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eFibre enabled on my exchange but told by Eircom that I can only get upto 7Mb??

  • 19-11-2013 9:25am
    #1
    patrickpc
    Registered Users, Registered Users 2 Posts: 188 ✭✭


    I ordered eFibre from Eircom last week as eFibre is now available in my area - I am in Kilquade, Co. Wicklow about 1.5km from nearest cabinet and Eircom's online checker said I was eligible to get upto 70Mbs. I got an initial email from Eircom to say they were processing my order and would be in touch to arrange installation . After a week of no contact I called Eircom and was told that there was no record of my order...

    So, I started a new order over the phone only to be told that my line would only support upto 7Mb. I am currently getting about 2.5mb from a different provider.

    So why can I not get efibre - the local cabinet is enabled, Eircom's own map and line checker say I can get it?  Is it possible to get a technician out to see what the problem is?

    Can anyone assist - Eircom ??


Comments

  • #2
    thret
    Registered Users, Registered Users 2 Posts: 132 ✭✭thret


    I thought fibre can only go up to 1km from exchange.
    Not too sure


  • #3
    sumo12
    Registered Users, Registered Users 2 Posts: 596 ✭✭✭sumo12


    thret wrote: »
    I thought fibre can only go up to 1km from exchange.
    Not too sure
    +1


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    patrickpc wrote: »
    I ordered eFibre from Eircom last week as eFibre is now available in my area - I am in Kilquade, Co. Wicklow about 1.5km from nearest cabinet and Eircom's online checker said I was eligible to get upto 70Mbs. I got an initial email from Eircom to say they were processing my order and would be in touch to arrange installation . After a week of no contact I called Eircom and was told that there was no record of my order...

    So, I started a new order over the phone only to be told that my line would only support upto 7Mb. I am currently getting about 2.5mb from a different provider.

    So why can I not get efibre - the local cabinet is enabled, Eircom's own map and line checker say I can get it?  Is it possible to get a technician out to see what the problem is?

    Can anyone assist - Eircom ??

    Hi patrickpc

    I'm sorry to hear of the disappointing level of information supplied on thus far. I can confirm that due to the distance between your line to the cabinet it's not possible to provide efibre to you at your current location.

    efibre broadband cannot be delivered to lines further than 1Kilometre from an enabled cabinet.

    I appreciate the level of disappointment this can cause and I'm very sorry for this.

    Thanks

    Al


  • #5
    patrickpc
    Registered Users, Registered Users 2 Posts: 188 ✭✭patrickpc


    Thanks for getting back to me Alan.

    Is this situation likely to change or is that it for me then?

    Is there no way of taking advantage of eFibre for anyone further than 1km from a cabinet ?

    Are there any alternatives ?

    Thanks.


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    patrickpc wrote: »
    Thanks for getting back to me Alan.

    Is this situation likely to change or is that it for me then?

    Is there no way of taking advantage of eFibre for anyone further than 1km from a cabinet ?

    Are there any alternatives ?

    Thanks.
    Hi patrickpc

    Unfortunatetely at this moment in time there are no alternatives to this situation. I do not know if this situation is likely to change (as there is nothing indicating there this) and I would not like to speculate. Apologies for this Patrick.

    Thanks

    Al


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