Appealing a FIS Decision

myshirt

Does anyone know what avenues of recourse there are for appealing a FIS officer decision?

A neighbour of mine believes there may be an error in how the FIS officer calculated her payment.
The concern is on rectifying this as soon as is practicable, and ensuring that it does not happen again.

As we all know, an interruption of payment for a person on low income can be difficult.

Any help is appreciated. Thanks.

Sam Kade

Shouldn't your neighbour be dealing with it herself as they don't deal with third parties?

myshirt

No, of course not.

You are entitled to a lay representative, solicitor, accountant, priest, or other adviser on any matter in this country.

eddiehen

myshirt wrote: »

No, of course not.

You are entitled to a lay representative, solicitor, accountant, priest, or other adviser on any matter in this country.

Apart from sensitive data matters. You are to have the explicit permission of the person you are representing when dealing with the social welfare. You can consult who you like about information the SW give you but it doesn't make them any more right than they are.

Getting back on topic, if you have a grievance with a decision of an officer you may appeal it. It will either have the decision reviewed upon any new information you supply or that you feel the officer omitted, or be put forward for appeal. You can skip the review and go straight for appeal, but this will take considerably longer.

Shelli2

I was recently granted FIS and am appealing myself. The decision letter states that if you are unhappy with the decision you must appeal in writing clearly outlining the grounds of appeal to the address below.
Social Welfare Appeals Office
D'Olier House
D'olier Street,
Dublin 2

No idea how long it takes though. It may be worth contacting the deciding officer first, their name and contact details should also be listed on the decision letter.

Shelli2

Just seen your other thread which has been closed. Exactly the same issue with my application!