posted now.
    Correct me if I'm looking at this wrong.


  • #5
    The Glass Key
    Closed Accounts Posts: 987 ✭✭✭The Glass Key


    emeldc wrote: »
    Just my suspicious mind but that sounds a bit suspect to me. At the end of the day you are paying for the 'free postage'. Maybe you wouldn't have bought any of the items if you had to pay for postage in the first place. What happened the missing item. Was it posted at all. If it wasn't then I wouldn't be paying for it to be posted now.
    Correct me if I'm looking at this wrong.

    You and me too but there isn't anything the OP can do once the seller has offered a refund.


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