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  • 22-11-2013 12:43pm
    #1
    Tipsy McSwagger
    Registered Users, Registered Users 2 Posts: 9,070 ✭✭✭


    Was with sky until september and i cancelled because they wouldn't give me another half price offer. They rang me back on the 7th of this month and i was offered and accepted 9 months half price and HD for 5 euros for 12 months. I checked my sky account last week and there is no record of this offer. There is some other offer for 8 euros off movies and 10 euros off HD. Just off chat with sky and they claim this offer was never offered to me. I gave them the time and date when I was rang to come back to sky. This is bloody ridiculous. Is there anything i can do?


Comments

  • #2
    muffler
    Registered Users, Registered Users 2 Posts: 46,555 ✭✭✭✭muffler


    Tipsy McSwagger wrote: »
    Was with sky until september and i cancelled because they wouldn't give me another half price offer. They rang me back on the 7th of this month and i was offered and accepted 9 months half price and HD for 5 euros for 12 months. I checked my sky account last week and there is no record of this offer. There is some other offer for 8 euros off movies and 10 euros off HD. Just off chat with sky and they claim this offer was never offered to me. I gave them the time and date when I was rang to come back to sky. This is bloody ridiculous. Is there anything i can do?
    Yes, you can request that they either listen to the call (calls are all recorded) or provide you with a transcript of the conversation.


  • #3
    Tipsy McSwagger
    Registered Users, Registered Users 2 Posts: 9,070 ✭✭✭Tipsy McSwagger


    muffler wrote: »
    Yes, you can request that they either listen to the call (calls are all recorded) or provide you with a transcript of the conversation.

    The person on live chat said they looked at the notes of the call and there was nothing about the discount. I ended up ringing up and talking to a sound Irish guy in cancellations who sorted it for me.


  • #4
    denis1501
    Registered Users, Registered Users 2 Posts: 494 ✭✭denis1501


    I got this same offer about a week or so ago, will have to keep an eye on it now to make sure I don't get shafted as well. Thanks for the heads up.


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