Pro Direct Soccer Returns

joe123

Hey all, just wondering has anyone had any experience of returning something to pro direct soccer?

Ive received a pair of boots ordered in size 9 and they arrived in the correct size. Now I tested them out one time on astro just light jogging but they feel a half size too big (im fussy about football boots size) and I usually buy them too small so they stretch.

I have contacted them asking would I be able to return them and receive an 8 1/2 instead.

Just wondering do people think they will come back to me and say no can do or will they help me out? Anyone had any experience with them in this type of situation before?

Mars Bar

Yep, I returned a pair that were too tight.

It was really simple to return them and I had the new pair a week later. Really positive experience.

EDIT: Well I dunno if they'll return them if they've been worn outside.

joe123

Mars Bar wrote: »

Yep, I returned a pair that were too tight.

It was really simple to return them and I had the new pair a week later. Really positive experience.

EDIT: Well I dunno if they'll return them if they've been worn outside.

Great hopefully they will help me out. Was really looking foward to them but its bugging me that they feel slightly too big.


Wearing them was very light use and it really was only to see what they feel like running.

Morf

I have returned a pair.

Have to pay return shipping which was roughly €25 I think.

They will post it out again for free.

As Mars Bar said they'd be well within their rights to refuse an exchange with that amount of wear. I mean how would you feel opening a box you'd paid full price to see a pair with the wear of an astro match?

SantryRed

I'm nearly positive on the back of the invoice is a return slip?

I've returned boots before no problem at all.

joe123

Morf wrote: »

I have returned a pair.

Have to pay return shipping which was roughly €25 I think.

They will post it out again for free.

As Mars Bar said they'd be well within their rights to refuse an exchange with that amount of wear. I mean how would you feel opening a box you'd paid full price to see a pair with the wear of an astro match?

I didnt play an astro match. I put them on jogged up and down and felt they were too big!

Thanks everyone for the messages. Ive emailed them but il give them a buzz today and see what they say.

Mars Bar

As SantryRed implied, You should have a sheet of paper and you tick the box with return and so on and I think your supposed to return them in the plastic packaging they sent them in. I hope you kept all of that or you'll definitely be needing to contact them!

joe123

Mars Bar wrote: »

As SantryRed implied, You should have a sheet of paper and you tick the box with return and so on and I think your supposed to return them in the plastic packaging they sent them in. I hope you kept all of that or you'll definitely be needing to contact them!

I have the box, tags and that form. Dont think I have the bag they came in though.

Mars Bar

I could be wrong, you might be grand without the bag. Wrap the box in a small black bin bag maybe? It should be straightforward after that seeing as you have everything else.

joe123

Mars Bar wrote: »

I could be wrong, you might be grand without the bag. Wrap the box in a small black bin bag maybe? It should be straightforward after that seeing as you have everything else.

Yea was chatting to them and they said box and form and tags even if I have pulled them off the laces.

One thing Im a bit concerned about is that the gold addidas on the sole inside each boot is rubbed off a bit but it must be fierce light as I didnt exert any force on them what so ever!